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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2190 results found

  1. A tick box on space types when setting los restrictions, at the minute you have to do every date individually, along with every space, so if you have 17 space types, and want a los on Saturday nights, you have to set the restriction 17 times for 1 day, 884 restrictions just for Saturdays, would be much easier if you could select the space via a tick box, at the minute if you do a generic restriction, you cant undo just one space.
    This could also be applied to rate codes.

    17 votes

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  2. It would be really great if we could quickly add notes to a booking from the timeline, in the side panel that opens when you click on a reservation.

    Now, to add a note you have to click once to view the details, once on Manage, then in Properties and scroll down to add notes.

    30 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. We need a quick option to consolidate items in billing and rename them.

    So f.eks. we sell our guest a soup and a panini through our trivec system, but when we send the bill we have companies that wants those two items to be consolidated into one item and renamed “hot meal"

    4 votes

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  4. Sort the manager report properly:
    Accomodation
    F&B
    Other
    Etc

    At the moment calculations have to be made by hand and the total revenue of each department is not shown in one view.

    8 votes

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  5. IDeas Integration on group blocks - Mews currently doesn't connect to Ideas to share group block updates to adjust revenue strategies

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Reservation screen has multiple tabs - billing, payments, dashboard, profile. It takes a lot of steps to find all information and it doesn't sit in one place. Simplify getting around the reservation with all the details.

    18 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Melzer Kassen integration missing

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  8. Be able to programme an export for an interval of 10 days.
    We analyse the management report by 10-day periods: from 1 to 10 - from 11 to 20 - from 21 to the last day of the month.
    It would be useful to be able to programme an export that includes these 3 intervals + the total for the month.

    4 votes

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  9. Can we please add an interval period for the current 6 month period? Jan-Jun and Jul-Dec being the specified period

    4 votes

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  10. When you book online, you see the rooms that are available at the top of the page and don't see unavailable rooms until you scroll down the page. But when we book over the phone, the room categories stay in their default order and just show that the room cannot be booked. It would make things a lot easier if the categories were sorted by availability first and then by their default sort.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  11. We use the restrictions a lot at our property. We need a way to see restrictions in relation to the availability and occupancy. I'd like to see restrictions added to the calendar view of the avail and occ reports.

    1 vote

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  12. Beyond the availability of filters, or as incremental filter functionality, users should be enabled to remove data columns from report when the data in the column is irrelevant to the property or the user. My hotel doesn't track data by bed but this information takes up space in a report for columns with zeros. When I deselect filter options, the column still shows in the report with zeros. Like standard Excel spreadsheets, it should be possible to drop/drag columns within the report and remove columns so print attempts don't generate unusable reports. The Reservation report, for example, has so many…

    1 vote

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  13. I would like it if Mews could reassign reservations to a different space if it could open up another reservation. I have a couple of niche uses for this at my property but can think of a few ways other properties may use it too.

    My property has 22 rooms with 22 space categories because our guests like to book their favorite room and we want to cater to that. I have a few rooms that would work really well as desk space because they are big and I can lock the bedroom doors to prevent their use if it…

    1 vote

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  14. The onboarding manager should stick with the project for 6month to a year and not 5 days after going live. We are a new hotel and did not have reservation prior to going live. now that we are live several questions arise and there is no direct number to contact. I have read the help articles but still do not get a clear answer from them. I have submitted the question through contact us and still have not gotten answers. If there is a number to call direct when it is an urgent need that would be more helpful.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  15. At the moment, when a rebated item is rebated again (a double rebate) it changes accounting category to the predefined accounting category in accounting configuration. It would be good if it kept the accounting category set for rebates of that product/night

    12 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. It should be possible to use the search field to find all Availability Blocks by Name, regardless of status or pick-ups

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  17. I like that bonus points are added to the accounting ledger. But I would very much like it to be updated so that these come chronologically by date. There will be a lot of scrolling to find the way when something is written there, you have not paid off because it is no longer shown on the guest's bill directly.

    1 vote

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  18. De reserveringsbevestigingen voor groepen, meer dan 5 kamers, zijn er onoverzichtelijk. Hiervoor wordt een PDF-bestand toegevoegd, maar dat is nog ingewikkelder voor de gasten om te lezen en begrijpen. Kunnen hier aanpassingen in gedaan worden?

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  19. Option to directly add the CC in the process of making a new reservation. Otherwise you need to go to the profile and add it there. It cost extra steps / clicks and also the change to forget to add the CC.

    It shout also be linked to the rate you choose -> non refundable, always ask for a CC.

    5 votes

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  20. If we issue a "rebate" the naming of the document should be credit memo / credit invoice - not invoice.
    Then no need for specify at each item line that it is a rebate..

    9 votes

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