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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2204 results found

  1. Country Code Phone numbers

    I think its time to fix the phone number issue that seems to have been ongoing since the start of Mews. I get that it is not a critical "problem" but it is annoying and IS making us choose not to add on the SMS integration to our property.

    If you have required format for the phone number for your own SMS service why not help the properties get the numbers right instead of forcing us to make the changes manually - seems against your efficiency and automation vision.

    Just make a drop down menu before the number for the…

    3 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  2. Add country to Excel rooming list

    Excel rooming list must have a country field.
    For statistics we need to fill in the country (not Nationality) in the customers profile. With large business groups it is easier, to fill this in the Excel rooming list, than to open every customers profile.

    29 votes
    6 comments  ·  Group management  ·  Admin →
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  3. Task for a block

    It would be good if it were possible to make tasks on the block and not just individual bookings.
    For things to follow up on regarding the group, e.g. follow up if we have received the name list.

    6 votes
    idea to upvote  ·  0 comments  ·  Group management  ·  Admin →
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  4. Créer un mail de proposition pour un groupe créé dans Bloc de disponibilité

    Créer un mail de proposition pour un groupe créé dans Bloc de disponibilité.
    Cela permettrai d'envoyer la proposition par Mews comme pour une réservation d'individuelle.
    Merci :)

    4 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  5. printable reports : Check-list

    Make the checklist report printable/exportable to create a communication report for the reception and the restaurant. It should provide a list of the different rooms with their packages: breakfast and dinner options, along with the number of people in each room. This will give a detailed summary to bill the correct amount per room. It must be printable, as screenshots are not an option when there are many reservations. This report can be used for many products, not just restaurant items.

    All reports should have the option to be printed, because not everyone in a hotel has access to a…

    5 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
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  6. room change | Zimmerumzüge

    It would be good if you didn't have to create room moves as 2 separate reservations but could "link" the reservations. Otherwise, the guests receive double pre- and post-stay mailings, we have to correct the registration forms manually and it also distorts the overnight stay statistics with additional arrival/departure and length of stay.

    Es wäre gut, wenn man Zimmerverschiebungen nicht als 2 separate Reservierungen anlegen müsste, sondern die Reservierungen "verknüpfen" könnte. Ansonsten erhalten die Gäste vor und nach dem Aufenthalt doppelte Mailings, wir müssen die Anmeldeformulare manuell korrigieren und es verfälscht auch die Übernachtungsstatistik durch zusätzliche An-/Abreise und Aufenthaltsdauer.

    3 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  7. Different Email Templates

    At the moment Mews only has a template when you send an invoice that thanks the guest for their stay, however the same are sent as reminder which then often get ignored by debtors.

    The option to create more standard emails, to create for example a different template for reminders of invoices would be a useful tool to improve the management from within Mews.

    46 votes
    on the roadmap  ·  6 comments  ·  Finance management  ·  Admin →
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  8. Add comments to reservation via reservation overview report

    It would be extremely helpful to be able to write comments on reservation directly from the reservation overview report instead of having to click details->administer->properties and THEN be able to write a comment. After all of that, you cannot even just click back, because then you will come to the home screen and not the reservation overview report again. It would save us alot of time, especially us who write comments on almost every single reservation when we go through them for the day to check for extra needs, memberships etc :)

    5 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  9. Choose prices per person when blocks are implemented

    When a block is implemented, we wish to be able to choose prices per person.

    5 votes
    idea to upvote  ·  0 comments  ·  Group management  ·  Admin →
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  10. Create a deposit on an availability block

    We need the possibility to create a deposit on an availability block even if there is no reservation been picked up yet from the block.
    Often groups pay already a deposit but do not know the amount of reservations that need to be picked up, yet that deposit still needs to be posted somewhere.

