921 results found

1. Signature for accompanying persons Optional

   Signature for accompanying persons Optional

   Since the update in July 2024, MEWS Kiosk asks for the signature of all travelling persons. As the data is usually filled in by the main booker and is not required by law, I agree that the signature for accompanying persons can be set to fixed, optional or not required as required.

   In addition, it makes little sense to ask for this data for small children etc..

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   idea to upvote  ·  1 comment  ·  Kiosk  ·  Delete…  ·  Admin →
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2. Auswählbar ob Kreditkarte beim Online check-in angegeben werden muss

   Manche Gästegruppen müssen nicht selbst zahlen und nutzen daher den Online Check-in nicht weil dort die Kreditkarte angegeben werden muss. Warum kann man dies nicht auswählen? Die Arbeit wird nicht erleichtert, da zB Tagungsgäste sowohl Adresse als auch alle anderen Daten vor Ort eingeben müssen.

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3. Bundesländer

   Hilfreich wäre, wenn bitte das Bundesland im Gästeprofil automatisch anhand des Ortes bei den Gästeprofilen hinterlegt wird

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4. Payment Successful Template: Add Advanced Customization

   Payment Successful emails are being sent regardless of the reservation and cannot be disabled currently.

   It would serve the properties best if the email could be sent to only designated recipients, especially when considering OTA confidential rates for CHM reservations. Sending the "payment successful" still reveals the amount that the hotel is trying hard to conceal.

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5. optin SMS

   Hi,

   I want to manage more optins option in Mews such as SMS and postal mail.
   Could you add additional fields in https://mews-systems.gitbook.io/connector-api/operations/accounts#customer-options

   Regards,
   Floriant

   26 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

6. create task when e-mail bounce

   When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...

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   idea to upvote  ·  3 comments  ·  Communications  ·  Delete…  ·  Admin →
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7. mark existing address as primary

   Add a button or checkbox in address details to mark them as "primary".
   Currently only the address entered last is marked as primary. To change an existing address to primary the address needs to be entered again manually.
   Therefore I sugggest a simple checkbox within the address edit view to mark an existing address as primary to the profile.

   2 votes

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8. email templates/placeholders contains errors {DetailsHtml} {reservationDetailsHtml}

   {DetailsHtml} shows requested room category, while:
   {reservationDetailsHtml} shows category where the reservation is booked in actually.
   means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
   It makes no sense nowhere to confirm an "actual" category in an email. instead of the requested category.
   also: in {DetailsHtml} the room number is shown. in no case I want the guest to have his room number confirmed 4 weeks before arrival. There might be cases, were a frequent guest wants "his" room, but for the most of us, we promise/confirm a room category but not a room number.
   Email templates: {DetailsHtml} and {reservationDetailsHtml} should be adjustable for the User.
   the wiki does not include ALL placeholders: https://help.mews.com/s/article/placeholders-general-mail-templates?language=en
   I spend a lot of time to enter and change invoice addresses, so I want to display the guests address AND the company address that is linked to the guest in his account, so he can check and change or alert us to change the billing address.
   like: please check your billing addres or "click here" to update your data...kind of.
   also: what is meant with this ?
   {firstName} John The email recipient's first name.
   {lastName} Doe The email recipient's last name.
   the recipients name ? the booker ? the guest ? holy cow. How can a discription be so unprecise and wrong..... please name it guest name and booker name. there must be two placeholders....or am I so wrong ?
   I think I found "arrivaldate" as a placeholder in the WIKI, but I didn't find a "departuredate" placeholder.... well, i can imagine the syntax...
   the listing of placeholders is very bad. Mews really have to upgrade that.
   take someone off of the "unfolding emails creators" and let him built up that page with ALL placeholders the user can use.... I am bored to death from the "promise " emails..... sorry.
   I'd love to see a greater section of email templates design. I know larger hotels/groups build them theirself or with agencies.... but I bet, they didn't use the placeholder list from the WIKI only.... I really would buy in, to get nicer email templates.....
   so MEWS: correct the above and show a list of ALL placeholders....thanks
   I also mentioned that in the community (DE)
   https://community.mews.com/how-do-i-2/falsche-zimmerkategorie-auf-bestaetigung-2078

   {DetailsHtml} shows requested room category, while:
   {reservationDetailsHtml} shows category where the reservation is booked in actually.
   means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
   It makes no sense nowhere to confirm an "actual" category in an… more

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9. Sending emails from the demo environment

   It is both good and bad that emails are not sent out from the demo environment. For example, it can be difficult to access your guest portal or check-in to test something if you haven't received a real email from the system.
   Additionally, it is also a problem to test email templates if you choose to build them yourself because the code (HTML/CSS) generated by MEWS is not 100% consistent with the code you insert.

