1860 results found
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Group summary - dates column
Adding the arrival and departure date in the booking summary field would give employees a much better overview of larger groups with differences in arrival/departure dates.
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6 votes
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6 votes
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Keyboard move between Cashier shifts
It would be really helpful if we were able to directly navigate through past shifts by having arrows for the previous and next shifts
6 votes -
6 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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5 votes
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Auto-Reassign or Flag Reservations When Setting a Space to Out of Order
When marking a space as Out of Order, Mews currently provides no visibility into existing reservations that overlap with the OOO period. Property staff must manually search the timeline to identify affected bookings and reassign them one by one. This is time-consuming, particularly for larger properties, and leaves room for human error. A missed reservation can result in a guest being assigned to an unavailable room at check-in.
Proposed Solution (tiered):
Display affected reservations. When a space is set to Out of Order, present a summary of all reservations on that space that fall within the selected OOO dates. This…
1 vote -
Change default end time for Out of Order to e.g. midnight
Problem:
We use Out of Order (OOO) to manage rooms that are temporarily unavailable e.g. for repairs or renovations.
However, the default end time is set to midday, which makes it unclear when the room should be included in daily cleaning plans. In addition, the room can only be updated to “Clean” after 12:00, once the OOO period has ended.This creates unnecessary confusion and limits flexibility in housekeeping operations—especially for teams working on mobile devices without access to adjust OOO blocks.
Solution:
Allow setting a default end time for Out of Order e.g. midnight, so it is clear which…1 vote -
Enable housekeeping to update status Out of Order
Problem:
We use Out of Order (OOO) to manage rooms that are temporarily unavailable e.g. for repairs or renovations.
However, the default end time is set to midday, which makes it unclear when the room should be included in daily cleaning plans. In addition, the room can only be updated to “Clean” after 12:00, once the OOO period has ended.This creates unnecessary confusion and limits flexibility in housekeeping operations—especially for teams working on mobile devices without access to adjust OOO blocks.
Solution:
Allow setting a default end time for Out of Order (e.g. midnight), so it is clear which…1 vote -
Manual added items should follow product timing setting
We would like to suggest an improvement to how products are added manually in Mews.
When a product is configured with timing: "reservation end", this should also apply when the product is added manually under the booking --> "Items".
Currently, manually added products default to the arrival date, which requires manual correction every time.
This would be especially useful for products such as:
- Extra cleaning after pets
- Pickup of additional items (e.g. linen, towels, baby chair, etc.)
These types of products should always be posted at the end of the stay, as the service is performed after departure.
2 votes -
Registeration card only for the owner
It would be great to be able to print a registration card only for the owner. If the reservation is at least for two people and there are already their names the printer automatically prints registration cards for both guests. This is a waste of paper and useless. Is there any update coming soon?
1 vote -
Select multiple statuses and filters in Space Status Report
Problem:
We have to export multiple reports each day to plan housekeeping. No single report gives us a full overview, so we need to combine different filters (e.g. arrival, no arrival, dirty, out of order) manually. This is timeconsuming and increases the risk of missing houses.Solution:
Allow selecting multiple statuses and filters (e.g. “Dirty” and “Out of Order” or "arrival" and "no arrival nor stayover") in one report, so we can work from a single, complete list.74 votes
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