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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. "Share With" - Share Reservations

    There is a recurring need for hotels to track multiple reservations assigned to a unit. Oftentimes 2+ individuals, arriving at separate times, will each need a reservation for the same unit/dates. Sometime that nightly rate will also need to be split between these reservations.

    6 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. show occupancy in restrictions calender

    In order to check if restrictions are still valid / necessary, the occupancy (overall and per room type) should be displayed in the restrictions calendar (as in rate management). This is very important to check if MLOS and close restrictions are still valid.

    4 votes
    0 comments  ·  Revenue management  ·  Admin →
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  3. Changing room numbers with house use rooms

    Now when booking in a house use room it is set to one specific room.
    Could it be possible to make a house use room behave as a "regular" reservation in which changing and locking rooms would be possible?

    19 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Bulk delete employees

    It would be great if we can delete multiple employees/users at the same time (in bulk) in stead of doing it 1 by 1

    3 votes
    idea to upvote  ·  0 comments  ·  User management  ·  Admin →
    How important is this to you?

  5. onboarding manager

    The onboarding manager should stick with the project for 6month to a year and not 5 days after going live. We are a new hotel and did not have reservation prior to going live. now that we are live several questions arise and there is no direct number to contact. I have read the help articles but still do not get a clear answer from them. I have submitted the question through contact us and still have not gotten answers. If there is a number to call direct when it is an urgent need that would be more helpful.

    2 votes
    0 comments  ·  User management  ·  Admin →
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  6. Keep accounting category of double rebates

    At the moment, when a rebated item is rebated again (a double rebate) it changes accounting category to the predefined accounting category in accounting configuration. It would be good if it kept the accounting category set for rebates of that product/night

    12 votes
    4 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. nationaliteiten

    Is there a possibility that the nationality and language are filled in as a default like: Netherlans

    2 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  8. Accountling ledger, bonus withdrawl

    I like that bonus points are added to the accounting ledger. But I would very much like it to be updated so that these come chronologically by date. There will be a lot of scrolling to find the way when something is written there, you have not paid off because it is no longer shown on the guest's bill directly.

    1 vote
    0 comments  ·  Finance management  ·  Admin →
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  9. bevestiging

    De reserveringsbevestigingen voor groepen, meer dan 5 kamers, zijn er onoverzichtelijk. Hiervoor wordt een PDF-bestand toegevoegd, maar dat is nog ingewikkelder voor de gasten om te lezen en begrijpen. Kunnen hier aanpassingen in gedaan worden?

    1 vote
    0 comments  ·  Other  ·  Admin →
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  10. Deactivate a product without deleting it.

    It would be interesting to be able to deactivate a product temporarily, without having to delete it permanently.
    By deactivating it, it remains easily available for reactivation, but does not pollute the list of available products or become a potential source of confusion.

    2 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  11. Add a credit card, when you make a new reservation

    Option to directly add the CC in the process of making a new reservation. Otherwise you need to go to the profile and add it there. It cost extra steps / clicks and also the change to forget to add the CC.

    It shout also be linked to the rate you choose -> non refundable, always ask for a CC.

    5 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  12. NEXT 5 DAYS interval for scheduled reports

    Please add following interval for scheduled reports:
    "NEXT 5 DAYS"

    schedule starts 8/9 07h00 -> report for 9/9, 10/9, 11/9, 12/9, 13/9
    next schedule 9/9 07h00 -> report for 10/9, 11/9, 12/9, 13/9, 14/9
    etc...

    Maybe also 'next 10 days' as an extra option.

    3 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  13. Create option to allocate reservations based on revenue

    Provide functionality for auto-allocation of bookings to units, in order to spread revenue income evenly across owners. Rather than Top-Down, Bottom-Up, or Random, taking prior YTD revenue consumed by unit in to account would help spread revenue evenly and keep owners happy (particularly w/ Condo-Hotel types where individuals own specific units and put them in rental pools)

    2 votes
    1 comment  ·  Reservation management  ·  Admin →
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  14. Add booking notes directly from timeline

    It would be really great if we could quickly add notes to a booking from the timeline, in the side panel that opens when you click on a reservation.

    Now, to add a note you have to click once to view the details, once on Manage, then in Properties and scroll down to add notes.

    26 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Sustainable integrations and native imports

    Being able to integrate/import more details into mews.
    When looking to the future our demand for accurate and immediate reporting becomes ever bigger. having MEWS as the central HUB for everything would be nice. Alternatively having more integrations with 3rd party players that can take relevant info from mews, ESG reporting criterias will be more and more crucial in the coming years

    2 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  16. Lead-in time and configuration for product upselling

    There is already a suggestion for having a inventory for stay products. Now that the products can be booked by the customer during the booking flow and online check-in, it would be interesting to have more configuration options for upsell products. Right now, it is very limited. Certain products need to be prepared or ordered on request. There should be a deadline of choice. For example: booking a bouquet of flowers can only be added 48 hours before arrival. Otherwise we can't order the flowers anymore. In general; every product upsell that happens within Mews just before arrival, can be…

    2 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  17. Availability

    The Availability screen should display rates per room categoriy according to selected rate plan.

    1 vote
    0 comments  ·  Space management  ·  Admin →
    How important is this to you?

  18. Provide an option to move or remove the chatbot bubble

    The chatbot bubble is static at the bottom left corner of the screen. It blocks access to anything that I have to click on that very same spot! Please make an option to move this bubble.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  19. Deleting products in total

    It would be nice if Mews would finally make it possible to delete products from a group booking in total, rather than having to go into each reservation individually. Thank you!

    4 votes
    0 comments  ·  Other  ·  Admin →
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  20. los restrictions on rooms

    A tick box on space types when setting los restrictions, at the minute you have to do every date individually, along with every space, so if you have 17 space types, and want a los on Saturday nights, you have to set the restriction 17 times for 1 day, 884 restrictions just for Saturdays, would be much easier if you could select the space via a tick box, at the minute if you do a generic restriction, you cant undo just one space.
    This could also be applied to rate codes.

    14 votes
    0 comments  ·  Revenue management  ·  Admin →
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