   Therefore, it would be helpful if you could either enable email sending in the demo environment, so you can test the flow 100%, or if there was an option to send a real email from the 'Mail templates' section under 'Guest experience' to ensure that emails that are difficult to trigger (such as 'Automatic settlement failed') also look good on various email platforms. It is a general problem that email platforms interpret HTML/CSS differently, which makes it difficult to trust that the preview MEWS shows is exactly how the email will appear in Gmail, Outlook, Thunderbird, etc.

   It is both good and bad that emails are not sent out from the demo environment. For example, it can be difficult to access your guest portal or check-in to test something if you haven't received a real email from the system.
   Additionally, it is also a problem to test email templates if you choose to build them yourself because the code (HTML/CSS) generated by MEWS is not 100% consistent with the code you insert.

   Therefore, it would be helpful if you could either enable email sending in the demo environment, so you can test the flow 100%, or if… more

   4 votes

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10. When merging profiles, have option to convert text to proper language

    Some third parties send reservation details in all capital letters. When merging profiles for these reservations, it would be nice to have an option to convert text to 'proper language', i.e. convert JOHN SMITH to John Smith. Staff are currently manually adjusting the text in these profiles.

    4 votes

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11. Génération de coupons repas et autres forfaits

    Hello,

    I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

    🧾 Current issue:
    Our property regularly offers packages that include meals (breakfast, dinner, etc.).

    At the moment, MEWS does not offer any native functionality to:

    Automatically generate individual or grouped meal coupons for each reservation;

    Clearly and visually display the included packages at check-in;

    Simplify the printing or distribution of these coupons to guests.

    This results in:

    Frequent omissions of manually prepared coupons;

    A significant manual workload for the front desk team, who must constantly switch between MEWS products and external documents.

    🎯 Requested improvement:

    We would need a feature that allows:

    Automatic generation of meal coupons based on the products added to a reservation;

    A grouped or daily print option by stay date or service (breakfast/dinner);

    Easy visibility and retrieval of these coupons in the check-in interface.

    Goals:

    Reduce errors and improve the guest experience;

    Ease the administrative burden on staff;

    Optimize package sales by streamlining the process.

    Please let me know if such improvements are being considered or if any workarounds currently exist :)

    Bonjour,

    Je souhaite soumettre une demande d'amélioration concernant la gestion des forfaits repas dans MEWS, ainsi qu’une fonctionnalité cruciale qui manque actuellement : la génération de coupons.

    🧾 Problématique actuelle :
    Notre établissement utilise régulièrement des forfaits incluant des repas (déjeuner, souper, etc.)

    Actuellement, il n’existe aucune fonctionnalité native dans MEWS pour :

    • générer automatiquement des coupons repas individuels ou regroupés pour chaque réservation ;

    • afficher visuellement et clairement les forfaits inclus au moment du check-in ;

    • simplifier l’impression ou la distribution de ces coupons au client.

    Cela entraîne :

    • des oublis fréquents de coupons fait main à remettre.

    • une charge manuelle importante pour l’équipe de réception, qui doit constamment jongler entre les produits MEWS et des documents externes ;

    Amélioration souhaitée :

    Nous aurions besoin d’une fonctionnalité permettant :

    • de générer automatiquement des coupons repas à partir des produits ajoutés dans une réservation ;

    • d’avoir une option d’impression groupée ou quotidienne par date de séjour ou par service (déjeuner/souper) ;

    • de rendre ces coupons visibles et faciles à retrouver dans l’interface de check-in.

    Objectifs :
    - Réduire les erreurs et améliorer l’expérience client.
    - Alléger la charge administrative des équipes.
    - Optimiser les ventes de forfaits en rendant le processus plus fluide.

