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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. A lot of companies get different deductions for different services. In order to get full compensation for a stay with breakfast incl. and not being able to not have breakfast, an option to post items as 0.00 would be good

    13 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Some hotels would like the ability to overbook room types due to cancellation, no shows and early departures. Would like to have the ability to overbook a room type within limits set by the user. Example, 20 available king rooms. Sell to Capacity to 22. Therefore, we authorize a maximum of 22 king rooms to be sold. These reservations would fall into the pink overbooking timeline and could be upgraded from there based upon the property operating model. Currently, we have no way to do this and may not be able to reach 100% occupancy. These Sell to Capacity would…

    9 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. When companions are added to large reservations e.g. 100 + from the rooming list identifying the names of the companions is very difficult in these large groups. If users expand the columns, it means that they have to do a large amount of scrolling to find guest information as simple as the guests name.

    Allow users to select whether or not they would like companions to become reservation owners when they have been added from a rooming list.

    12 votes

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    idea to upvote  ·  3 comments  ·  Other  ·  Admin →
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  4. 1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. We should be able to change Guest Name for the products in the bill (or leave it without a name).
    For exampe, at the moment if a Guest wouldn't like to show his name on the company invoice we have to cancel all the postings and add them again.
    Thanks

    1 vote

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  6. It would be helpful on the time line if the room number could be listed vertically and be more visible when zoomed out all the way

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. On the check out report - once a guest has been checked out they disappear from the list. Can they just be moved in to a lower segment on the screen so that they can still be found from the check out report?

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Being able to customize the colors of the space status as right now it is hard to tell the difference.

    17 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. When clicking on Occupancy, and then hovering the cursor over the various cells, there's lots of information show (which is great!)

    It shows the Average Daily Rate, but would it be possible to also have displayed what the Total Room Revenue is too? e.g. ADR $200.00 x 38 rooms = $7,600.00.

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. We need to be able to quickly and efficiently e-mail reports to other departments, and it is too fiddly and time-consuming to export, then download, the save somewhere, then attach as an e-mail and send.

    Could it be possible to add an option to e-mail a report directly from the Exports?

    3 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. When clicking on Occupancy, and then hovering the cursor over the various cells, there's lots of information show (which is great!)

    It shows 'Customers' but it would be great if this could be further broken down into adults/children/infants. Could this be a possiblity?

    3 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. we would really need and appreciate the possibility to be able to choose a date for an external payment. Right now, the date when you put it in mews is chosen, but we offen have bank transfers during the weekend that can only be put in mews on monday. It is very important for our accounting though to have the day of receiving the money in mews, not the day of recording in mews.

    49 votes

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  13. If you accidentally post an incorrect amount for a Product, or forget to enter some information such as a check no. or any other relevant information, there does not seem to be any way either outright cancel that posting, or to amend either the amount you accidentally posted, or enter some notes you forgot to write.

    Could this please be rectified ASAP?

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. Ensure that the items for each stay are assigned to an individual bill. It is confusing, if there are different stays and prepayments displayed on one bill and extra work is needed to separate them for check-out.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. Mews lists amenities on the individual room level.

    It makes more sense to list amenities on the room category level so that all rooms within a specific category come with a set of amenities.

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Is it possible to create push notifications for check-in? That when the room is checked in, a message for the staff member appears on the display.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. In the group overview, it would be very helpful if not only the rooms could be folded in, but also the different arrival days. There are definitely groups with staggered dates.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. تطرح شركة مصر إيطاليا العقارية واحد من أكبر مشاريعها في قلب مدينة العاصمة الإدارية الجديدة كمبوند البوسكو، مشروع بمساحة 200 فدان توفر لك فيهم الشركة جميع سبل الراحة والرفاهية والخصوصية .

    احجز مكانك الان وتمتع بأجمل إطلالة ساحرة مباشرة على البحيرات الصناعية الخلابة والمساحات الخضراء التي تحيط كمبوند البوسكو العاصمة الإدارية .

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. department: customer support
    We would like to be able to turn off the sound when a notification comes in.
    when we are talking to guests, it is very annoying when we hear a 'ping' in our ear all the time.
    if it is also possible to turn off the notifications completely, that would be great.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. Segments have been added to service products but there is no way to see them or sort them currently

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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