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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2240 results found

  1. Minibar - Autoassign responsible department when posting POS in Mews app

    When Housekeeping posting minibar-products from Mews app it should be able to choose a default on responsible department so they don't have to fill it out every time

    2 votes
    idea to upvote  ·  1 comment  ·  Housekeeping  ·  Admin →
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  2. Create reservations from dashboard

    Be able to create bookings from dashboard and extending or shortening the stay of a booking.

    15 votes
    0 comments  ·  Reservation management  ·  Admin →
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  3. Option to disable create reservation from timeline feature

    It would be great if the feature for creating reservations directly in the timeline could be made optional and turned on or off in the settings. While this feature has been well received from many of our staff, it is often triggered unintentionally when navigating through the timeline. The possibility to turn it on or off would help our staff by allowing them to customize the handling of the timeline to their preferences.

    2 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
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  4. No post

    Can we please create a feature to block room charges for so no one can add any unnecessary charges to rooms

    Right now, we are only commenting on bookings that should be on a no post basis, but of course there is human error at one point or another and it is sometimes easy to miss the comment especially when there are multiple information on the booking, and we end up not getting paid for these services sometimes

    15 votes
    0 comments  ·  Revenue management  ·  Admin →
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  5. Space upgrade report

    Create a report that shows space upgrades purchased through Online Check in

    3 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
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  6. Show group total price for (optional) reservation groups

    Currently, the 'manage reservation' screen for groups does not show a summary of the total cost for the group, but only shows the total of each individual reservation.

    With optional reservations, there is no bill added to the 'billing' tab yet, so there is no (easy) way to verify how much the total cost is for the group reservation. This causes difficulties especially when sending out quotes to the guest.

    2 votes
    idea to upvote  ·  1 comment  ·  Group management  ·  Admin →
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  7. Breakfast list to be printed with room number only

    Hi Mews

    We wish to send the breakfast list to our supplier along with the next day's breakfast orders. The product checklist is very useful, but we’d like to know if it’s possible to remove the guest names and display only the room numbers instead.

    Additionally, is there a way to automate this process by scheduling the list to be exported and sent out?

    Warm regards

    Thank you!

    5 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
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  8. Own revenue management system

    6 votes
    idea to upvote  ·  0 comments  ·  Revenue management  ·  Admin →
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  9. Gästeprofilnotizen im Mews-App für Housekeeping anzeigen

    Zurzeit sind nur Reservationsnotizen im Mews-App ersichtlich. Dabei fehlen aber die Notizen vom Gast (z.B. wünscht zwei Kissen). Ist es möglich, dass die Gästenotizen mit der Rubrik "Housekeeping" auch auf der Mews-App hinterlegt sind? Somit muss die Rezeption die Notizen nicht jedesmal kopieren.

    9 votes
    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  10. Eingabe und Anzeige von Gruppenblöcken / Gruppenreservierungen

    Es wäre sinnvoll und einfacher, wenn man direkt vom Reservierungsbutton aus auch eine Gruppenreservierung / einen Gruppenblock anlegen kann. Der Umweg über den "Verfügbarkeits Blöcke" Bericvht ist sehr umständlich. Auch sollte man den Gruppenblick in der Verfügbarkeitsübersicht sehen können. Zusätzlich sollten Reservierungen die zu einer Gruppen gehören einfach erkennbar sein in der Zeitachse bzw bei den Anreisen, also ohne, dass man in jede Buchung klicken muss und schauen muss, ob diese zu einer Gruppe gehört. Eine Filterung der Anreisen nach Gruppe wäre ebenfalls sinnvoll.

    2 votes
    idea to upvote  ·  1 comment  ·  Group management  ·  Admin →
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  11. Add guest name to task list...

    ...and department, so we do not have to click for the necessary information

    19 votes
    0 comments  ·  Reservation management  ·  Admin →
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  12. Interne Buchungseingabe trotz Restriktion

    Sobald eine Restriktion gesetzt ist, kann man auch als Mitarbeiter keine Buchung mehr eingeben. Eine Funktion, die dieses möglich macht, wäre praktisch. Denn manchmal soll nur für extern gesperrt werden, aber intern können Zimmer vergeben werden (zum Beispiel bei exklusiven Veranstaltungen). Jetzt muss man immer die Restriktion löschen, ganz schnell die Buchung einpflegen und dann wieder schnell die Restriktion eingeben damit online nicht gebucht wird. Das ist mühsam und eindeutig ein Mehraufwand.

    7 votes
    idea to upvote  ·  2 comments  ·  User management  ·  Admin →
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  13. Only show available rates when making a new reservation

    To keep the rate query clean it would be great if ratecode that are closed or restricted are not visible in the rate query.

    25 votes
    0 comments  ·  Reservation management  ·  Admin →
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  14. Dispay daily rate on the calendar

    Displaying the rate (Best rate of the day) on the calendar would save time on two levels:
    1- When making a reservation, it would be possible to inform the customer at a glance about the availability of a room and to communicate the rate of the room.

    2- displaying the rates on the calendar would help to check the correct configuration of the rates and to make changes/adjustments if necessary.

    7 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
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  15. Gäste mit Kostenübernahme-Erklärung von Ihrer Firma sollten am Terminal ohne weitere Zahlungsaufforderung einchecken können,

    Gäste mit Kostenübernahme-Erklärung von Ihrer Firma sollten am Terminal ohne weitere Zahlungsaufforderung einchecken können

    4 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  16. Automatically assign a task when a product is added

    Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.

    8 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
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  17. Billing

    Good afternoon team mews
    In the bill when you click on either go to preview or invoice gives us the option to create the invoice or preview the invoice from there to print it gives us 4 options of how we want to print the bill.
    Is there a way to add a new template where the consumption per cheche are the totals as something informative?

    Currently the mews invoice when creating it gives us the total of all the consumption of all checks and on many occasions the guest asks to know how much was consumed in each check…

    24 votes
    0 comments  ·  Finance management  ·  Admin →
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  18. Multiple occupancy for a duration of stay.

    Multiple occupancy for a duration of stay.
    Expample: a Guest is staying for 5 nights. The first 3 nights is single occupancy and the last 2 nights are double occupancy. This should then have multiple rates *depending on the Hotel

    49 votes
    2 comments  ·  Reservation management  ·  Admin →
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  19. Zahlung auch in Firmenkartei

    Wenn ein Geschäftsreisender seine Firmenadresse auf der Rechnung benötigt, dann muss erst die Zahlung über seine Kartei am Terminal erfolgen und dann können wir erst die Firma in der Rechnung hinterlegen. Es wäre besser, wenn auch über die Firmenkartei Zahungen über das Terminal getätigt werden könnten.

    6 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  20. Type and tab instead of clicking from calender to change date in report filters

    It would speed up the selection of dates in the filters if one could just type then press tab key. Ideally it would auto populate the current year. Also, some date selections do not adjust the end date based on the selected start date so it takes quite a lot of clicks to, say, get the view of your OCC for next week. Same for changing rates for date ranges etc.

    2 votes
    idea to upvote  ·  1 comment  ·  Reports and dashboards  ·  Admin →
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