904 results found
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Allow to start the booking process with room type or package
I design websites for hotel and am working on the first site where Mews needs to be integrated. It surprised me to see that it is not possible to link to a specific room or package in the booking engine.
Every hotel website I worked with wants a page on their where they describe and promote their room types and packages. It makes perfectly sense to add a [Book now] button to that description, which raises the expectation that you can directly book that room type or package with a click on that button.
Unfortunately this is not possible with…
9 votes -
Display Settlement Rules + Cancellation Policies on Booking Engine
Currently - settlement + cancellation policies are not visible to the guest in the booking engine. So for each rate code - we have to manually insert text to describe this in multiple languages.
Most other Booking Engines display these rules by default during the booking-process online. Mews should be able to auto-generate this text - in multiple languages.The proposed solution would remove potential mismatch/errors between text & rules , save time for the user, and create a more sellable text to display rather than focusing a lot of the text to rules regarding the reservation.
30 votes -
directed to guest dashboard
The current UX/UI design and flow is not logical, at least to me. When entering a guest name into the search bar or clicking a guest name - you are taken to the profile tab instead of directly to the guest dashboard (where you can access every tab, closed bills, rebates, refunds, past stays, and future stays).
Currently, you are creating more steps than it should be - by having the page that you're being directed to - be the users profile instead of the dashboard.
If you program the backend to direct the user to the guest dashboard instead…
1 vote -
invoicing, attach voucher number
Add the option to "safe" information on a bill/invoice for future reservation.
For example:
Be able to attach referens and voucher numbers to the bill. I have noticed you can only attach the information when you are abou to send the invoice.
2 votes -
If a guest cancels online, that we receive confirmation of the cancellation.
If a guest cancels online, that we receive confirmation of the cancellation.
19 votes -
Allow guest to change booking dates
Currently any direct reservations cannot have a date change action completed by the guest. The only option is to cancel and rebook. Or contact the property to change the booking stay dates.
Other PMS and OTA tools have this functionality, can this please be developed so the guest has full control of their reservation?2 votes -
Split capacity by day of the week
Is it possible to offer a specific room type in weekends only to at least 2 adults and 2 kids, and on weekdays also to guests without kids?
1 vote -
Custom Photos for Individual Booking Engines
To customize the guest journey for distribution partners, we would LOVE to see the ability to customize background images for individual booking engines for accommodations as well as for availability blocks. Not only will examples of this experience help get distribution partnerships over the finish line, but it will also create a custom and personalized experience for the relevant guests. Furthemore, it creates numerous opportunities for cobranding.
3 votes -
Mews confirmation numbers matching an OTA confirmation number (or guest checkout can at least happen with either)
We're currently experiencing an issue with our online check-in flow where the guest is uncertain about what confirmation code to enter when completing their check-in. This only applies to our OTA guests as that is a different booking confirmation number than the Mews one.
I was wondering if there is a way to make the Mews confirmation numbers match the OTA ones so that we can correct this at the source.
6 votes -
On line booking of extra
Unfortunately, it is not possible to book an extra on a specific day on your online booking.
This is quite problematic for us as one of our extras is the Saturday buffet, which of course we only sell on Saturdays.
The same with Christmas menu. This is also only served on Christmas Eve 😊At our Place we only sell minimum 2 nights stay.
1 vote -
Customise Email templates & send times
Customise timing of when email templates are sent. For example, allow a 'before start' to be sent 24hrs prior or 72 prior to arrival. Also, the option to create new templates from scratch to incorporate upsells and other emails for the customer journey.
If 'Before start' is not enabled to send, allow a Check-in reminder to be sent separately. I understand now that this can only be achieved if Before Start is enabled.
30 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add cut-off time restriction option to the booking engine
We do not have a 24 hour front desk and do not want the ability for a guest to make a same day reservation after 9pm. Currently we can only set a restriction for the whole day, please add the ability to set a specific time.
110 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Able to Hide Notes from Internals Tab
Currently, the only notes that can be unselected from the reservation report are the "General Note" from the reservation screen. All Internal Tab Notes from the Customer profile remain visible on the report. Some notes are not meant for all departments or all staff. It would be helpful for Admin to be able to run the reports pertaining to each department without having to overshare notes from the customer's profile.
Just the way General Note Can be unselected, notes from the Internals tab should have the same flexibility.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Note in the customer profile: "customer name already exists"
For example if a guest, which stayed with us in the past, is booking through another website we have him as a new customer in our system.
It would help us, if the system could create a notice f.e.: “Customer name already exists!” Then we can have a look if it’s the same customer, and we merge the profiles, or not.
34 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Request via Booking Engine
The ability to make just one request via the booking engine. Not every hotel wants the guest to always be able to book directly. Sometimes you only want to see the availability of the rate and category.
Example:
Especially for other services or spaces such as meetings and events, you should only be able to see the information and the hotel then decides how to handle the request.
Smaller hotels that also sell the entire house do not always want to receive direct inquiries.1 vote -
product restrictions
Allow customization on when a product should or shouldn't be shown to the guest.
Some examples:
- Don't show breakfast product for breakfast included rates
- Restrict a product in the guest journey depending on minimum/maximum advance (will allow for gradually more expensive versions of the product as it gets closer to the date of stay)
- Restrict a product for certain days of the week (only available on weekends)
135 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Combining rates when the dates are overlapping
There should be the possibility that when over a period one rate is ending and another begins, a rate should still be displayed if one wants to book over that period.
For example:
Rate 1 is bookable until the 20th of December.
Rate 2 is bookable from the 21st of December.Currently, if a guest wants to book from the 20th to the 21st of December, no availability and rate is displayed.
It would be useful for to display a combined rate.
The conditions and price of Rate 1 apply, and for the second day, the conditions and price of…2 votes -
Display lowest available rate in booking engine calendar
Display lowest available public rate in booking engine while selecting dates ( similar to SynXis booking engine), or show no availability.
This is a standard of Leading Quality Assurance (LQA) for The Leading Hotels of the World.
42 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reply button URL placeholder in Unread message notification template
Speratate the details and the button in {messageDetailsHtml} to allow the "Reply" button as a unique placeholder URL, as it is the only button you can't edit or manipulate using HTML.
1 vote -
VAT display on bill
On the new bill layout, move the VAT down instead of displaying it in the middle together with the bill items, to make the bill easier to read.
11 votes
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