    2 votes
    idea to upvote  ·  0 comments  ·  Group management  ·  Admin →
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  11. End date on user profile

    When making a user profile it would be nice to have an end of employment date or something similar that allows to account to freeze or pause when an employee is not working at the property anymore. This would be a safeguard for responsible user management. This combined with a reminder in advance for users who have user management configured that a user has to be deleted or his/her access has to be extended soon.

    20 votes
    0 comments  ·  User management  ·  Admin →
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  12. Pop-up alert on reservations

    The option of setting automatic alerts to pop-up during different stages of reservations, such as during check-in, any time you open the reservation, during check-out. The alert text should be customizable, so a user can enter anything there, but also the possibility of adding standard alerts depending on membership level, profile classifications, specific rates, etc.

    8 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  13. Hide Space Number in Invoice for Future Stays

    Finding a method to conceal the "space number" on invoices for future arrivals would be beneficial, particularly when a bill/invoice must be issued before the arrival date. An option to choose "Future Arrival" before emailing guests could prevent the premature disclosure of the assigned space.

    11 votes
    1 comment  ·  Finance management  ·  Admin →
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  14. verfügbarkeitsblöcke anzeigen

    Ich fände es hilfreich, wenn bestehende Verfügbarkeitsblöcke in der Zeitachse mit angezeigt würden. Ich verschaffe mir gerne vor Buchung einen kurzen Überblick in der Zeitachse, was an dem Tag los ist. Wenn man eine Buchung anlegen will, werden die Zimmer aus dem Block als nicht mehr verfügbar angezeigt. Ich sehe, dass einiges verfügbar ist, aber bei Buchung dann nicht mehr. Dann muss ich erst im Verfügbarkeitsblock nachsehen (und auf die Idee kommen, dass es daran liegt), ob dort was hinterlegt ist. Eine andersfarbige Anzeige des Blocks würde sehr helfen.

    4 votes
    idea to upvote  ·  0 comments  ·  Space management  ·  Admin →
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  15. Split payment amount

    Can we please have an option to split a payment ?
    Like you can partially refund a payment. IE guest pays by card 110€ but wants 2 invoices. first invoice room only 100€ and second invoice extras 10€ . guest doesnt want 2 payments on his card. How can you split the payment amount of 110€ into 100€ and 10€ on 2 invoices ?

    77 votes
    5 comments  ·  Finance management  ·  Admin →
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  16. Reports via email

    It would be great to have reports scheduled via email so that we can monitor multiple properties production / res made yesterday / manager flash via pdf quickly on an email instead of running each single report

    1 vote
    idea to upvote  ·  1 comment  ·  Reports and dashboards  ·  Admin →
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  17. House use function - select more rooms

    When blocking rooms with "house-use" function, it would be great to have the function to select more rooms at the same time. Now we have to create single blocks and it takes long time.

    38 votes
    1 comment  ·  Reservation management  ·  Admin →
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  18. Option to include companions on invoices

    Having the option to include Companions on the invoices. This is ideal for when we have multiple guests inside 1x space, and critical for Companies who require the entire guest list to be recorded on their invoices.

    5 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  19. Give the option to remove the Service charge

    It would be great to have the option to deactivate the service charge in additional services. Like a tick box where they could say if a service charge would apply or not.
    This would eliminate that the user charges the service charge by accident, leading to postings in wrong accounting categories, eventually even wrong VATs.
    Now with the new design where the service charge it is on top of all additional products, it is easier to fill in the service charge and forget about the product.

    5 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  20. Three improvements

    1. I would love to be able to lock reservations on the dashboard instead of goin into the full reservation, sometimes we book 15-20 reservations under one person and then when we are done we run the card for deposits and sperate the bills. It would be a great practice to be able to lock them without going back into them.
    2. I would love if the employees name came up next to when a reservation was cancelled right now it just gives you the date and time but adding the employee like you do when it's created could elevatie the discovery…
    1 vote
    idea to upvote  ·  1 comment  ·  User management  ·  Admin →
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