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Restaurant Operations & POS

Are you inspired to further streamline your food and beverage operations? Use the Restaurant Operations and POS forum to share your ideas. Add your feedback to any of the categories:

  • Back office for inventory management and all POS reporting needs
  • Digital ordering for menu management, ordering, payment, tipping and all aspects of the dining experience
  • Something else? Use the Other category. Like all of the 'Other' categories, we'll extract ideas from here into new categories when we see a trend.

Restaurant Operations & POS

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177 results found

  1. We use Mews POS and Mews PMS. When a consolidated bill is posted in the POS and then transferred to Mews, we cannot see a breakdown of the VAT rate for each service or product on the invoice generated by Mews PMS. We kindly ask you to make a change, as this creates problems with accounting for and reconciling these invoices, especially when integrated with KSeF in Poland.

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  2. We use Mews POS and Mews PMS. When a consolidated bill is posted in the POS and then transferred to Mews, we cannot see a breakdown of the VAT rate for each service or product on the invoice generated by Mews PMS. We kindly ask you to make a change, as this creates problems with accounting for and reconciling these invoices, especially when integrated with KSeF in Poland.

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  3. The possibility to drag and drop the menus in backend so they show in app in a desired order.

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  4. I would be helpfull if in the tasks menu you would be able to filter more then 1 departements. This can give Front Office a clear summirized and filtered options for tasks remaining. Escpecially helptfull for bigger hotels!

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  5. Wir würden gerne den Tagesbericht mit den verkauften Produkten und Mengen direkt vom POS-Terminal aus ausdrucken. So könnten wir die tägliche Lagerauffüllung direkt an der Kasse durchführen, ohne extra einen PC-Zugang zu benötigen.

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  6. Auf dem Trinkgeld-Bildschirm im Mews POS werden wertende Begriffe (z. B. "gut", "ausgezeichnet") als Labels für die Trinkgeld-Optionen angezeigt. Es gibt aktuell keine Einstellung, um diese Wortwahl zu ändern oder durch neutrale Labels (z. B. nur Prozent- oder Betragsangaben) zu ersetzen. Wunsch: Möglichkeit, die Trinkgeld-Labels frei oder zumindest neutral konfigurieren zu können, damit Gäste sich nicht durch die Formulierung unter Druck gesetzt fühlen.

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  7. Zur besseren Übersicht wünschen wir uns, dass alle POS-Umsätze eines Lightspeed-Belegs unabhängig von Preis oder Steuersatz auf der Mews-Rechnung in einer einzigen Zeile mit dem Gesamtbetrag des Belegs dargestellt werden.

    Aktuell wird jeder einzelne Artikel aus Lightspeed als separate Rechnungsposition angezeigt, wodurch kein Gesamtbetrag pro POS-Beleg ersichtlich ist und die Rechnung schnell unübersichtlich wird.

    Eine Zusammenfassung pro Lightspeed-Beleg würde die Lesbarkeit der Rechnung deutlich verbessern.

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  8. Wanneer je een bestelling naar de printer stuurt, komt in het scherm 'Printerstatus' te staan, waardoor je niet direct doorkan. Deze pop up zou wat mij betreft verwijderd kunnen worden, of klein in een hoekje van het scherm gezet kunnen worden waardoor je wel door **** klikken om de snelheid te bewaren.

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  9. Bonjour,

    Exemple : une table prend un apéritif qui sort sur la réclame "apéritif".
    Il souhaite une deuxième tournée nous sommes obligés de créer une autre réclame type "2 ème apéritif" si nous ne faisons pas cela et que nous laissons les articles sur la première réclame l'ensemble de la première + la deuxième sort sur les imprimantes ce qui fait que le personnels produits certains articles pour rien.

    Il serait judicieux de ne pas refaire sortir des articles deja réclamés auparavant.

    Merci

    1 vote

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  10. The ‘Notes’ field appears on the purchase order screen, but this information is not visible on the downloaded or printed PDF document. Only the following fields are supported (order number, supplier, date/time, products, quantities, prices, VAT, etc.).

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  11. Aktuell können Trinkgelder in Mews POS nicht separat oder teilweise erstattet werden. Die einzige Möglichkeit ist die Rückerstattung der gesamten Rechnung, auch wenn alle Produkte korrekt waren und nur das Trinkgeld falsch eingegeben wurde (z. B. Tippfehler am Terminal).
    Bitte Trinkgelder separat erstattbar machen, ohne die komplette Rechnung stornieren zu müssen.

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  12. At the moment it is not possible to change the checkout text.

    It always says "Your payment was processed successfully"

    -> we would like to be able to delete this, since we often have groups that do not pay personally, but their online orders get paid separately in the group bill.

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  13. If a customer pays in the PMS and the same card is recorded at the POS too, a new customer profile is generated (same name and last name) with a fake email.
    We kindly ask you to remove this logic as it creates useless customer profiles in the database, and it lead to risky management the by users at the Front Office.

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  14. It would be helpful to have the possibility to print receipts again in case there are problems with the printer. For example, the paper is empty, and only half of the receipt was printed.

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  15. Context.
    In specific invoices we are filling in the References and Notes, because we need to easily search them after let's say a week.
    In the reference we input the room number, while in the notes we input the name/surname.

    Blocker.
    When we need to search for that particular invoice, we can only input a numeric value in the search window in the app.

    Request.
    To be able to insert also letters, so to use the full keyboard, therefore to search also for the notes field.

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  16. Currently, there is no filter in Mews POS that allows you to sort inventory items by quantity, from smallest to largest. Would it be possible to create a filter directly within the interface?

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  17. Waiter perfomance analytic.
    We need track the volume of orders by each waiters. How much they sell by gettnig of the orders and not for the closing bills.

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  18. Ajouter une ligne pourboire sur l'addition papier que l'on présente au client, plutôt que de présenter une tablette sur laquelle le client ne voit même pas son addition

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  19. Ich habe eingestellt, dass bei digital ordering, über QR Code die Gäste automatisch eine 4 Euro Roomservice Gebühr (pro Bestellung) verrechnet bekommen.

    Dies gilt leider nun für ALLE QR BESTELLUNGEN auch von der Terrasse vor der Bar.

    Hier braucht es dringend eine Splitting:
    A) Hotelzimmer Bestellungen (plus 4 Euro) und
    B) Ordering von Restaurant, Lobby, Bar oder Terrasse (=gebührenfrei!)

    Bitte um Unterstützung für dieses Voting ;O)
    Dankeschön!

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  20. Currently, comp-articles are only visible in a separate discount report and are missing from the standard revenue reporting in Mews POS. Since other types of discounts are already included in the general reports, it would be beneficial to have comp-articles integrated there as well. This would ensure a more consistent and comprehensive overview of all transactions

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