1930 results found
-
Consumption date for POS receipts appearing on the billing window
We would need the consumption date appear in the billing window. This helps us to know which consumptions we have to root to different billings since we have a lot of monthly billings.
1 vote -
Manual added items should follow product timing setting
We would like to suggest an improvement to how products are added manually in Mews.
When a product is configured with timing: "reservation end", this should also apply when the product is added manually under the booking --> "Items".
Currently, manually added products default to the arrival date, which requires manual correction every time.
This would be especially useful for products such as:
- Extra cleaning after pets
- Pickup of additional items (e.g. linen, towels, baby chair, etc.)
These types of products should always be posted at the end of the stay, as the service is performed after departure.
2 votes -
Allow cancellation costs to reflect only the final cancelled stay after reservation amendments
We would like the cancellation cost calculation to reflect only the final version of a reservation at the time it is cancelled, rather than including cancelled nights from previous amendments.
Currently, if a reservation is modified several times before being cancelled, the cancellation cost report includes all cancelled nights associated with the reservation history. This makes the report difficult to interpret and does not reflect how many hotels manage cancellation fees in their daily operations.
We would like to have one of the following options:
A setting to calculate cancellation costs based only on the final reservation before cancellation.
Alternatively,…1 vote -
Timeline: Introducing Colour-Coding for Key Booking Insights
Dear MEWS Team,
I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.
While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.
Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.
Here are some examples of what colour-coding could highlight:
• Payment Status (e.g., prepaid, pending, partially paid, failed)
• Booking Source…5 votes -
Labelling of guests
It would be great if we could label the bookings individually and make sure that this is everywhere visible.
Example: Speakers from the seminar
We make do with the top management classification in the guest profile, but even this is not obvious everywhere.
I expect to see this information in the booking overview of a group, for example, without having to expand the reservation. And it must be visible in the timeline.
In addition, this is a classification that does not belong to the guest profile, but to the individual room reservation. After all, the speaker could arrive later as…21 votes -
Associate Profile Being Copied When Moving Items Within the Same Customer Billing
By default, Mews only moves the line items, but does not transfer the associated profile when items are moved within the same customer. We need to have the associated profile be copied to the new bill when moving the items
2 votes -
Weekly bookable service
A weekly bookable service for long term rentals who do service by the week but not by month.
1 vote -
Edit the maximum number of rooms bookable on the property's own booking engine to the value the property wants
Edit the maximum number of rooms a guest can book at one time on the property's own booking engine to match the property's preference
1 vote -
Report reservation
Hello,
I would like to submit a feature request regarding reporting for availability blocks / group reservations in the Reservation Report.
Previously, I used the old Reservation Report to isolate a specific group by its Group Name and then generate a report with the number of nights and the total amount. This was very useful after a group had already departed.
Now that the old Reservation Report is no longer available, I cannot do this properly in the new Reservation Report.
The current alternatives are not reliable enough for this use case:
Filtering by Company is not sufficient, because it…1 vote -
Atomize RMS: Adjust weights in price recommendation algorithm for small hotels
Currently it seems like the algorithm to recommend/decide price changes dominantly triggers for dates where a change in occupancy is detected.
Market shifts and pricing changes in the compset are less often reflected in pricing decisions, it seems. This can easily lead to pricing oneself out of the market.
Maybe this is a problem that small hotels are more seeing because a nominally small change in occupancy (eg. 3-4 rooms being booked for a date) are relatively large changes in occupancy (like 10-20% maybe), which probably is a strong signal for atomize to raise prices, but when at the same…2 votes -
Non- Yieldable Rates
Need a configuration option on rate plans to allow them to ignore house level restrictions, like how a corporate LRA rate needs to operate.
1 vote -
Guest communication for multi- room bookings
We are an unstaffed property, so any gap in guest communication is a real concern.
Lately we noticed issues around multi-room bookings and messages that are sent out along.
In the setup as is, Mews sends a single confirmation for the group rather than one per reservation — which is why the guest only sees confirmation details for one of the rooms, so they cannot manage to check in without assistance.Suggestion: Review the setup of mail templates in "Guest Experience", making sure that every single booking receives all the details neccesary for check-in, even if they are part of…
1 vote -
farbliche kennung
Sehr geehrtes Mews-Team,
wir arbeiten sehr gerne mit Mews, vermissen jedoch im stressigen Rezeptionsalltag eine wichtige visuelle Hilfestellung, die wir aus unserem vorherigen System (HS3) kannten: die farbliche Gestaltung der Reservierungen nach ihrem Zahlungsstatus.
In HS3 waren die Buchungen auf dem Zimmerplan nicht nur nach dem Check-in-Status unterteilt, sondern zeigten auch direkt die Abrechnungs-Situation an. Auf einen Blick war sofort ersichtlich:
Gast ausgecheckt / erfolgreich bezahlt
Gast eingecheckt / ausstehende Zahlung
Gast ausgecheckt / Rechnung noch offen (wichtiger Warnhinweis!)
In Mews müssen wir aktuell jede Reservierung einzeln öffnen und das Billing kontrollieren. Besonders bei großen Abreisewellen kostet das viel Zeit…
1 vote -
Guest classifications in Product Checklist
We would like to add the feature where the classification of a guest is also visible in the product checklist. When we have a VIP or Important guest, and they come for breakfast, we want to see this directly in the checklist. This way we can give them a different treatment than other guests.
1 vote -
Trial Balance Improvement
To add additional column that shows Accounting Category, Accounting Category Code, Cost Center Code, and External Code as it is visible in Activity Ledger Report.
3 votes -
invoice reference
If a company requests a specic reference on an invoice, for exampl: "Märkning: EFD2026". Easiest is to type it in under purchase order number so we do not forget when creating the invoice. Instead of unique identifier which can only be used when the bill is beting closed.
But it would be great if we could type in different purchase order numbers for different reservations and it will be displayed on the bill even if it is one total bill for several reservations.3 votes -
color blind
To make it more accessible for people with color blindness, I would like to suggest a design improvement for the Housekeeping Status on the Mews timeline.
The green (Inspected) dot and the blue (clean) dot are difficult to differentiate. Thank you!1 vote -
Improve visibility of special request information from OTAs
I would like OTA-delivered Special Requests (stored in the reservation Properties tab) to be visible in reservation reports and in the Arrivals preview, so staff don’t miss guest-specific details. This is counter intuitive to the highly personalized service we strive for.
2 votes -
shared reservation
It would be nice to have the share reservation option.
It means that, if we have 2 reservations in 2 different spaces - in case the hotel has big suites or villas and the guest request to upgrade the orginal room to one of the biggest and eventually share the same one, it would be nice to combine this two reservations in one space in order to free the others which will remain empty with the possibility to resell it1 vote -
Confirmation package without listing all products included
I would like a confirmation for packages without mentioning all products from the reservation. These products are set as “Bill as package” anyway and are not shown separately on the guest's bill either. Just mentioning the rate name and total amount on the confirmation would be sufficient. Perhaps with the extension of the textual content of the package.
44 votes
- Don't see your idea?