Skip to content
← Welcome to the Product Ideas Forum

Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

Categories

JUMP TO ANOTHER FORUM

(thinking…)

What is the problem you're trying to solve?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

2206 results found

  1. Allow dynamic consumption of F&B component within package

    When creating a guest rate of room & food/drink, the later should be consumed on posting from the EPoS system (assuming it is interfaced).

    Say we have a rate of $100 of which $70 goes to room and $30 is an allowance in the restuarant. The guest should be allowed to consume whatever they choose in teh restaurant and simply post to their room. At the end of the day, Mews should deduct the lesser of that $30 or their meal from what was posted to teh room. In the event they spend more, they pay the difference at checkout.…

    3 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  2. Lock access to VIP Profiles

    Lock access to VIP Profiles

    Add a User Permission to allow/prohibit edit access to a VIP marked Guest profile.

    1 vote
    0 comments  ·  User management  ·  Admin →
    How important is this to you?

  3. Use notes for multiple services

    Can you please make it possible to use notes across multiple services?

    Current situation: Notes can only be used on multiple rooms/parking of the same service. If you want to use the same notes for both a room and a car park, you have to enter them twice.

    Desired situation: It should be possible to add and update notes for several services at once (using the checkboxes).

    2 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  4. Group Overview

    We need a group overview where we can see upcoming groups (groups in our case means minimum 10 rooms or more per booking).
    Just an easy overview of all the group (not individual booking) maybe a month ahead. It could be in a report or by similar to timeline.
    The headline per group should be the travel agency name or company name.

    83 votes
    11 comments  ·  Group management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Add total occupancy for each day at the bottom of the Timeline so we can quickly see how many people are staying

    Add total occupancy for each day at the bottom of the Timeline so we can quickly see how many people are staying. Wouldnt need to click around with reports if it just did a simple totalling sum, the old Hotel Perfect had that and was extreemly useful.

    23 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAndrew Star (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Products for channel manager charged per stay

    It would be very usefull for us to have a porduct categorie which is chagred per stay (for example on the first or last night) for channel managers.

    Kind regards
    Liv

    2 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  7. Male sign

    I would like to know if there is a possibility to add the sign of male (the sign of female is already there) for all the male clients? Sometimes with the name itself is not easy to be sure of the gender of the client and that will allow us to find it faster on the calendar view.
    Thanks

    1 vote
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  8. Credit Card Processing Monthly Statement

    Issue: Need a Monthly Credit Card Processing Statement showing the following:

    Daily Detail:
    Settlement Date, Batch Date, Payments, Refunds, Fees, Net Deposit

    Monthly Summary:
    Card type, Rate, #/Amount of payments, Refunds and Fees Collected with totals for the month.

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  9. Gross to net

    A report that gives you the Gross --everything in between-- and then your net total. When looking at everything in between would like to see the commission and taxes in two different columns. We export all of our records to quickbooks and this would be it easier when it comes to paying sales tax

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  10. Very Simple Report by mail

    Often employees need just simple information like how much persons are in the house now. For just such a simple qeustions it would be great to email them this information by the report mailing function with a simple mail or better any other messaging system. The excel report is to bulky peoble who just night this simple info stop jusing the excel email report.

    3 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?

  11. Allocation button

    When there is a reservation that cannot be allocated and we fix the issue and leave the space available for it, it would be helpful to have an "allocation button" to just allow Mews to try once again to allocate those reservations in the red overbooked area, instead of allocating them manually one by one, and without having to use the Optimize Space Allocation button in the timeline (which could move other reservations that are not locked in place).

    5 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Create an open folio

    When you have a room which cannot be checked out due to an open bill, you cannot transfer it to an open bill to arrange it later. Now when the hotel is fully booked you need to get rid of that reservation as otherwise you cannot do a new check in on that room.

    4 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  13. URGENT - need to refund a card and it won't give me the option to refund!

    the payment tab does not show the three vertical dots to do a refund.
    invoice has been rebated and of course you are not allowed to do negative payments.
    frankly this is the worst part of mews - rebates and refunds!
    booking.com is waiting to refund guest so URGENT matter to solve

    3 votes
    1 comment  ·  Finance management  ·  Admin →
    How important is this to you?

  14. company related contacts

    In the comany profile there should be a way to "archive" or mark related contacts as "past" or "previous" contact persons. So that when one is viewing the related contacts of a company (customer profiles linked to a company profile) only the current hones are displayed, while the past contacts are still visible but cleary marked as "past contacts".

    4 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  15. Offer different room categories and confirm only one of them

    We would like to send the guest an offer with different room categories and it should be possible for them to confirm only 1 room and reject all others.

    9 votes
    2 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. reservation report - total turnover per guest missing

    If you pull the reservation report by revenue, only the Rooms revenue is shown; not additional revenue from POS or spa system etc.. Therefore, it is not possible to create a top turnover overview that shows the total turnover generated by a guest.
    It would therefore be very desirable to be able to export the entire turnover including all additional turnover, e.g. in order to be able to create an A, B, C lists or Top 50 Producers.

    8 votes
    3 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Give a warning / pop up when moving a checked-in reservation

    When moving an already checked-in reservation at the timeline, there should be a pop up or similar to alert you that you are moving an already checked-in reservation and if you are sure you want to do that. We have had multiple accidents when we have moved a guest who has been checked in and then later we changed some room arrangements for other same day arrivals. This is also because the color for the checked-in reservations is just slightly darker grey which is very easy to miss.

    3 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  18. Kopie der Bestätigung des Mailing aus Mews

    The hotel would like to receive a cc of the confirmation emails sent by mews. Because we can not follow up on changes made after the original confirmation of a group, ie some have to book different room categories and therefore have differten rates. When part of the rooms are cancelled, we cant see which category at what rate.

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  19. Mews Native Channel Manager

    Add Channel Manager to a product portfolio to reduce cost of using a 3rd party channel manager.

    27 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. Delete items on the bill versus having to manually adjust.

    The ability to remove product items once posted, rather than having to do a full adjustment every time something is posted in error.

    There should also be a log of items added to the bill as well as removed, so that we can keep track.

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
1 2 … 35 37 39 … 110 111
  • Don't see your idea?