2199 results found
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Add space number as a placeholder option to booker confirmation
It would be nice to have the option to add the space number into booker confirmation. We drive revenue by allowing customers to pay extra to select their exact space number, and having the ability to show them this on their confirmation and not just pre-arrival would be helpful.
3 votes -
Cashier
Block desk agents from accessing the cashier report in order to allow for blind drops for cash handling. Have system close and reset cashiers when it switches over to the new day.
1 vote -
Multiple Departments per User
On my team, we have a lot of people that "wear many hats" As an example, we have 6 people on the guest services team. 2 of those 6 are concierge as well and will be the ones assigned to follow up with a guest when they request recommendations.
Instead of assigning a task generally to the whole Guest Services team and wait for these two specific people to address the task, I would like to be able to assign people multiple roles so that those two people can be Guest Services and Concierge. This is just an example, at…
3 votes -
4 votes
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Search bar in Check Out Report screen
It would be awesome and time saving to have a search bar in the check out report screen - instead of having to ctrl + F to find reservation here as this screen is amazing to use for checkouts and being able to see the bill balance but alas without a search bar its not 100% of the way there.
1 vote -
Automatic bill creation
When we want to post for example minibar to a guest bill on checkout - this is 6+ clicks - it would be awesome to have a drop down menu on the bill page which you select the service to be posted and it automatically creates a bill. This saves in many cases very precious time on checkout both for the staff but more importantly the guests.
I am aware its less clicks from the checkout doughnut - but here you have to ctrl + f to find the room etc so time wise you do not save any time…
1 vote -
Flexible product reservation
It would be really useful for us to have the ability, in a group reservation, to configure the consumption of products for each day in different ways.
Example for a 3 night stay:
- With the first night: consumption of one dinner only
- With the second night: consumption of breakfast, lunch and supper
- With the 3rd night: consumption of breakfast, dinner and supper. Plus the consumption of lunch on the morning of departure.
So, for example, our kitchen team could know the number of products to prepare for each day simply by consulting the Product Report.1 vote -
We have collaborators who have left the company, and we haven't been able to revoke their permissions. As a policy, we don't delete user acc
We have collaborators who have left the company, and we haven't been able to revoke their permissions. As a policy, we don't delete user accounts but rather remove their permissions. However, we've encountered cases where we can't do this because they have scheduled automatic reports, and as administrators, we can't view or remove them.
1 vote -
Improve Manager Analytics to include YoY comparison by day
Manager Analytics currently shows YoY comparison only on a monthly basis (this year's revenue vs last year's revenue).
Properties need a more granular report where YoY comparison will consist of individual dates.
Hoteliers want to see what the ADR, occupancy and revenue was last year vs this year (Jan 1st 2023 vs Jan 1st 2022, Jan 2nd 2023 vs Jan 2nd 2022). Include also the day of the week next to the date so that it's clear whether the date was a weekend or a weekday.
Having a report with this comparison would help hoteliers improve their revenue strategy.
29 votes -
Filter Person Count in Reservations Report
Is it possible to add a "Group by: Person Count" filter to both Reservation and Guest Inhouse Report?
5 votes -
When rebating, it should book a credit as transaction right under the original posting and not just putting a wording "rebate" .
When rebating, it should book a credit as transaction right under the original posting and not just putting a wording "rebate" . it confuses FO team and they tend to double rebate.
7 votes -
Discount option
At the moment, MEWS only has the option of "Overridable prices". It would be great to have a "Discount" option where we can apply certain discounts to items of the choice (in percentages that will reflect to the amount). Connected to this, a report for all discounts given would be a good addition.
3 votes -
duplicate product
It would save a lot of time (and misstakes) if products, rates, etc can be duplicated instead of always having to start from scratch. Except for the obvious hassle of having to remember all the settings it would help us in keeping name-standards etc.
function could be an option on any specific product/rate/category to "duplicate". That would open the "new entity" page but with the same options/texts etc pre-filled, ready for us to change as needed before saving.7 votes -
Search bar
It would be helpful if the search bar could also detect words or numbers that are written in the notes of a product.
1 vote -
Choose specific products for settlement
Add ability to choose which specific products are included in the automatic settlement to avoid charging unwanted products, for example, city tax when handled through products
2 votes -
Extending stay of guests
MEWS automatically allocate guests to a room. However, when you want to extend a guest's stay and another guest is allocated to that room, you first have to move the other guest to be able to extend the stay of the other guest. It would be helpful that if you want to extend a guest's stay, it automatically moves the other guest to another available room.
5 votes -
Locking reservations to timeline
Currently when a locked booking has it's properties changed the booking will automatically unlock. There is no notification of this and it can be missed by the user making the change. If left unlocked there is a high chance it is accidentally moved on the timeline causing issues dependant on the reason it was initially locked (Guest has requested a specific room etc)
2 votes -
Credit card close to expiry
It would be great to have a warning/ prompt display if we enter a credit card into Mews that is close to expiring. Occasionally we have guests arrive that provide a card to cover incidentals for their check-out but it expires during their stay. If we cannot get a hold of the guest prior to them checking out to supply us with a new card then there is a chance they could leave without paying their bill making it difficult to chase up.
4 votes -
Mandatory reason when waiving cancellation fees
Adding a mandatory reason for waiving cancellation fees would help with internal auditing and accountability. We have a lot of cases where staff don't remember why the fees were waived and we are losing out on money. Providing this extra option would give the GMs a a good tool to monitor.
3 votes -
Looking for an integrated report for Deposit Ledgers
Looking for an integrated report for Deposit Ledgers which includes the following information:-
1. Guest Name
2. Reservation ID
3. Arrival Date
4. Departure Date
5. Room No.
6. Reservation Type
7. Status (Reserved/Cancelled)
8. Last Paid On
9. Deposit Balance.As currently, we need to check deposits from Accounting Ledger from guest detailed information from Reservation Report, It is difficult to check manually for each guest. Kindly assist with this report.
9 votes
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