1930 results found
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new day
If a guest checks in after 00:00, even 00:01, space status does not count that night as night 1. This causes errors on when the room is cleaned. It may be an idea to push this back to 03:00 to prevent errors.
2 votes -
Automate Notes in Reservations
Implement a feature to automatically generate a note in a reservation when a specific rate code or company is booked. Currently, notes need to be entered manually. An automated note would be useful for including specific instructions about payment, allocation, and any other important information for the front office. This enhancement would ensure consistency and efficiency in handling reservations.
14 votes -
1 vote
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Visualise rate derivation from rates list
In the list of rates, we see
Name, Base rate, Type (private or public), Short name, External name, Enabled, Default.
It would be nice to have at least one extra column, to visualise the adjustment (absolute or relative) from the base rate. When there's a lot of rates to setup and check it can be time consuming to do those 3 clicks (rate, pricing, adjustment).16 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Suggestion for Time Allocation in Space Category Settings
In housekeeping operations, efficiency and planning are key. Currently, housekeepers rely on a “fixed” amount of time per space, depending on the category, features, and other variables. To streamline this process, it would be highly beneficial to introduce a dedicated field within the Space Category settings for allocating the average time required to clean each space type.
Example Time Allocations:
Standard Room: 20 minutes
Junior Suite: 45 minutes
Shared Dormitory with 6 Beds: 1 hourBenefits of This Feature:
Enhanced Planning: Housekeeping managers can better allocate staff and resources, ensuring optimal coverage during busy periods and more balanced workloads.
Performance…4 votes -
Let the base rate be a real base rate for other rates instead of individual rates for each room
In the basic rate, the price adjustment for additional occupancy or negative occupancy should be individually adjustable for each room. The invoices become increasingly distorted the greater the price difference between the rooms.
The children's prices should either be adjustable as a percentage or also be adjustable per room, as the distortions here are also very strong.1 vote -
Company Classification & Icon
Is it possible to create a company classification- as is already existing in the guest classification - so as to show which company profile is linked to a voucher ? It would enable the reservation agent to view which profile to link for the corporate rate code to appear when creating a reservation for a corporate guest. It would also enable to distinct company profiles with a corporate agreement in the company search profile.
26 votes -
It would be helpful to see in a snapshot the rates of each room along with its restrictions and be able to modify easily those MLOS and rat
It woudl be very helpful if we could visualize the calendar of availability along with the rates published and be able to see the MLOS restrictions and be able to modify these individually with 1 click.
1 vote -
Out of Order- Zeit ändern
Der Support bat uns, hier zu notieren, dass wir gerne die Voreinstellung der Uhrzeit für die "out of order" Einstellung ändern möchten. Aktuell steht diese auf 12 Uhr und muss in jeder einzelnen Sperrung auf die gewünschte Uhrzeit geändert werden. Da das Housekeeping über die App die Anreisebuchungen aber nicht sehen kann bis "out of order" gelöscht oder durch die Uhrzeit aufgehoben wird, möchten wir die Uhrzeit generell auf 8 Uhr setzen. Wäre also toll, wenn es die Einstellung gibt und jeder diese selbst bedienen kann.
1 vote -
turn off "Optional" and "Inquired"
be able to turn off "Optional" and "Inquired" status for reservations. Have it be optional for a property and let the property control whether they want front desk agents to be able to access these statuses. Our property does not. It causes confusion.
2 votes -
Multiple payment policies for one rate group, configurable by advance date
Where properties receive a high volume of same day bookings, which they review and then either take manual payment or cancel, there should be an option to configure payment policies on rate groups by advance date. This solution would help to reduce the amount of refunds properties need to perform for these particular bookings. This is currently only possible in Mews by creating a combination of multiple policies, rates/rate groups and restrictions.
Ideal use case below where property only requires one rate and one policy
Any reservation made prior to the day of arrival - an automatic payment schedule is…
2 votes -
Adding an information field for product bookings in the Mews booking engine
For example: Adding a time for breakfastreservation. Or if you use a product for dinner table reservation to give the option to inform about time, date and number of people
1 vote -
Additional/customizable origin options.
Additional/customizable origin options.
When a reservation is created we have limited options to choose as the origin of the booking. We would like to have the option to customize these options ourselves to have a better overview of where the bookings come from.
18 votesHello,
Thank you for sharing your feedback with us.
Would you be able to share the origins that you feel are missing so that we can provide a better service for you and your teams?
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Restriction Edit always back to today while editing
While Editing Restrictions in calender mode or in List mode the view goes after saving always back to today and not to the preselected date period.
2 votes -
Ability to add an extra bed adjustment per space category and specific dates
It would be useful if we could set a different price for the extra bed adjustment based on the room category (without having to create different rates for it). Additionally, we would like to be able to set different prices depending on the time of the year (example: extra bed in low season can be cheaper than extra bed in high season).
1 vote -
Make internal notes more visible
If there is a note on a guest profile in ‘internal’ it would be great if when the profile was opened it alerted the operator.
It wouldn’t matter is it was automatic or if we had to select ‘alert’
EG – guest is a coeliac, rooms to avoid, comp fizz on next stay, guest likes a bath, dogs name. It can contain, positive, negative and important info that can be transferred onto next booking15 votes -
Merge bookings
Guests occasionally have a reservation under one booking, followed by another reservation under a different booking number (e.g if they've decided to add another night or have been staying for work and adding another day as a personal expense). Under the current system they need to check out and get their cards recut which isn't a great customer experience, we need to manually allocate the same room for both stays, inform Housekeeping not to clear the room and if they haven't paid in advance, we need to pay extra attention to their billing as it's split over multiple bookings.
In…66 votes -
Notifications About Missed Check-ins
For Mews to alert Users with Push Notifications and banners about Missed Check-ins - especially if certain logical/successive actions are taken on a specific arrival directly but the user never clicked on the C/I button.
1 vote -
Optimize Space Allocation Improvement: Additional Filters
Hotels should be able to optimize space allocation by specific conditions or filters:
-Check Out (make Hskp processes more efficient)
-Group or family reservations
-Floor/Bldg
-Space Features/Preferences
-By Length of Stay and floor selection1 vote -
No able to add extras by tablet during check in
Once the registration card has been completed on the tablet during check-in, it is not possible to add additional products. The message ‘Refresh to see our offers’ is displayed and it is not possible to proceed.
0 votes
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