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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1864 results found

  1. Wenn eine neune Reservierung angelegt wird, inklusive der korrekten Firma / Firmierung , dann wäre es super wenn diese Firmierung / Firma sofort im Rechnungsbildschirm auf einer Rechnung auftaucht. Aktuell muss man immer die Firma manuell auf der Rechnung eintragen obwohl man diese bereits bei der Buchung hinterlegt hat. Es wäre schön, wenn das automatisch geschieht! Danke!


    If a new reservation is created, including the correct company / company name, then it would be great if this company name / company immediately appears in the invoice screen on an invoice. Currently you always have to enter the company manually on…

    57 votes

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  2. If only the reservation manager has access to the Rate Management in Mews, then when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price.

    68 votes

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  3. It would be great if we could manage the Custom Links by category, and have the possibility to change the order of the links in the list.

    1 vote

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  4. When billing, would be nice if the company name, used in the reservation, is automatically suggested.

    28 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,

    The Mews Team

  5. In the date filters, latest date remains in the past after earliest date has been set in the future.

    To prevent additional manual work:
    MEWS should automatically change the calendar date to a date later than the check-in date selected. For example, check in date 1/1/2021, check out date should default to 2/1/2021 (and not remain to todays date).

    54 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. The donut on the right in mews shows how complete the guest profiles are. However, when you click on the GIH donut to have a detail, it shows you the arriving profiles as well. In order to see the actual GIH, you still need to change the filters. This is not logical, as you are clicking on GIH, mews should apply the filters accordingly and only show the profiles of the guests who are actually in house at that moment.

    3 votes

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    1 comment  ·  Other  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Not only to make it easier for employees but also to prevent people from having multiple usernames and passwords so that when someone is terminated, the access to all systems can easily be removed.

    41 votes

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  8. In terms of standardization, there is no option to select name or short name, the short name will display on the timeline when the name does not fit. Same for all others screens on the PMS. Pending on how much space there is within relevant window, the space name could show in 3 different ways i.e "standard queen room" - "B1B" or even just "B" (for the timeline) if there is only 1 space within this category.
    Would like to have the ability to decide the way we would like these to be displayed across the PMS (Short/long names) in…

    4 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,

    The Mews Team

  9. when you try to set the date in the (new) task, the calendar heights changes continuously between months. this is really annoying as you need to watch where you click if it is for say 5 months later.
    either change the calendar position or introduce being able to link task to an arrival / departure event

    21 votes

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  10. Being able to have an audit trail or log of restrictions that have been amended or deleted. Currently if a restriction has been deleted its gone. you cant see who deleted. With regard to amending restrictions yes you have been who and when but you don't know what has been amended/added

    6 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. I understand there is a function in MEWS to automate the deposits for new reservations. Is there a way to exclude restricted rates from this automated process?

    The rates we need to exclude are:
    -OTAs (Expedia, booking.com, airbnb)
    -AutoCamp Summit Club
    -AutoCamp Explorer Club
    -Any GRP rate

    2 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Invoice status that will tell us if the invoice was sent and to which email address or for every invoice sent to the customer, copy would also be sent to selected internal email address.

    27 votes

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  13. There are often double charges (merchant is selected, when payment has already been done with terminal). I would therefor like to see a WARNING/NOTIFICATION when you select merchant (e.g. are you sure you would like to charge the creditcard by Merchant / Are you sure that guest has not yet paid with terminal). If you select payment by card, you are automatically on the merchant tab, can it not be default terminal tab ? This to avoid double payments and chargeback issues. Thanks !

    2 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. When a payment request is expired or paid - it is not assigned to any departments.
    Can we create a setting that this task automatically is assigned to Front Office?

    36 votes

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    Hello,

    We are glad you are using the payment request feature. Thank you for your suggested improvement, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. It would be great if we can consolidate hotelpackages, so on the invoice it would only say e.g. Winter-Special, and the guest cannot see how much goes to roomnight and F&B in the package, only citytaxes should be split up.
    Also roomnight shouldn't be many times a seperate line but should just say Roomnight and then the number of nights and the total rate.

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. We need to be able to unnassign multiple reservations from rooms at once. This would help newly refurbished hotels with their mapping.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. At this moment we can not check how many baby beds + extra single beds are already booked and we would love to see this in the time line view so we can see this quickly.

    30 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  18. we have several rates with the same name as we use them for different lengths of stay (i.e. corporate rate). we do not wish to display the minimum stay restrictions in the rate name itself.
    however, when creating a new rate which is linked to the base rate (i.e. you get 28% discount for stays of 7 nights), it only displays the full name. this is really annoying as you don't always know which one to pick.
    so it would be much more beneficial if you could pick the base rate on the short name (they are all individual like…

    2 votes

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  19. When adding a Stay Product in the Items Tab in a Reservation the Product is automatically posted to the Unpaid / Deposit Bill. In the case of a Company or Travel Agent Bill, we need to have the ability to add these items into the correct Bill. Currently, the user needs to move the items when added to the correct Bill. In the case of an Additional Product posting, this can be added in the Billing Screen on the correct Bill. However, when adding Stay Product, there is no choice.

    If the company or travel agent has routing already configured,…

    2 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. If the property offers e.g. 10 baby beds the product should only be bookable if one of the 10 beds are available.

    Second option would be that e.g. only 2 of the 10 double rooms have the space for an extra bed -> restricting on room count

    355 votes

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