1890 results found
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Whenever you create a block, Mews makes a "virtual rate code"
Whenever you create a block, Mews makes a "virtual rate code" for the group block. This becomes a nightmare when collecting rate code data from Mews API. Especially when ONLY American English is auto-generated for short name. Default language is based on user, not property so if one user has something else than American English, then the rate code name in database becomes blank. it should auto generate in american english short name no matter what language user uses.
16 votes -
Data storing
Mews only stores data for 3 months, which is too short. If issues happen, they are usually way past 3 months. For example, guest emails, pricing etc.
It is beneficial for hotels to access all email history per guest, 6-9 months at least. The same goes for pricing; looking into reports back in time makes no sense, and you can not get a correct average price for the past on a day-to-day basis as well as per whole month.
So, please do increase data storing to a few more months.
1 vote -
Set accounting categories as inactive
We see the need for being able to set accounting categories as inactive. As for today, they must be marked as "do not use" or similar to avoid linking them to products etc. This causes issues for the ERP systems.
We can't delete these categories entirely because they may be linked to past transactions and need to be kept for auditing and historical purposes.
5 votes -
Breakfast List
Hi,
As my breakfast team is not using Mews, my reception team has to print a breakfast list for them every morning.
At the moment, we are using the “Guests in House” report, but it only includes the bookable breakfasts and not the additional breakfasts. Therefore, the report is incomplete.
My other idea was simply to use the Product Checklist and print it with Ctrl+P. However, not all rooms are visible in the printed version. The list displayed in Mews is almost twice as long as the one being printed, as the print version generally cuts off after the 4th…
1 vote -
chambres en inspectes
Hello,
I work at the front desk of Comfort Hotel Saran in France.
Every day, we need to set all rooms to “Inspected” status.However, this takes a lot of time because we currently have to update each room one by one.
Would it be possible to add an icon or a button that allows us to set all hotel rooms to “Inspected” with a single click?
Since all our rooms are cleaned every day, this feature would save us a significant amount of time and would be extremely helpful.Thank you in advance for your support.
Best regards,
Front…1 vote -
Ability to zoom in on task pictures
When you add a picture in tasks, the ones who gonna solve the task should be able to zoom in on the picture.
2 votes -
Purchase Order number
Would be great if the purchase order number created is connected to each reservation so we can have different numbers for different reservations but send one invoice
2 votes -
More Features and Information in the Timeline
n our previous system, HS/3 (Germany), there were extensive functions and direct information available in the occupancy plan, which corresponds to the timeline in MEWS.
- Reservations could be extended or shortened directly in the timeline, and travel dates could be changed by moving the reservation horizontally.
- It was possible to see directly how many people occupied a room without selecting or clicking on a booking.
- Important guest and reservation details were displayed simply by hovering the mouse over different bookings, especially the phone number.
- It would be helpful if reservations could also be downgraded, perhaps with a pop-up warning when…
1 vote -
Improving Restriction Creation Flow with calendar view
When using the calendar view and adding a restriction, after saving, you are automatically redirected to the list of restrictions, which means leaving the calendar view. Therefore, after each addition, you need to go back to the calendar and reapply the filters to display the desired dates.
I considered the solution of opening two windows—one to keep the calendar view open and the other to create restrictions. However, this does not solve the problem: when a restriction is created in one window, the other window needs to be refreshed to display it, and this refresh resets the filters and returns…
4 votes -
More granular search when moving bill items to another company profile
When moving items to a new bill, it will be great if we could have more options to filter the bills. For example, now, if we were to choose "Another Company" it will show all bills open on that company profile. But when we have hundreds of bills open (especially when created through billing automations), it is very hard to know which one is which. Ability to filter with the associated profile would be very useful.
11 votes -
Invoice Line Grouping for Packages
It would be great if invoices could combine the room stay and related package items into a single line when they are linked to the same date.
For example, for a “Bed & Breakfast” package, the accommodation and breakfast charges would appear grouped together on the invoice instead of being separated into different lines.
This functionality was previously available in Hotello and made invoices much clearer and easier to read for guests.
1 vote -
Flag late arrival to prevent automatic no-show cancellation
When automatic no‑show cancellation is enabled, Mews currently cancels all no‑shows at 6:00 am on the day after arrival. This works well in most cases, but creates challenges for guests who have communicated a late arrival.
Request:
Add a simple “Late Arrival” flag on a reservation that can be set by front desk agents without checking the guest in.If a reservation is flagged as Late Arrival:
- It should not be automatically cancelled as a no‑show
- The reservation remains active until the guest arrives or is manually handled by staff
- Normal no‑show rules continue to apply to…1 vote -
invoice without room category
To remove the room category from the invoice
1 vote -
Email product checklist
As a small hotel, we don’t always place product orders every day. As a result, we sometimes forget to check the product checklist. We would like the ability to receive a daily email at a configurable time (ex. 7 p.m. the day before) with the product checklist included directly in the body of the email. This would eliminate the need for multiple clicks to access the checklist and reduce the risk of missing product orders.
1 vote -
Multi-department allocation for Mews products
Currently, a product like breakfast (€20) is fully assigned to a single revenue center (“Breakfast”).
💡 Proposal: allow automatic allocation of revenue across multiple centers, either by fixed amount or percentage (e.g., €5 beverages + €15 food).
This would provide more accurate reporting, a true analytical view, and reduce manual adjustments.Note: Breakfast is just an example. This approach could be applied to many products and services across Mews PMS, POS & EMS.
1 vote -
Tasks: 'In progress' status
Currently, tasks in Mews can only be marked with a deadline and then completed. However, it would be very helpful to have an additional status — such as “In Progress” — to indicate when someone has already started working on a task.
This would greatly improve team communication and coordination, especially in situations where multiple users might otherwise pick up the same task or wonder whether it’s already being handled.
Having a clear task lifecycle (e.g. To Do → In Progress → Done) would provide more visibility and reduce confusion.
9 votes -
When rebated a bill the reopen as a new bill is not an option after that.
The 'Rebate' function is currently causing issues in our customer communication and accounting. When a bill is rebated, we are unable to reissue it as an open bill, which is problematic for several reasons:
Customer Experience: We often do not want to send a credit note or proof of a rebate to the customer—for example, if we are simply correcting an internal error or removing a product. Providing a new receipt showing a rebate is confusing and lacks logical UX.
Integration with BookVisit: Our connectivity is dependent on being able to resend reservations to MEWS. If we accidentally close a…
1 vote -
Nested space availability logic failing to account for multi-night gaps
When nested spaces and standalone spaces share the same physical inventory and is part of the same space category, their availability is linked. The system
should recognize that their availability is not linked when it comes to optimization of space assignment as reservation on the nested space does not automatically means it can be moved to the standalone space.2 votes -
Filter the restriction calendar by rate or rate group
Adding a filter option in calendar view, so you can see the calender for just one rate or rate group.
6 votes -
Use the filter options to assign spaces
Filter Options: Use the filter options to assign spaces based on criteria like space types, status, and floors. This helps in narrowing down the spaces visible to each housekeeper.
Access Control: Unfortunately, the Mews Housekeeping App does not currently support restricting access based on working days or preventing the use of filter options entirely. Housekeepers can still see all spaces but can only update the status of those assigned to them.1 vote
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