1930 results found
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BELGIUM PEPPOL + PDF INVOICE
Via Peppol mogen alleen XML-bestanden worden verstuurd. Om toch een PDF mee te sturen, moet deze geëmbed worden in de XML (gecodeerd), zodat er technisch nog steeds slechts één XML-bestand wordt verzonden.
Helaas is het niet verplicht om een pdf mee te sturen via Peppol. Daarom vraag ik of het mogelijk is om toch telkens de PDF te embedden in de XML?
Zonder pdf is het voor onze klant moeilijk om facturen te lezen, te controleren en te boeken.
2 votes -
Notifications panel improvements
Hi Mews team,
I would like to suggest an improvement for the Notifications panel in Mews Operations.
We use notifications every day during our night shifts to check all reservations created during the day. The current notification panel becomes very difficult to work with when there are many notifications (for example, 99+).
At the moment:
- Notifications can only be viewed in a small pop-up window.
- The window cannot be resized or opened in a separate tab/page.
- There are no filtering options (e.g. by date or notification type).
- When I open a notification, the panel closes automatically and I have to…
1 vote -
Validate Child Room Continuous Room Availability Before Confirming Bookings
When a booking is made on a space type that shares units across multiple parent spaces (e.g., room type "Deluxe Room" spread across Villa A, Villa B, Villa C), Mews should validate whether the full duration of the stay can be accommodated in a single unit — not just whether the stay can be distributed across units within the same space type.
Current behaviour: Mews confirms availability if the stay can be "Tetris-fitted" across multiple units within the same space type, even if that requires a mid-stay room move. This can occur when some units are blocked or privatized for…
2 votes -
Reservation overview
In Reservation overview if you want to look another date, you must click DATE, then SEE REPORT.
Just adding 2 ARROW´S BUTONS would be such a good improvment to navigate forward or backwards. Faster search, less clicks, no choosing dates. Simple
--> Tomorrow Overview
<-- Yesterday Overview1 vote -
invoice notification email
The possibility to have a notification when an invoice sent automatically has failed or resulted in Dropped/Bounce. This would allow to be able to track if the invoices are correctly received by the guests/companies.
1 vote -
Breakfast List
Hi,
As my breakfast team is not using Mews, my reception team has to print a breakfast list for them every morning.
At the moment, we are using the “Guests in House” report, but it only includes the bookable breakfasts and not the additional breakfasts. Therefore, the report is incomplete.
My other idea was simply to use the Product Checklist and print it with Ctrl+P. However, not all rooms are visible in the printed version. The list displayed in Mews is almost twice as long as the one being printed, as the print version generally cuts off after the 4th…
2 votes -
Time -Line DATE is in a confusing alignment
View of the time line to be improved. The date row shows the date in the left of the cell which and it is above the previous night reservation column. This confuses the the viewer. the date should be either in the middle of the cell or to right of the cell.
1 vote -
Add an "Early Arrival" / "Arrived" Guest Status
Currently, guests can only be marked as Checked In once their room is ready. There is no way to indicate that a guest has already arrived at the hotel and is waiting for their room.
It would be useful to add an "Arrived" or "Early Arrival" status that can be selected before check-in. This would give front desk teams a clear overview of which guests are already on property, help prioritize room readiness, improve communication between departments, and provide more accurate arrival data without affecting the check-in process.
1 vote -
Keep room lock when arrival or departure date or time is changed
Description
When adjusting a reservation’s arrival or departure date or time, the existing room lock is currently removed. This creates a risk that the lock is forgotten and the room is unintentionally reassigned, which leads to operational issues for the front desk and reservations teams.Feature request
Please ensure that when arrival or departure dates or times are changed, the existing room lock on the space is retained automatically. This would remove the need for staff to manually remember to reapply the lock and reduce errors in daily operations.Why this matters
• Prevents accidental room changes
• Reduces manual…5 votes -
Feature Request: Flexible Legionella & Vacant Dirty Scheduling to every 3 days
After 3 days of vacant dirty, rooms get really dusty, develop a bad odor, spider webs created all over and white bed sheets get stained with dust and dirt particles from the ventilation. Operation wise, this is not conducive nor does it portray the kind of hospitality service we envisage. That being said, I ask that you make the legionella settings more flexible so we can set the number of days as we want and that we set MEWS to put rooms on dirty every 3 days, rather than 7 days. More also, the current legionella settings can be maintained…
1 vote -
Get notified when a guest cancels a reservation
Would like to recieve an email or task or notification (or a choice of notification) when a guest cancels their accommodation booking.
