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Restaurant Operations & POS

Are you inspired to further streamline your food and beverage operations? Use the Restaurant Operations and POS forum to share your ideas. Add your feedback to any of the categories:

  • Back office for inventory management and all POS reporting needs
  • Digital ordering for menu management, ordering, payment, tipping and all aspects of the dining experience
  • Something else? Use the Other category. Like all of the 'Other' categories, we'll extract ideas from here into new categories when we see a trend.

Restaurant Operations & POS

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164 results found

  1. Hallo liebes Team,

    wir bieten im Restaurant Speisen vor Ort und zum liefern an.
    Da es hier zwei unterschiedliche Steuersätze gibt mussten wir hierfür eine Lösung finden. Wir haben aktuell dafür zwei Umsatzzentren und 1 Preisbook mit 7 % angelegt. Im Grunde funktioniert es.

    ABER: es passieren hier sehr schnell viele Fehler in der Anwendung.
    Es wird schnell das falsche Umsatzzentrum angewählt oder das umschalten auf mitnehmen vergessen.

    Mein Vorschlag wäre es, die Tische mit den entsprechenden Umsatzzentren zu verbinden. Wir haben ein Tischplan erstellt, mit zusätzlichen Tischen, wo wir das Essen usw. zum liefern draufbuchen können. Das ist für…

    2 votes

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  2. Not taking away anything from the report as it is helping, but It would be so helpful, if there was a box that reported the gross sales for each outlet

    I.e.

    • Bar
    • Restaurant
    • etc

    At the moment, each manager is manually, adding up these figures to see what business each outlet did the previous day.

    Please look into it as it’s such an obvious one

    2 votes

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  3. Unter der Zeile Ausführender Mitarbeiter auf unseren Inforechnungen benötige ich ein Feld zum Ausfüllen für:
    - Zimmernummer
    - Trinkgeld
    - Name
    - Unterschrift

    2 votes

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  4. Extending bundle to online ordering: bundling starter. + main + dessert the same way you have it on Food delivery app

    2 votes

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  5. Today, customers are not notified by a push alert when their order is ready. In addition to the written message on the DO (Delivery Order) interface, it would be great to have the option of sending a push notification to the customer's mobile device.

    2 votes

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  6. be able to take a pre-authorisation when oppening a tab

    2 votes

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  7. I would be helpfull if in the tasks menu you would be able to filter more then 1 departements. This can give Front Office a clear summirized and filtered options for tasks remaining. Escpecially helptfull for bigger hotels!

    1 vote

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  8. Nous aimerions pouvoir bloquer des chambres en masse et non un à la fois. Souvent nous devons fermer un aile de l'hôtel mais pas nécessairement tout l'étage 3. Pouvoir choisir exemple je veux fermer les chambres B3-01 à B3-32 mais ne pas fermer le G3-01 à G3-32. Nous devons régulièrement fermer une aile et non un étage et cela faciliterait la tâche de bloquer en masse et non un à la fois qui est long à faire. Hotello nous le faisions régulièrement. Je ne sais pas si vous pouvez ajouter ça à votre plate forme, se serait très utile . …

    1 vote

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  9. Wir würden gerne den Tagesbericht mit den verkauften Produkten und Mengen direkt vom POS-Terminal aus ausdrucken. So könnten wir die tägliche Lagerauffüllung direkt an der Kasse durchführen, ohne extra einen PC-Zugang zu benötigen.

    1 vote

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  10. Auf dem Trinkgeld-Bildschirm im Mews POS werden wertende Begriffe (z. B. "gut", "ausgezeichnet") als Labels für die Trinkgeld-Optionen angezeigt. Es gibt aktuell keine Einstellung, um diese Wortwahl zu ändern oder durch neutrale Labels (z. B. nur Prozent- oder Betragsangaben) zu ersetzen. Wunsch: Möglichkeit, die Trinkgeld-Labels frei oder zumindest neutral konfigurieren zu können, damit Gäste sich nicht durch die Formulierung unter Druck gesetzt fühlen.

    1 vote

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  11. Zur besseren Übersicht wünschen wir uns, dass alle POS-Umsätze eines Lightspeed-Belegs unabhängig von Preis oder Steuersatz auf der Mews-Rechnung in einer einzigen Zeile mit dem Gesamtbetrag des Belegs dargestellt werden.

    Aktuell wird jeder einzelne Artikel aus Lightspeed als separate Rechnungsposition angezeigt, wodurch kein Gesamtbetrag pro POS-Beleg ersichtlich ist und die Rechnung schnell unübersichtlich wird.

    Eine Zusammenfassung pro Lightspeed-Beleg würde die Lesbarkeit der Rechnung deutlich verbessern.

    1 vote

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  12. Wanneer je een bestelling naar de printer stuurt, komt in het scherm 'Printerstatus' te staan, waardoor je niet direct doorkan. Deze pop up zou wat mij betreft verwijderd kunnen worden, of klein in een hoekje van het scherm gezet kunnen worden waardoor je wel door **** klikken om de snelheid te bewaren.

    1 vote

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  13. Bonjour,

    Exemple : une table prend un apéritif qui sort sur la réclame "apéritif".
    Il souhaite une deuxième tournée nous sommes obligés de créer une autre réclame type "2 ème apéritif" si nous ne faisons pas cela et que nous laissons les articles sur la première réclame l'ensemble de la première + la deuxième sort sur les imprimantes ce qui fait que le personnels produits certains articles pour rien.

    Il serait judicieux de ne pas refaire sortir des articles deja réclamés auparavant.

    Merci

    1 vote

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  14. The ‘Notes’ field appears on the purchase order screen, but this information is not visible on the downloaded or printed PDF document. Only the following fields are supported (order number, supplier, date/time, products, quantities, prices, VAT, etc.).

    1 vote

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  15. Aktuell können Trinkgelder in Mews POS nicht separat oder teilweise erstattet werden. Die einzige Möglichkeit ist die Rückerstattung der gesamten Rechnung, auch wenn alle Produkte korrekt waren und nur das Trinkgeld falsch eingegeben wurde (z. B. Tippfehler am Terminal).
    Bitte Trinkgelder separat erstattbar machen, ohne die komplette Rechnung stornieren zu müssen.

    1 vote

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  16. It would be useful to link different digital orderings to different outlets.
    In particular having the QR codes set in different areas, the customer to scan and see a dedicated menu, and to let the order go through a specific outlet related to the area where the QR is set.
    Right now it is possible to only have one generic Digital ordering "place".

    1 vote

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  17. At the moment it is not possible to change the checkout text.

    It always says "Your payment was processed successfully"

    -> we would like to be able to delete this, since we often have groups that do not pay personally, but their online orders get paid separately in the group bill.

    1 vote

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  18. If a customer pays in the PMS and the same card is recorded at the POS too, a new customer profile is generated (same name and last name) with a fake email.
    We kindly ask you to remove this logic as it creates useless customer profiles in the database, and it lead to risky management the by users at the Front Office.

    1 vote

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  19. It would be helpful to have the possibility to print receipts again in case there are problems with the printer. For example, the paper is empty, and only half of the receipt was printed.

    1 vote

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  20. Context.
    In specific invoices we are filling in the References and Notes, because we need to easily search them after let's say a week.
    In the reference we input the room number, while in the notes we input the name/surname.

    Blocker.
    When we need to search for that particular invoice, we can only input a numeric value in the search window in the app.

    Request.
    To be able to insert also letters, so to use the full keyboard, therefore to search also for the notes field.

    1 vote

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