904 results found
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Different colors for membership levels
We would like for the members to have different colors in the bookings depending on the membership level
5 votes -
Capture guest ID during online check-in
When guests check-in online, we still require them to come to the Front Desk to provide an ID and their home address. Capturing it during the Mews guest journey makes more sense. Guests often say "what is the point of checking in online if I have to come to the Front Desk anyway." The "online check-in" thus annoys the guests as having to do extra work.
20 votesThank you for submitting this idea. I'm happy to say that this is on the roadmap. We are still in the exploratory phase but plan to add this functionality in the future.
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Signature for accompanying persons Optional
Signature for accompanying persons Optional
Since the update in July 2024, MEWS Kiosk asks for the signature of all travelling persons. As the data is usually filled in by the main booker and is not required by law, I agree that the signature for accompanying persons can be set to fixed, optional or not required as required.
In addition, it makes little sense to ask for this data for small children etc..
10 votes -
Auswählbar ob Kreditkarte beim Online check-in angegeben werden muss
Manche Gästegruppen müssen nicht selbst zahlen und nutzen daher den Online Check-in nicht weil dort die Kreditkarte angegeben werden muss. Warum kann man dies nicht auswählen? Die Arbeit wird nicht erleichtert, da zB Tagungsgäste sowohl Adresse als auch alle anderen Daten vor Ort eingeben müssen.
5 votes -
Bundesländer
Hilfreich wäre, wenn bitte das Bundesland im Gästeprofil automatisch anhand des Ortes bei den Gästeprofilen hinterlegt wird
4 votes -
Customize Mews Kiosk tone of voice
Yet it is not possible to customize Mews Kiosk App in the tone of voice that matches our brand. Meaning how we speak to the customers cant be set in Mews Kiosk. This is absolutely mandatory to match the brand standards
27 votes -
Payment Successful Template: Add Advanced Customization
Payment Successful emails are being sent regardless of the reservation and cannot be disabled currently.
It would serve the properties best if the email could be sent to only designated recipients, especially when considering OTA confidential rates for CHM reservations. Sending the "payment successful" still reveals the amount that the hotel is trying hard to conceal.
1 vote -
optin SMS
Hi,
I want to manage more optins option in Mews such as SMS and postal mail.
Could you add additional fields in https://mews-systems.gitbook.io/connector-api/operations/accounts#customer-optionsRegards,
Floriant26 votes -
create task when e-mail bounce
When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...
41 votes -
mark existing address as primary
Add a button or checkbox in address details to mark them as "primary".
Currently only the address entered last is marked as primary. To change an existing address to primary the address needs to be entered again manually.
Therefore I sugggest a simple checkbox within the address edit view to mark an existing address as primary to the profile.2 votes -
email templates/placeholders contains errors {DetailsHtml} {reservationDetailsHtml}
{DetailsHtml} shows requested room category, while:
{reservationDetailsHtml} shows category where the reservation is booked in actually.
means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
It makes no sense nowhere to confirm an "actual" category in an…1 vote -
Sending emails from the demo environment
It is both good and bad that emails are not sent out from the demo environment. For example, it can be difficult to access your guest portal or check-in to test something if you haven't received a real email from the system.
Additionally, it is also a problem to test email templates if you choose to build them yourself because the code (HTML/CSS) generated by MEWS is not 100% consistent with the code you insert.Therefore, it would be helpful if you could either enable email sending in the demo environment, so you can test the flow 100%, or if…
4 votes -
When merging profiles, have option to convert text to proper language
Some third parties send reservation details in all capital letters. When merging profiles for these reservations, it would be nice to have an option to convert text to 'proper language', i.e. convert JOHN SMITH to John Smith. Staff are currently manually adjusting the text in these profiles.
4 votes -
Génération de coupons repas et autres forfaits
Hello,
I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.
🧾 Current issue:
Our property regularly offers packages that include meals (breakfast, dinner, etc.).At the moment, MEWS does not offer any native functionality to:
Automatically generate individual or grouped meal coupons for each reservation;
Clearly and visually display the included packages at check-in;
Simplify the printing or distribution of these coupons to guests.
This results in:
Frequent omissions of manually prepared coupons;
A significant manual workload for the front…
1 vote -
Los link para realizar el check in online caducan a las 4 semanas y la mayoria de las reservas son realizadas con una antelacion superior,
Propongo ampliar el plazo de caducidad del link de check in en linea de 4 a 8 semanas para facilitar el proceso de registro a los clientes que hacen una reserva con anterioridad
1 vote -
Apply Customer Classification Icon to the Employer view in Mews Kiosk
It would be helpful to have the Classification icon (most important the returner Icon) displayed in the reservation overview for the Kiosk check in the employer View.
1 vote -
Automatically reassign room attribution when downgrading room category
When we downgrade a booking from a room of higher category to a room of lower category, the reservation stays in a high category room as if it was a reservation who was in the lower category then got upgraded. It then needs to be manually reassigned to the correct lower category.
Could you please change it so it automatically gets reassigned to a lower category room when we downgrade it ?
19 votes -
Categorize notes by department or service
Easy communication of notes by department.
A reception memo, a restaurant memo and a housekeeping memo.48 votes -
Custom mail per rate group
Currently, the bookable service mail templates are set for all guests depending on their booking status.
For personalization of the guest journey it would help if we can sent a customizable mail to several rate groups. This way business guests can receive additional information relevant to them as well as leisure guest who book a specific rate group (hotel offer for example). It would be nice if we can choose the moment in the mail queue when the mail will be sent.
One template would not suffice, it needs be able to be personalized for multiple rate groups. So perhaps…
27 votes -
Allow guests to edit personal data in new guest portal
Since the new guest portal release, once a guest has checked in they are no longer able to edit their personal details including phone number or credit card.
I'm not sure why this feature was removed? If a guest adds their info at the time of booking, it would be helpful if they can amend their own data if things were to change closer to their arrival time.6 votes
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