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Restaurant Operations & POS

Are you inspired to further streamline your food and beverage operations? Use the Restaurant Operations and POS forum to share your ideas. Add your feedback to any of the categories:

  • Back office for inventory management and all POS reporting needs
  • Digital ordering for menu management, ordering, payment, tipping and all aspects of the dining experience
  • Something else? Use the Other category. Like all of the 'Other' categories, we'll extract ideas from here into new categories when we see a trend.

Restaurant Operations & POS

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135 results found

  1. When cancelling a product from Orders, the status changes to cancelled, however, no reason is provided.
    It is confusing for a reception as they might not understand why some items were cancelled.

    10 votes

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  2. Enable the option to disable the guest count confirmation function at the table.

    9 votes

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  3. The ability to process a sale and send it as an invoice in the POS without registering it as a payment. This ensures the invoice remains open until the payment is received in the bank.

    9 votes

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  4. There needs to be differenct currencies - our guests can pay cash in DKK, EUR and USD. The system should show how much the guest gets back ind DKK.

    9 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  5. A notification (physical receipt or digital notification) once order item is ready for pick up (from kitchen/bar) for service staff. Especially helpful in environments that have "runners" who only serve but do not take orders.

    8 votes

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    2 comments  ·  Other  ·  Admin →
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  6. It would be useful to be able to send POS charges to more than 1 property in the event that they share F&B outlets.

    8 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  7. Es wäre schön, wenn es möglich wäre die ausgegebenen Bons individueller anzupassen. Wir hätten gerne Preise auf den Bons die in der Küche rauskommen und die Schriftgröße würden wir gerne etwas größer einstellen.

    7 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  8. When creating a new product, the user should be able to associate it with a course. For example, Soup would fall under Starter.

    If the waiter wishes to amend this during service, they can do so. However, if no selection is made, the item will automatically default to the course assigned when the product was created.

    6 votes

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  9. Allow owner of POS Merchant to configure the mapping between POS and PMS. Having to create support requests to change mapping every time you add new accounting categories, spot any mis-mapping or want to make some internal changes is not productive.

    6 votes

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  10. Possibility to exchange credit card to cash. If customer would like to get coins it would be nice to be able to charge credit card and then exchange it to cash.

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  11. In certain hotels, predefined shift schedules are in place. During these shifts, the revenue recorded in the Mews POS system is expected to be allocated to a specific Revenue Center. Currently, staff members are required to manually assign each order to the appropriate Revenue Center. It would be highly beneficial to have a feature that automatically assigns the Revenue Center according to the time of day. For instance, all revenue generated between 06:00 and 11:00 hours could be automatically directed to the ‘Breakfast’ Revenue Center.

    6 votes

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    0 comments  ·  Other  ·  Admin →
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  12. In order to confirm to the tax office that a meal was a business meal, in Germany so-called "Bewirtungsbelege" must be issued by the restaurant and completed by the guest. These are currently only available in printed form. To go further in the direction of paperless, it would be great if these could also be sent by email.

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  13. Add the possibility to choose a delivery slot on Digital Ordering, so that non-immediate deliveries can also be managed by Mews POS.
    Eg. A delivery for tomorrow evening, or for later the same day.

    6 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. When splitting the bill from table layout it would be helpful to have multiple splittings at the same time. You could split a bottle of wine between 2-5 persons at once.

    5 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  15. Digital orders should not need to be accepted in the POS and should instead print directly to the assigned printer. We work in a light staffed operation and constantly monitoring a tablet for orders is not efficient. I print out that is clearly visible is much easier for our operation

    5 votes

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  16. POS not being available on iOS is a big blocker for some prospects - majority of employees use iPhones or iPads a

    5 votes

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  17. Currently you need to define separate shortcut grids for Smartphone devices and Pad devices. This means double work when adding new products, and risk of inconsistencies between both device types.

    5 votes

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  18. I will waiters keep forgetting to log off can you put a 15 second timer on the tablets which logs them off automatically?

    This will ensure the right is getting the credit for the order.

    5 votes

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  19. This idea is specifically for the FSC market and a must have. It is asked in every POS demo.

    First, we would need a non-detailed ticket that simply states "1 meal", without any detail and without showing any tax differences.

    Then, customers in France very often ask to sum up the total of the ticket into "2 or + meals" (they just choose the nbre of meals they want on the ticket - which is very generic and does not show the detail of what has been ordered.
    Right now, there is no way to determine on 1 same ticket…

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  20. Make it possible to choose and adjust the schedulded reports.

    5 votes

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    1 comment  ·  Other  ·  Admin →
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