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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. set up in the schedules a group of reports that needs to be sent to our Accounts in Head Office. He called Night Packs and has included 8 reports for each of our hotels (Ibis Budget and Ibis Red).
    We have created a Night Pack set up schedule with 8 reports and it comes each report export directly and individually to our email included in the set up.

    My question is: Can Mews generate these reports, get them direct and sent them all into a single one email?

    2 votes
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Housekeeping needs the information whether a child belongs to one or the other child category - in our hotel baby, kid or teen - housekeeping prepares a crib for a baby, a small bed for a child and a special place for teens - so they cannot work with the actual submitted informations.
    Please submit the child categories to the housekeeping reports.

    9 votes
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. When we open our arrival donut report we would like to see really quickly who paid and who didn't pay.

    For example: green dot-paid everyhing, yellow dot, an amount less than 50 euros to be paid and red dot more dan 50 euros to pay.

    10 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Section to enter arrival date and then number of nights for long stays. Instead of working out what 31 nights would be for example and using the calendar. This would then display a list of rooms availble for the number of nights entered.

    1 vote
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  5. Pricing button on timeline that displays prices and packages available on that date instead of clicking through the + sign.

    1 vote
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  6. When pressing the new reservation button, the choice between individual reservation, block or quota booking with preset options should be available. It would be very helpful.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  7. We wish to be able to send 1 email (confirmation etc) for multiple bookable services as one. So if a guests books parking at the same time as their room, both services should be included in the same email. This is ensure a clear communication to the guest, without the need of spamming them with multiple emails for each service.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  8. would it be possible to extract an excel file directory per day the different rates with their quantity of rooms sold and their accommodation turnover?

    1 vote
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  9. On the dashboard of a guest, we cannot see in one eyesight the previous room number, we have to click on details, or open every past bill.
    It will be usefull to have this information on the screen where all past bookings are displayed, especially if it's a returning guest with a lot of previous stays

    64 votes
    How important is this to you?

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  10. I would like the option to show prices per date in our booking engine.

    This will save our guests many clicks and more conversion

    1 vote
    0 comments  ·  Other  ·  Admin →
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  11. I would like to see MMM-DD-YY or DD-MMM-YY formatting.

    My staff is international and gets confused!

    Jul-06-2023
    06 Jul 2023

    vs.

    06/07/23
    07/06/23

    Thoughts?

    2 votes
    How important is this to you?
  12. Bonjour, notre ancien PMS nous permettait de voir sur le calendrier d'un seul coup d'oeil quels clients avaient tout réglé par un petit symbole (c'était le symbole euro) à droite de leur nom. Cela est pratique car un jour de départ avec beaucoup de clients, on voit tout de suite à coté du nom du client le symbole, le client rapporte la clef , il est toujours pressé, on voit le marqueur, et on a moins de stress.

    1 vote
    How important is this to you?

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. To be able to view cancellations based on their arrival date instead of cancellation date.

    4 votes
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  14. It will be great if you could post and close a partial settlement for a debtor. That means that you can deduct automatically this payment and eventually issue invoice again in debtor.

    20 votes
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    idea to upvote  ·  Wendy Tapia responded

    Greetings from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. It would be great to have events shown on timeline to also reflect in the housekeeping app so that housekeeping staff are aware of events so they can set rooms up accordingly.

    3 votes
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  16. In the Accounting Report, why it’s not possible to pre-filter by items? Sometimes we just need to check the details of certain items and if we download them all it takes ages. Also if we take a long period Excel doesn’t support the size and crashes.

    27 votes
    How important is this to you?

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. Same idea here as what we can do with static rates.

    I.e. If we have a company rate that has 10 % off BAR. For next year they contract 15%.

    We have to wait until the date that the new contract starts and change the "Relative Adjustment" instead of being proactive and set the price beforehand with an override.

    This makes it bad for the customer as well cause they might want to book in advance but still get the old contract rate even tho they have a new rate coming up in just a couple of days.

    4 votes
    How important is this to you?
  18. When you log into the PMS, it shows an occupancy chart and underneath how many arrivals, departures, etc there are for the next few days. However, it would also be good to show HOW MANY AVAILABLE ROOMS there are on each day for the next few days. And I mean rooms and NOT occupancy. So, if someone asks if we are fully booked or if there is availability in general, one can very quickly see that there are still rooms available before digging in further to see which rooms and room types are still free. Ideally and to be honest…

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Make reports also available in readable PDF instead of excel with numerous tabs and columns

    23 votes
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. while changing the room type from the property tab under the reservation for the same day reservation or for the future it is hard to change to room type without knowing if the other room type is available on that day or not so while making those changes the mews can show the room type in red if the front desk in moving the reservation to already booked room type.

    13 votes
    How important is this to you?

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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