2195 results found
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Optimise Mews Analytics
Currently Mews Analytics is extremely slow and almost impossible to use due to the following issues.
- Data and visuals taking more than 10 min to load
- Data that doesn't load because loading times are too high
- Many errors
-...Please optimise the Power BI integration so the analytics tabs become useable.
15 votes -
Flexible product reservation
It would be really useful for us to have the ability, in a group reservation, to configure the consumption of products for each day in different ways.
Example for a 3 night stay:
- With the first night: consumption of one dinner only
- With the second night: consumption of breakfast, lunch and supper
- With the 3rd night: consumption of breakfast, dinner and supper. Plus the consumption of lunch on the morning of departure.
So, for example, our kitchen team could know the number of products to prepare for each day simply by consulting the Product Report.1 vote -
We have collaborators who have left the company, and we haven't been able to revoke their permissions. As a policy, we don't delete user acc
We have collaborators who have left the company, and we haven't been able to revoke their permissions. As a policy, we don't delete user accounts but rather remove their permissions. However, we've encountered cases where we can't do this because they have scheduled automatic reports, and as administrators, we can't view or remove them.
1 vote -
Improve Manager Analytics to include YoY comparison by day
Manager Analytics currently shows YoY comparison only on a monthly basis (this year's revenue vs last year's revenue).
Properties need a more granular report where YoY comparison will consist of individual dates.
Hoteliers want to see what the ADR, occupancy and revenue was last year vs this year (Jan 1st 2023 vs Jan 1st 2022, Jan 2nd 2023 vs Jan 2nd 2022). Include also the day of the week next to the date so that it's clear whether the date was a weekend or a weekday.
Having a report with this comparison would help hoteliers improve their revenue strategy.
29 votes -
Filter Person Count in Reservations Report
Is it possible to add a "Group by: Person Count" filter to both Reservation and Guest Inhouse Report?
5 votes -
When rebating, it should book a credit as transaction right under the original posting and not just putting a wording "rebate" .
When rebating, it should book a credit as transaction right under the original posting and not just putting a wording "rebate" . it confuses FO team and they tend to double rebate.
7 votes -
Discount option
At the moment, MEWS only has the option of "Overridable prices". It would be great to have a "Discount" option where we can apply certain discounts to items of the choice (in percentages that will reflect to the amount). Connected to this, a report for all discounts given would be a good addition.
3 votes -
duplicate product
It would save a lot of time (and misstakes) if products, rates, etc can be duplicated instead of always having to start from scratch. Except for the obvious hassle of having to remember all the settings it would help us in keeping name-standards etc.
function could be an option on any specific product/rate/category to "duplicate". That would open the "new entity" page but with the same options/texts etc pre-filled, ready for us to change as needed before saving.7 votes -
Search bar
It would be helpful if the search bar could also detect words or numbers that are written in the notes of a product.
1 vote -
Choose specific products for settlement
Add ability to choose which specific products are included in the automatic settlement to avoid charging unwanted products, for example, city tax when handled through products
2 votes -
Extending stay of guests
MEWS automatically allocate guests to a room. However, when you want to extend a guest's stay and another guest is allocated to that room, you first have to move the other guest to be able to extend the stay of the other guest. It would be helpful that if you want to extend a guest's stay, it automatically moves the other guest to another available room.
5 votes -
Locking reservations to timeline
Currently when a locked booking has it's properties changed the booking will automatically unlock. There is no notification of this and it can be missed by the user making the change. If left unlocked there is a high chance it is accidentally moved on the timeline causing issues dependant on the reason it was initially locked (Guest has requested a specific room etc)
2 votes -
Credit card close to expiry
It would be great to have a warning/ prompt display if we enter a credit card into Mews that is close to expiring. Occasionally we have guests arrive that provide a card to cover incidentals for their check-out but it expires during their stay. If we cannot get a hold of the guest prior to them checking out to supply us with a new card then there is a chance they could leave without paying their bill making it difficult to chase up.
4 votes -
Mandatory reason when waiving cancellation fees
Adding a mandatory reason for waiving cancellation fees would help with internal auditing and accountability. We have a lot of cases where staff don't remember why the fees were waived and we are losing out on money. Providing this extra option would give the GMs a a good tool to monitor.
3 votes -
Looking for an integrated report for Deposit Ledgers
Looking for an integrated report for Deposit Ledgers which includes the following information:-
1. Guest Name
2. Reservation ID
3. Arrival Date
4. Departure Date
5. Room No.
6. Reservation Type
7. Status (Reserved/Cancelled)
8. Last Paid On
9. Deposit Balance.As currently, we need to check deposits from Accounting Ledger from guest detailed information from Reservation Report, It is difficult to check manually for each guest. Kindly assist with this report.
9 votes -
See the details of the charges on the bill on Mews
In every bill we’re not able to see which exact products have been charged. For example, for “Ski shop” items, we can’t know if they had skis and boots, or just a helmet, or if they added insurance. In order to see that, we have to use Bizzon in our tablets to see the detail. It would be very nice if we could see the detailed ticket or charge in Mews instead of having to search on Bizzon, as it makes us lose a lot of time.
2 votes -
Feature for space features in availability blocks
To be able to assign spaces as correct as possible for a group, there should be an option for feature requests in the availability block. So when you pick up the reservation from the block, it is auto-assigned to the correct space feature. Example: all crew want to have quiet rooms, or all wedding guests should have a sea view. This will be more efficient for the front desk that doesn't have to double check and re-assign spaces, and to make sure the guests get what is ordered without the possibility of human errors.
6 votes -
Outlet Report (Split between Revenue + Payments)
Outlet information should be split up based on Revenue and Payments in the Accounting Report to quickly see the total revenue of the day. This is similar to how Revenue and Payments are set for Revenue and Payments for transactions that take place inside the PMS.
2 votes -
Update Posting Journal format/information - more detailed
When pulling the "Gross Value" information, it would be great to have the Tax and Net Values pull into the report as well so only one report needs to be exported/run to determine what the net revenue and what the taxes were associated with each individual transaction. Right now I would have to run two separate reports to get this information and then manually match up the tax amounts with the net amounts to get the total amounts.
Also, when exporting this and reviewing, there is no easy way to create a pivot table with the items because the "ITEM"…
1 vote -
1 vote
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