1850 results found
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undo split
We should be able to undo a split of a reservation. Guests change their minds many times!
30 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Splitting reservations should not increase pick up
When splitting a booking, it creates a new booking, and pick ups in any RMS. Please don't consider a booking as a new received booking, as it false pick up and data.
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Lowest Rate
One should be able to insert in the configuration the lowest rate to be typed when updating rates (BAR) so that no typing error can be made (for instance 9 instead of 99).
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Monthly timeline needs to display ALL bookings
the monthly timeline is already a lot better to deal with long-stay enquiries, however, we have just oversold our property due to the fact that a short stay was not showing up on the monthly time line. we thought we had the full three months available when we didn't.
this is of course not acceptable meaning we are not able to use the monthly view.
may i suggest perhaps a weekly view? or just make the fields smaller (half or quarter their current width).8 votesThis functionality has been released in a limited scope (only bookings longer than 30 days are displayed). We are moving it to the backlog and will get back to it later.
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Configure products to be used for multiple categories
When creating products you can only select one category. Which means when creating routing rules. You have to create a product for each ratecode each time. Which will create an unnecessary long product list. Please create a drop down menu where you give the option to select multiple categories.
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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paragraph space in between the lines in rate description
Add additional lines in between paragraphs in the rate description, at the moment it is not supported within the placeholders htmls.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Availability Blocks - Master & Sub-blocks
Being able to create Master and sub-blocks within availability blocks. Scenario: Conference blocks - representatives from different companies/company entities attending which need to be billed separately.
14 votesHello Mewsers,
Thank you for sharing your feedback with us. We are happy to inform you that we are currently beta testing this new functionality, themed "multi-group blocks".
Multi-group blocks
Multi-group blocks will enable you to create multiple groups with up to 750 reservations each in a single block. This means that you will no longer have to create multiple blocks for large groups which is typically of blocks created for up 1 year for travel agency contracts. They can now all be automatically linked to a single block, effectively giving you 2 types of blocks 1) Single group blocks and 2) multi-group blocks.
Multi-group blocks are a prerequisite to activating rolling release dates, as they prepare your property for handling large groups. You can learn more about the features that will be made available to beta testers in the recording linked below:
https://www.loom.com/share/1cd6019dd6314b428833094a8bdb9d19?sid=e7e27658-baba-423f-b3dc-6c63a705a670
If you would like to beta…
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Individual Rounding
There should be a possibilty to round up rates as customors wish. As per example here in Switzerland the smallest coin is CHF 0.05. Some prices, e.g. set up with a percentage off the base rate, are shown as CHF 181.07
65 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add a comment on an open invoice for colleagues
It would be nice if you could write a comment for the team on open invoices in the settlement window, or if you could "lock" the invoice for other colleagues to edit.
This can be very helpful, for example, if you Have to consult with the customer regarding the invoice and want to mark this so that someone else does not write to the customer again.
5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Different accounting category for the same type of transaction with different currencies.
We need to differentiate the accounting category of the same type of transaction with different currencies. For example: Cash payment in CZK could have different accounting category than Cash payment in EUR.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Change room status Stayover (clean) automatically to dirty overnight
Housekeepers change dirty stayover rooms to clean after a stayovercleaning. The room status does not change automatically overnight. As the guest is the day after also a stay over and needs cleaning aswell.
12 votesHello Mewsers,
Thank you for your feedback.
The housekeeping system in Mews is currently based off cleaned rooms being inspected by a supervisor including for overnight stays. When rooms are inspected, they are then turned dirty overnight.
Would you be able to share some examples of why rooms would not be inspected by a supervisor or manager for overnight stays?
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Method to create custom space types
Hi, there is limited "space type" to choose from, and not always describing the product.
Could you add a option to make new "Space type" yourself, or at least add more options like cabin and lodge so it easier to keep types appart50 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Changing rates for all room categories at once
We should be able to modify rates for multiple room categories at once. When we modify rates for a given period we should be able to select the period and then enter the rate for each category of rooms instead of having to click - re-enter the dates and then the rate.
It takes 3 times to amount it should take to have a more dynamic rate strategy!14 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Bed Configuration Status
Currently we have several rooms with King beds that can be split into a Twin configuration. When the Housekeeping team "Clean" the room , it would be great to have an additional status option which they can choose to identify the current bed configuration - i.e. has the room been cleaned and reset to a "King" configuration or a "Twin" configuration. This would help greatly for Reservations staff when allocating rooms, as well as give clear guidance to Front Desk staff for walk-ins.
48 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Based on this request, we would like up-voters to consider the option to view space features in both the housekeeping app and the Mews mobile app in order to solve for the request.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Availability Blocks pick up pattern
When I enter a block pattern (example: 4-7-5-5-3) the system makes me pick the rooms up as if I have 4 rooms staying for one night, then 7 rooms staying for one night, then 5 rooms staying for 2 nights etc. instead of staggered arrivals with different lengths of stay like blocks typically are. Can that be changed?
2 votesHello from the Mews product team,
Thank you for your suggestion. Availability blocks in Mews allow for availability to be adjusted per space category per day as you have described above. When availability is adjusted, a set number of spaces are removed from public availability per day.
It is possible to support staggered arrival dates within an availability block, however the arrival dates are limited within the contractual constraints agreed upon i.e the number of spaces made available per day.
Based on your example above, it appears that you are referring to run of house reservations. Is that the case?
I would be very happy to organise a call with you to discuss your use case further. If you would be interested in sharing more via back with us via a call please let us know by responding to this email.
Kind regards,
Aldair
Product Manager, Mews
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Negative bills should automatically post as a credit note
If the total of a bill is a negative number it should automatically be raised as a credit note instead of an invoice. We should not have to manually select that it is a credit note.
3 votesGreetings from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Guest Credit limits
Guest Credit Limit report to mitigate the risk of potential for bad debt write offs in the event of a client dispute and of being unable to recover monies owing, resulting in bad debt write-offs. Allows for a a daily review and follow up with guests when balance above hotel's limit. Ensure no guest ledger folios with cash status and debit balance outstanding.
12 votesGreetings from the Mews product team! Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Usernames to be fully controlled by Admin
Admin to have own the rights to be able to change employees usernames, currently all employees can change their usernames themselves
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Last sell rooms
Currently you can set "reservation assignment strategy" to manage how rooms are allocated to reservations (e.g. top down, bottom up etc.). This works well, except there are a couple of rooms that we would like to allocate as "last sell". i.e. all other rooms get allocated automatically according to the reservation assignment strategy, with the exception of certain room numbers, which would get allocated last if the hotel was to be fully occupied.
46 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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moving bookings to a different group
it doesn't seem possible to move individual reservations from one group to another.
for example if you have a recurring (annual) group and have by mistake added a booking to the previous year, you are not able to move just one reservation to the current year.
merging groups is not an option, in this case.6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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