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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1930 results found

  1. Allow for multiple versions of the same parent space/room linked with different combinations of child rooms.

    For example, create Villa 1 with (101 as the parent) and 102, 103 and 104 as the children, but we also want to create Villa 1 connector (with 101 as the parent and only 102 as the connecting suite).

    14 votes

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  2. In the occupancy report, add a filter to include or exclude N/A nights, such as nights marked as “HOUSE USE.”

    1 vote

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  3. When working on group bookings, allow the on-screen reservations on the right-hand side to be sorted by room number or guest name and not only by display categories. Same with the exported Excel template for groups (which has no actual logic at the moment from one group to the enxt)

    2 votes

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  4. We have basement rooms that we only use in emergencies. These rooms are normally locked throughout the year.

    Currently we have to report the rooms as clean every morning so that they do not appear in hotelkit for room cleaning.

    It would be great if OOO rooms could be excluded from the housekeeping interval.

    1 vote

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  5. We're new to MEWS and whilst the functionality is brilliant (thank you), our front of house team really struggle with the visual appearance of the timeline. Spending lots of screen time on a screen with poor visual appearance and contrasts is not healthy and inefficient as it is difficult to see the timeline at a glance - please could you look at improving visual contrasts both colours and lines between dates/spaces for improved accessibility.

    Thank you very much

    647 votes

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  6. Validity Period Enhancements >>

    • Rolling validity windows
      e.g., valid for 30 days after creation, or valid for the next 6 weekends only.

    • Day‑of‑week restrictions
      e.g., voucher only applies Fri–Sun.

    • Season-based rules
      e.g., automatically valid only in low‑season weeks.

    Stacking>>>>

    • Whether a voucher can stack with member rates, package rates, or upsells.
    • Combining discounts across rates and products

    Advance Qualification >>>

    • MINLOS/MAXLOS
    • Room Types
    • Segments
    • Peak/Blackout
    3 votes

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  7. Option A: Add a “Snapshot” Button

    Introduce a Print button in the Reservation Overview >> Print output mirrors the page as is.

    Similar to existing print‑enabled reports (e.g., Space Status)

    Option B: Export as PDF

    Add Export → PDF (Layout View) alongside Excel
    Preserves:

    Page UI formatting
    Column order
    Grouping
    Visual hierarchy
    Header Titles (Stayovers, Arrivals, etc...)

    📌 Either option alone would significantly improve usability; offering both is ideal but not required for initial delivery.

    Acceptance Criteria

    ✅ Layout in print/PDF matches the on‑screen Reservation Overview as a Snapshot
    ✅ Respects filters, dates, and sorting applied by the user.
    ✅…

    1 vote

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  8. Add a Validity Period to the Voucher Redemption Additional Service Product, with the following behavior:

    Configuration

    Allow users to define:

    Valid from date
    Valid until date

    Optional toggle:
    (a) “Enforce validity on redemption” or
    (b) A Voucher Redemption Toggle that reveals a date picker.

    System Behavior

    Voucher Redemption can only be posted if:

    The Consumption date falls within the validity period

    If outside the range:

    Mews prevents posting and surfaces a clear validation message

    📌 Example error:

    “This voucher is no longer valid and cannot be redeemed.”

    Acceptance Criteria

    ✅ Validity dates are configurable at the Additional Service Product level…

    1 vote

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  9. It would be crucial for us to have a option when creating an availability block "copy rate description and product rules from base rate".

    At the moment we have to copy and paste the rate description from the base rate for ~300 blocks/year as the availability block rate description for us is the same as the base rate description. Same applies for product rules.

    To allow for flexibility with other customers it would be great to have this as an option when creating the block.

    1 vote

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  10. When you add a product you cannot see the bill balance. Posting a new charge or adjustment to close the bill becomes unnecessarily inefficient. I'd like to propose moving the bill balance, the add product sidebar, or displaying the bill balance in the sidebar for easier reconciliation. Just not great UI.

    1 vote

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  11. Make company owned reservations possible.
    It will allow to manage corporate clients more effectively by associating company profiles with reservations.
    Provide a comprehensive view of all bookings associated with a corporate account. As well highly useful for hotels that offer coworking spaces, where companies own a office space.

    85 votes

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  12. Right now, Mews does not allow unassigning a space without reassigning it to someone else. I need to be ability to unassign a space without reassigning it to someone else.

    2 votes

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  13. It would be great if it was possible to view the product checklist in the Mews mobile app.
    Then we do not have to print the list (save the planet) and the list is always updated

    6 votes

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  14. We need to send a confirmation of the block reservation to the booker, where cancellation policy is attached.

    6 votes

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  15. Nous aimerions, lors de l'utilisation d'un bloc de disponibilité pouvoir supprimer dans le moteur de réservation spécifique à celui-ci l'accès au produit du service réservable.

    Exemple : laisser le choix aux clients classique via la moteur de réservation d'ajouter le ménage de fin de séjour.
    Mais ne pas faire apparaitre cette option sur le moteur de réservation spécifique à un bloc de disponibilité.

    1 vote

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  16. Request for a room allocation strategy prioritizing rooms with the longest vacancy periods. This approach helps reduce unnecessary housekeeping costs and supports Legionella prevention.

    28 votes

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  17. In other systems we had before we could see in the mobil versjon who created the task and who have updateded it. it would be greate if we could see it in the mews app aswell. I can see that in mews desktop versjon i can see this info, but its much better to have it in the app aswell since our technical department only take with their phone when they go out to do a task.

    1 vote

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  18. When creating a new profile to associate with a bill or to issue the bill on the company during check out it takes very long for a new company profile to be available for selection as company owner or associated profile. Sometimes it takes several minutes for the company profile to become available in the input fields!!!
    This is unacceptable for most guests and unnecessarily prolongs and delays the checkout process.

    25 votes

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  19. Possibility to change the time when a room is moved to status check-in missed

    2 votes

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  20. A refresh button to refresh the page working on. There are times edits are made and one needs to click out of the page and back onto it in order to see the change.

    3 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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