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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2189 results found

  1. Problem: When walk-ins asking for a breakdown of the rates per night we are not able to see this. We can only see the total price of the stay.

    24 votes

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  2. 43 votes

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  3. Ability to import historical pickup data (booking pace) from their current PMS into Mews analytics. In order to compare YoY pickup

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. make it easy for house keeper by just giving data the check out or the stay which makes them feel more comfortable and the paper looks nice and clean as housekeepers do not need the name of the guest.
    with just room number stayover or checck out details and thats it

    11 votes

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  5. At the moment: it is only possible to charge 1 night for accommodation automatically. It is not possible to charge the products for just the first night only, when you have products with a reservation, it will charge all of them. So a great new feature with be to automatically charge the products of the first night instead of all the products

    23 votes

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  6. It would be good that there would be an extra column with a tick box to send emails straight from the Check-out report. Via this way a property can select multiple reservations to check-out and choose for the option to send the bill via email in the same screen (without going to the bill itself). The guest would then get checked-out, bill closed and sent to the guest at the same time without leaving the check-out report.

    23 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. The PMS should have the option to add in the invoice more information needed by the accountancy department. We need to appear the name of the travel agency or the name of the apartment on the top right hand side of the invoice where it's shown the guest name, company, issue date, etc... but we don't have that facility.

    16 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Sometimes guests will have rate disputes and I would like to investigate and be able to present concrete evidence. Right now I have to go to the Action Log, give it a wide time frame because I don't know when the rate was last updated, and sort by type = price adjustments, and rate = the rate that I am looking through.

    In case I am using a revenue management integration, the rates could be changed pretty frequently, and there would be a lot of information, and the report takes a while to load.

    If the rates were updated manually,…

    5 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Order spaces within the Space category in the timeline.
    At the moment, we can't order bedrooms as we wish in the timeline.
    Depending on the location of the bedroom in the building, it makes more sense to have it in a certain order.
    The default order does not facilitate operations.

    78 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. The legal information in footpage is print in the middle of the page for a short invoice.
    Footpage should be printed always in footer

    34 votes

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  11. I ve closed out say 1st January 2021. FO team still have amended a few existing bookings from 1st Feb to 1st January which is closed.
    Mews team said, restriction is only valid for new bookings...

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. Would be great if there was an option to not display the created date on the invoice but the consumed date instead.

    3 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Possibility to add a cancellation policy by rate instead of just by rate group

    17 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. When a payment is successful, than the guest receives an e-mail to inform him. Many of them than request the invoice for that amount. Please also send the concerning invoice with the e-mail together.

    44 votes

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  15. To choose between the options "check out balanced bills" and "check out with unbalanced bill" you have to set the check mark. As the check marks will be set by clickling somewhere in the whole line, it's very easy to set the wrong check mark by accident. The check mark should be set only by clickling directly on the check mark box.

    24 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. At the moment there are only set intervals for scheduled reports. Ability to set your own date parameters will eliminate the need to manually run reports on daily basis.

    29 votes

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  17. I would like to receive a notification when an overbooking is received.

    42 votes

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  18. Add possibility to restrict particular room numbers (best multiple), this tool would solve lack of allotment administration in Mews. Creating restriction per specifc rooms with maximum advance following release period and per specific rate plan following partners with allotment could work enough.

    27 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. we need to make changes on the prepaid reservation registration form and make it something like not displaying the rates to guest which should be by default because it brings lot of questions in the mind of guest espcecially prepaud reservations from expedia and jcb

    10 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. When writing a rooming list for a group sometimes due some unknown reson one name in the group is seen on timeline in every single room. That cannot be changed back to be the group name we originally had. Plase give us a way to have a group name for a group, to enter client names to the rooms without messing up the group name. Please give us way to see the number of rooms in a group and how many in different room types. Please give us a way to correct items in a group, like change the date…

    26 votes

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    Hello from the Mews product team,

    Thank you for your suggestions and feedback, we are currently researching improvements to group functionality and have updated this request as one to be upvoted.

    Should you have any additional feedback on how we can improve the way you work with groups, please let us know in the comments section.

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