    Merci de me tenir informée si de telles améliorations sont envisagées ou si des solutions de contournement existent :)

    Hello,

    I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

    🧾 Current issue:
    Our property regularly offers packages that include meals (breakfast, dinner, etc.).

    At the moment, MEWS does not offer any native functionality to:

    Automatically generate individual or grouped meal coupons for each reservation;

    Clearly and visually display the included packages at check-in;

    Simplify the printing or distribution of these coupons to guests.

    This results in:

    Frequent omissions of manually prepared coupons;

    A significant manual workload for the front… more

    1 vote

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12. Los link para realizar el check in online caducan a las 4 semanas y la mayoria de las reservas son realizadas con una antelacion superior,

    Propongo ampliar el plazo de caducidad del link de check in en linea de 4 a 8 semanas para facilitar el proceso de registro a los clientes que hacen una reserva con anterioridad

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13. Apply Customer Classification Icon to the Employer view in Mews Kiosk

    It would be helpful to have the Classification icon (most important the returner Icon) displayed in the reservation overview for the Kiosk check in the employer View.

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Delete…  ·  Admin →
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14. Automatically reassign room attribution when downgrading room category

    When we downgrade a booking from a room of higher category to a room of lower category, the reservation stays in a high category room as if it was a reservation who was in the lower category then got upgraded. It then needs to be manually reassigned to the correct lower category.

    Could you please change it so it automatically gets reassigned to a lower category room when we downgrade it ?

    19 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

15. Categorize notes by department or service

    Easy communication of notes by department.
    A reception memo, a restaurant memo and a housekeeping memo.

    48 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

16. Custom mail per rate group

    Currently, the bookable service mail templates are set for all guests depending on their booking status.

    For personalization of the guest journey it would help if we can sent a customizable mail to several rate groups. This way business guests can receive additional information relevant to them as well as leisure guest who book a specific rate group (hotel offer for example). It would be nice if we can choose the moment in the mail queue when the mail will be sent.

    One template would not suffice, it needs be able to be personalized for multiple rate groups. So perhaps a new mailing option needs to be added where we (users) can add mails ourselves to the mailing queue regarding the wishes of our individual hotels. Here the receivers (rate group), timeframe when sent and content needs to be able to be changed.

    Currently, the bookable service mail templates are set for all guests depending on their booking status.

    For personalization of the guest journey it would help if we can sent a customizable mail to several rate groups. This way business guests can receive additional information relevant to them as well as leisure guest who book a specific rate group (hotel offer for example). It would be nice if we can choose the moment in the mail queue when the mail will be sent.

    One template would not suffice, it needs be able to be personalized for multiple rate groups. So perhaps… more

    27 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

17. Allow guests to edit personal data in new guest portal

    Since the new guest portal release, once a guest has checked in they are no longer able to edit their personal details including phone number or credit card.
    I'm not sure why this feature was removed? If a guest adds their info at the time of booking, it would be helpful if they can amend their own data if things were to change closer to their arrival time.

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Delete…  ·  Admin →
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18. Booker Flow: Allow Booker to Determine if They are Financially Responsible

    Via The booker flow, it would be useful to offer a button that can help the guests determine who is truly financially responsible for the booking Booker Vs Staying Guest. In this manner, this can also help redirect the cost of the reservation more efficiently to the one truly responsible versus the fact that it always defaults to the booker account.

    This flexibility can reduce some of the manual work on the team when they must correct the billing and find the real responsible party.

    5 votes

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    idea to upvote  ·  1 comment  ·  Booking engine  ·  Delete…  ·  Admin →
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19. Customizeable Email Templates

    We need more customization options in the mail templates. To create a new template and choose when it is sent would be greatly beneficial. We also need more options to customize the existing templates, we should be able to use all existing placeholders in all emails, so for example we could include just arrival date or number of guests, without departure date and rate.

    178 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

20. guest journey logging

    When keeping track of a guest's journey, the notes quite often get lost in the reservation.
    Therefore we would like an add-on to have a seperate guest journey, to log every step of their reservation and safe all important details.

    This way, we know what happened and what might be important for a next shift or for their next stay.

    19 votes

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    idea to upvote  ·  mathias.coudert responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.