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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. It would be essential to bill and follow debtors invoices based on company profiles.
    Actually we can invoice a company but the invoice stay on client profile, for debtors management it would be easier that the invoice appears on company profile. We are force to create a client profile for the company and move the items on it, which is redundant.

    8 votes
    How important is this to you?

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Be able to see which online check-in reservations have been preauthorized on Reservations report/overview without having to check it on Payments page.

    62 votes
    How important is this to you?
  3. A Report for linen change for all stayovers (day of arival +2+2+2+2 ... except changing day = departure day) is needed so housekeeping knows in which rooms the linen needs to be changed. (Accor standard)

    3 votes
    How important is this to you?

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. It would be very helpful to create a notification alerting the department/employees that a new task has been assigned.

    85 votes
    How important is this to you?
  5. Having the possibility to hide or not show some products on billing or quotation.
    I.E. A negative product set up as an adjustment
    -15€ dinner on accommodation revenue to have a discounted price for half-board

    1 vote
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. I would like to be able to run a report of unassigned (unblocked) rooms with date so that I can locate them quickly on the timeline. (& block them)

    2 votes
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Products and services that are bookable during the reservation process should have a Day of Week Restriction.

    IE: Hotel wants to offer a product that is only available if a guest is going to be staying over a Tuesday, Thursday or Saturday.

    If a guest is going to be checking in Sunday and Checking out Wednesday, the product should display and be bookable.

    However, if they are checking in Wedneday & Checking out Thursday, the product should not display and be bookable as they guest wont be in house when the product is offered.

    12 votes
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. I would like to set a "Minimum advance reservation" restriction 4 hours before midnight (8 pm). Then customers cannot reserve online after 8 pm for reservations on that day of arrival. Our reception closes at 9 pm. This way our reception has at least 1 hour to help guests with information (digital keys, night safe) for a late arrival.

    8 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. For exemple :
    In the rate code Flexible OTA B&B rate --> From distribution channel

    Automacticly write in the reservation tha t the origin of the booking is from the channel manager or from from distributor, or from travel agencies...

    2 votes
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.

    115 votes
    How important is this to you?
  11. A list of general notices, birthdays, VIPS etc.

    8 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. In Mews Analytics you now have the ability to save default view. However, in the same screen some properties are using multiple views and have to change the filter settings each time. It would be good to have the ability to have multiple favorite views of reports and not just one per screen.

    2 votes
    How important is this to you?
  13. Being able to apply discounts on the fly from the New Reservation Screen with different rates based on the service. Example: 15% on Accommodation, 5% on F&B ... Revenues need to be reflected accordingly per Accounting category.

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. Address in the Reservation Report should be broken down and not in one cell. It leads to the impossibility to use those data.

    My use case is as follows:

    I would like to be able to select all guests coming from specific cities/countries to be more efficient and quick when communicating (specially relevant in terms of COVID when you have a lot of cancellations coming from certain countries/cities)

    37 votes
    How important is this to you?
  15. Il est pour nous très important que les produits soient visibles sur le GSM du personnel Housekeeping via l’application Mews Commander.
    Cela leur permet de voir où ajouter un lit bb, des lits séparés ou des goodies...

    9 votes
    How important is this to you?

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. On the Reservation dashboard all invoices are listed. For invoices it would be great if the amount issues can be shown on the bill section. At the moment we need to write them in the notes.
    Additionally it would be great if we can have a button to extract all postings for this reservations. When invoices have been corrected, its very hard to see what happens on every single day of consumption. At the moment we need to export the accounting report for every single day and bring them all together to get a full understanding what postings have been…

    18 votes
    How important is this to you?
  17. cxl fee for 1 night maximum it should take the products just for one night not for all the nights

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. It would make life a lot easier when it comes to rate management if we could split weeks into Midweek/Weekend. This would allow for better rate manipulation.

    It would also let us report how we are performing by Midweek/Weekend rather than us having to manually calculate it all (which takes a very long time when you are looking at the next three months). This sort of data lets us look at which breaks are more popular at which time of year etc.

    1 vote
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. Rather than having a long list all spaces, by making beds collapsible under their parent room, it will improve the user experience having a short list to scan through when making alterations.

    4 votes
    How important is this to you?
  20. Mews has a legionella prevention function. It automatically puts vacant rooms into dirty status after 7 days of being vacant. However, our Housekeeping and Maintenance system have a likewise function, which is way more operatable. Because I can adjust settings: I can choose the amount of days, type of notifications and to whom, etc. And, it belongs to those departments that do the legionella prevention. Mews just puts the rooms on dirty status and I have to go all the way into the history log of each individual dirty room to find out why it was put dirty; there's no…

    69 votes
    How important is this to you?

    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember you can share a link to this request so that your colleagues can also update the link.

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