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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2206 results found

  1. Show group total price for (optional) reservation groups

    Currently, the 'manage reservation' screen for groups does not show a summary of the total cost for the group, but only shows the total of each individual reservation.

    With optional reservations, there is no bill added to the 'billing' tab yet, so there is no (easy) way to verify how much the total cost is for the group reservation. This causes difficulties especially when sending out quotes to the guest.

    3 votes
    idea to upvote  ·  1 comment  ·  Group management  ·  Admin →
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  2. Export button under product checklist

    We would like to add an export button under the tab Reports, product checklist. We need these lists for our daily operation to be printed.

    20 votes
    1 comment  ·  Reports and dashboards  ·  Admin →
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  3. Get updates on existing support cases via the digital assistant

    It would be very useful if you could view the status of an existing support case (e.g. see if it's been looked at, actioned, etc.) via the digital assistant. Currently once a case is submitted via the digital assistant, I'm not aware of a way to contact support without creating another case via the digital assistant. If you email support@mews.com the automated reply says emails cannot be responded to directly, and creates another case.

    It would be much simpler if you could give your case number to the digital assistant to get a link to a summary page. Also, it…

    13 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  4. Removing guest from group

    It should be possible to remove a guest from a group.
    Cancelation and rebooking is not a logical process. The canceled booking stays forever in the group, doesn´t it?

    Shouldn´t be to hard to develop. ;-)

    48 votes
    2 comments  ·  Group management  ·  Admin →
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  5. Book ROH for group reservations

    Possibility to book ROH (run of house) for group reservations

    17 votes
    0 comments  ·  Group management  ·  Admin →
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  6. Option to pay by invoice depending on rate or voucher

    Offer Pay by Invoice to certain companies linked to a voucher or based on rate. We would like to offer certain companies that have a voucher code to book direct with us the option to pay via invoice instead of having to fill in card details.

    5 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  7. When making a booking and we need to select a date; could we get the dates on the calendar highlighted to let us know something important is

    When making a booking and we need to select a date; could we get the dates on the calendar highlighted to let us know something important is happening on this date, i.e bank holiday, special event, wedding, or any restrictions. As when making a booking on Mews, we don't always use the calendar therefor we can miss if there is something important happening on that date.

    35 votes
    3 comments  ·  Reservation management  ·  Admin →
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  8. accounting report - excel export - guest first and last name separat

    Hi, we need to filter by last name, but the export only contains first and last name in one cell, so we can only filter by first name.
    It couldn´t be to difficult to make a change, couldn´t it?

    19 votes
    0 comments  ·  Finance management  ·  Admin →
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  9. Separate present and future bookings automatically on bills

    Even though you can manually move future bookings to a separate bill it would be really useful if Mews did this automatically. It sometimes gets missed by reception and charged by mistake.

    105 votes
    9 comments  ·  Finance management  ·  Admin →
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  10. Notify staff when blocklisted customer attempts to book a reservation

    Receive notifications when a blocklisted customer attempts to book to stay at the hotel so that the team are aware of blocked guests who are trying to book in.

    4 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  11. Gästeprofilnotizen im Mews-App für Housekeeping anzeigen

    Zurzeit sind nur Reservationsnotizen im Mews-App ersichtlich. Dabei fehlen aber die Notizen vom Gast (z.B. wünscht zwei Kissen). Ist es möglich, dass die Gästenotizen mit der Rubrik "Housekeeping" auch auf der Mews-App hinterlegt sind? Somit muss die Rezeption die Notizen nicht jedesmal kopieren.

    10 votes
    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  12. Departure date should default to after arrival date

    Calendar within TASKS or AVAILIBILITY BLOCKS:
    when introducting groups providing the arrival date (which is in the future) the departure date does not take into account the arrival time, but it comes back to
    real date. Same happens with tasks

    13 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
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  13. issue a proforma for a block without any picked-up reservations

    It would be nice to provide the proforma invoice when a group block is confirmed to share the initial preview without any picked-up reservations.

    7 votes
    idea to upvote  ·  0 comments  ·  Group management  ·  Admin →
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  14. Adjustment in the guest statistics

    It would be very helpful if the age categories for children in the guest statistics could be adapted to the hotel-specific definition.
    For example: 0-5 years and 6-12 years instead of 0-9 years, etc.

    15 votes
    idea to upvote  ·  0 comments  ·  Metrics, analytics and insights  ·  Admin →
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  15. Choosing service

    When creating a new reservation and you have multiple services to choose from, make the whole row for the service clickable, instead of just the "Select" button on the right.

    3 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
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  16. Limit who has permission to export reports

    As one of the individual permissions, give the option to restrict exporting reports. With the current phishing attempts it is very important to limit who can export reservations reports.

    13 votes
    idea to upvote  ·  2 comments  ·  User management  ·  Admin →
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  17. Report for product cancelations including reason

    We have a mandatory field for canelationreason when we cancel a product, but there is no report for checking this proccesses.
    We need a report sorted by products with reason, guest name, booking date and cancellation date etc.
    As it is now, checking is extremely time-consuming because you have to search for everything individually.

    16 votes
    0 comments  ·  Reports and dashboards  ·  Admin →
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  18. Add routing rule directly from company profile

    It would be super handy if we could add the routing rule directly from the company profile instead of creating the company and then setting up the routing rule.

    12 votes
    idea to upvote  ·  2 comments  ·  Company profile  ·  Admin →
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  19. Separate Buildings

    It would be great if Mews had an option to separate buildings - I have several properties I have worked with that have multiple buildings (i.e. a barn, a house, an extension or two tower blocks all selling under one brand), and in some cases multiple financiers who need statistics on each building or multiple buildings with different aspects of accommodation splits etc, but setting this up for accounting is really difficult. MEWS already has a building number field in the settings for spaces; it would be great if we could just filter accounting reports based on the Building Number…

    3 votes
    idea to upvote  ·  0 comments  ·  Space management  ·  Admin →
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  20. O/S (out of sale) space status

    Having an ‘Out of Sales’ status which blocks the sale over a date period but does not remove it from the inventory.

    It is possible to use House Use but this is not taken into account by RMS DUETTO.

    5 votes
    idea to upvote  ·  0 comments  ·  Revenue management  ·  Admin →
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