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Restaurant Operations & POS

Are you inspired to further streamline your food and beverage operations? Use the Restaurant Operations and POS forum to share your ideas. Add your feedback to any of the categories:

  • Back office for inventory management and all POS reporting needs
  • Digital ordering for menu management, ordering, payment, tipping and all aspects of the dining experience
  • Something else? Use the Other category. Like all of the 'Other' categories, we'll extract ideas from here into new categories when we see a trend.

Restaurant Operations & POS

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122 results found

  1. Hallo liebes Team,

    wir bieten im Restaurant Speisen vor Ort und zum liefern an.
    Da es hier zwei unterschiedliche Steuersätze gibt mussten wir hierfür eine Lösung finden. Wir haben aktuell dafür zwei Umsatzzentren und 1 Preisbook mit 7 % angelegt. Im Grunde funktioniert es.

    ABER: es passieren hier sehr schnell viele Fehler in der Anwendung.
    Es wird schnell das falsche Umsatzzentrum angewählt oder das umschalten auf mitnehmen vergessen.

    Mein Vorschlag wäre es, die Tische mit den entsprechenden Umsatzzentren zu verbinden. Wir haben ein Tischplan erstellt, mit zusätzlichen Tischen, wo wir das Essen usw. zum liefern draufbuchen können. Das ist für…

    2 votes

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  2. Not taking away anything from the report as it is helping, but It would be so helpful, if there was a box that reported the gross sales for each outlet

    I.e.

    • Bar
    • Restaurant
    • etc

    At the moment, each manager is manually, adding up these figures to see what business each outlet did the previous day.

    Please look into it as it’s such an obvious one

    2 votes

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  3. Make it possible for even more payment methods, especially country-specific ones, to be implemented in MEWS Terminal and Payment. E.g. Rekakarten, Lunchcheck, Twint (Switzerland-specific)

    2 votes

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  4. Extending bundle to online ordering: bundling starter. + main + dessert the same way you have it on Food delivery app

    2 votes

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  5. be able to take a pre-authorisation when oppening a tab

    2 votes

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  6. Es sollte möglich sein den Kassenbestand in MEWS POS bei Geldentnahme zu mit einer Ausgabe zu buchen.
    Oder der Kassenbestand sollte an eine Kasse an das PMS gesendet werden können.

    1 vote

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  7. Often, guests want to take a short break until the next course. It would be fantastic if we could still call up the next course in the POS, but then choose that the kitchen printer prints it just X minutes later.

    1 vote

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  8. Aktuell wird der Preis nicht auf dem regulären Bon angezeigt, diese Funktion hätten wir gerne.

    1 vote

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  9. Add deliveries to inventory with qr code scanner. Would make adding inventory easier if you could add products from delivery papers to system via qr scanner.

    1 vote

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  10. It should be possible to deactivate the "Next Course" receipt for certain product categories (e.g. Beverages) in order to avoid that a call-off receipt for beverages is always created if they may have been assigned to a wrong course.

    1 vote

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  11. Hello MEWS POS Team,

    while using the audit log, we noticed that table transfers (moving an order from one table to another) are not clearly identifiable or labeled.

    For better traceability, it would be very helpful if the audit log clearly documented:

    Who performed the table transfer

    From which table the order was moved

    To which table the order was transferred

    Timestamp of the action

    A clear label or code for the event

    At the moment, the existing codes in the audit log are not self-explanatory. We kindly ask for a clear identification and documentation of table transfers in the…

    1 vote

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  12. When you view the details of a sellable product and open the inventory journal, you will see a list of transactions with warehouse inputs and outputs. Unfortunately the balance resulting from each input or output does not appear. It would be very helpful if a column named "balance" was added to the inventory journal.

    1 vote

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  13. Trotz QR-Code pro Tisch werden digitale Bestellungen nicht dem offenen Tischbon im POS zugeordnet. Der Gast muss Service- und Digitalbestellungen separat zahlen, was die Abrechnung unnötig verkompliziert und Zeit kostet.

    Wunsch: Automatische oder manuelle Zusammenführung beider Vorgänge zu einer Rechnung pro Tisch.

    QR-Code Cannot merge with existing table bill

    Despite using one QR code per table, digital orders are not linked to the open table bill in the POS. Guests have to pay digital and service orders separately, which complicates the checkout and wastes time.

    Request: Automatic or manual merging of all orders into one single bill per table.

    1 vote

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  14. For upcoming bookings in the POS, it would be really convenient if there was a date marked instead of just the time, name of the guest and cover.
    It gets utterly confusing when there are multiple seatings at the same table for following days, as all the booking will just line up. There is a higher risk of choosing the wrong guest when they are all just a mix-up, and it takes much longer time due to the need of cross checking bookings with the booking system.

    Alternatively, it should be possible to choose from the settings whether you would…

    1 vote

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  15. Currently there is a field "Business hours" in the Outlet definition. Why not enhancing this field to enter Outlet start and end times, and automatically open and close outlets depending on business hours.

    1 vote

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  16. It would be useful to have some beforehand notice about when the system automatically updates. We can not have this happen during the lunch rush.

    1 vote

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  17. Wanneer je op betalen klikt, is er nu maar 1 mews betaal terminal zichtbaar. Ik heb begrepen dat er nu geen functie is om er twee te selecteren in dit betaalscherm (naast cash, aanbieding verzenden, etc.) - dit lijkt een gemiste kans gezien vast meer bedrijven twee mews terminals gebruiken! ;)

    1 vote

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  18. Hemos implementado el programa hace unas semanas en nuestros hoteles y en todos estamos de acuerdo en que el tamaño de letra de las comandas es demasiado pequeño.
    Nuestra sugerencia es aumentar el tamaño de letra de los platos que aparecen en la comanda (la letra que sale antes de los platos se lee mejor).
    Y por otro lado, el simbolo "+" delante de cada modificador en algunos platos (como por ejemplo: los puntos de la carne) tiene un significado y puede llevar a errores durante un servicio. Proponemos utilizar otro simbolo que no tenga ningun tipo de significado en…

    1 vote

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  19. Please implement more granular customization options for bills. Specifically, there should be a way to account for the tax on restaurant items being sent by Lightspeed when the tax has already been applied. This is causing significant inconvenience for properties, as they are forced to manually remove the duplicate tax entries in Mews.

    Desired outcome:

    1. The total amount of the Lightspeed Bill to appear in MEWS as one product or line item that is not taxable.
    2. The Mews bill should only be showing taxes applied to Accommodation
    1 vote

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  20. For both the customers and the servers, it would be ideal to offer a QR code that allows customers to place their orders directly from the table (without immediate payment). Then, whenever they wish (for example, at the end of the meal), they could also pay using the same QR code.

    This way, they wouldn’t need to wait for the bill. Additionally, if they are a group, they could easily split the bill as they see fit, without taking up the server’s time to process separate payments for everyone.

    Thanks

    1 vote

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