This is so we can reach out and confirm as well as ask why(for tracking purposes) as well as refund their deposit, rather that the guest having to reach out to us first (for guest experience)1 vote -
Verstuur hotel melding bij annulering
Graag weer een e-mail of melding laten versturen aan gebruikers/hotelreceptie wanneer een reservering geannuleerd is. Gasten kunnen nu zelf reserveringen annuleren, maar we krijgen er geen melding van. Waardoor extra geboekte zaken (zoals tafelreservering, massages etc.) niet bekend zijn dat deze ook geannuleerd moeten worden. Dank!
1 vote -
Cancel bookable service together with room reservation
Besides the stay service we work with parking and bicycles. For example if the guests books a room including car park, the parking spot will be added as a "parking" service and gets assigned a unique reservation number.
The problem that occurs now is that the room and parking are not linked together; meaning that when the room gets cancelled or amended, the parking spot will stay as it is and will need to be cancelled or amended manually.
We are looking for a way to link the two types of spaces together.
17 votes -
When reissuing bills with rebate items, the Segment for Deposit is no longer Seperated
When the bill is closed with a deposit, it clearly states on the bill that there is a deposit in a separate segment of the bill.
However, the problem is when the bill gets reissued. The deposit item is no longer in seperate segment.As it is now registered as an "additional" expense item, it now gets only put under the top part of the bill under the stay package.
The clearer way would be to keep it in a separate segment (Similar to how we bring back payments on original bills)
4 votes -
Spanish DNI not recognized in online check-in
online check-in is not recognizing Spanish DNIs as Spanish documents: the "Country of issue" field stays blank, causing the support number to be wrongly loaded into the "Document number" field.
Workaround required for every check-in: manually select Spain as country of issue, delete the wrong number from the document field, then manually enter both the support number and DNI number in their correct fields.1 vote -
Timeline improvements: colors, OTA icons, guest count & payment status
Hello everyone,
We would like to suggest a few improvements to the timeline in Mews that could significantly enhance usability:
Better color customization
The current grey shades are very similar and hard to distinguish. More contrast or customizable colors would improve readability.OTA/source icons on reservations
Adding icons (Booking.com, Expedia, Direct, etc.) would make it much easier to instantly identify the booking source.Guest count visible on timeline
Showing the number of guests directly on each reservation would greatly help with quick planning and overview.Payment status indicator
An icon to show whether a reservation is paid or still pending…3 votes -
Standard reason codes when re-issue bill/invoice
When a user re-issues a bill or invoice, a reason code is requested. It could be useful to have a list of standard reason codes (wrong payment, wrong price, wrong profile etc) and that the reason codes were accessible through the API. Then it can be used to pinpoint the reason for a re-issue. From that we can pinpoint training, information or setup to make sure we avoid too many credits.
2 votes -
Action log details
here is a recommendation for your team, maybe we need to add and the ACTION LOG who made keys, or how many keys were made, and change the language from "confirmed" to "checked in" on the action log, you can share that with your team, we can not see who makes keys and when or what times, and having to read the whole lines of words to see the room was confirmed would be much easier if it says checked in.
1 vote -
Allow properties to define a daily cut-off time for same-day reservations
Allow properties to define a daily cut-off time for same-day reservations
Many properties using Mews do not operate a 24/7 reception. Our guesthouse, for example, accepts check-ins only until 10:00 PM, yet Mews continues to allow guests to make same-day reservations until midnight.
At the moment, the only automated solution is to use Zapier with webhooks. Zapier is an excellent product, and I understand why Mews offers this integration. However, many properties only need this one simple function. It is difficult to justify purchasing an additional automation platform—sometimes together with a higher Mews subscription—just to stop same-day bookings after a…
1 vote -
Consumption date for POS receipts appearing on the billing window
We would need the consumption date appear in the billing window. This helps us to know which consumptions we have to root to different billings since we have a lot of monthly billings.
1 vote
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