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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1863 results found

  1. If a company requests a specic reference on an invoice, for exampl: "Märkning: EFD2026". Easiest is to type it in under purchase order number so we do not forget when creating the invoice. Instead of unique identifier which can only be used when the bill is beting closed.
    But it would be great if we could type in different purchase order numbers for different reservations and it will be displayed on the bill even if it is one total bill for several reservations.

    2 votes

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  2. To remove the room category from the invoice

    1 vote

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  3. Currently, a product like breakfast (€20) is fully assigned to a single revenue center (“Breakfast”).
    💡 Proposal: allow automatic allocation of revenue across multiple centers, either by fixed amount or percentage (e.g., €5 beverages + €15 food).
    This would provide more accurate reporting, a true analytical view, and reduce manual adjustments.

    Note: Breakfast is just an example. This approach could be applied to many products and services across Mews PMS, POS & EMS.

    1 vote

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  4. When nested spaces and standalone spaces share the same physical inventory and is part of the same space category, their availability is linked. The system
    should recognize that their availability is not linked when it comes to optimization of space assignment as reservation on the nested space does not automatically means it can be moved to the standalone space.

    2 votes

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  5. Adding a filter option in calendar view, so you can see the calender for just one rate or rate group.

    6 votes

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  6. Filter Options: Use the filter options to assign spaces based on criteria like space types, status, and floors. This helps in narrowing down the spaces visible to each housekeeper.
    Access Control: Unfortunately, the Mews Housekeeping App does not currently support restricting access based on working days or preventing the use of filter options entirely. Housekeepers can still see all spaces but can only update the status of those assigned to them.

    1 vote

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  7. Hi Team,

    Can we please implement a log for user management actions?
    Right now, there is no tracking in place to see who created, deleted, or modified a user. Adding this log will help us monitor changes, ensure accountability, and maintain accurate records.

    Thank you.

    3 votes

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  8. Bitte fügt als zusätzlichen Stornierungsgrund "Krankheit" hinzu. Dies ist der meist genannte Grund für eine Stornierung. Wenn ich "Sonstiges" auswähle und dann als Detail "Krankheit" eingebe, wird auf der Rechnung mit den Stornogebühren als Grund "Sonstiges" angezeigt. Wenn der Gast diese Rechnung seiner Versicherung einreicht für die Rückerstattung, ist diese Formulierung sehr unglücklich, dort müsste zwingend "Krankheit" stehen. Covid-19 als Grund könnt ihr gerne entfernen, diesen Grund brauchen wir zum Glück schon länger nicht mehr.

    1 vote

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  9. Prevents Abuse and Overuse
    By reducing the time a single code remains active or capping its usage, we minimize the risk of widespread sharing and uncontrolled redemption.

    Protects Revenue Integrity
    The promotion remains aligned with its original budget and ROI expectations, avoiding unplanned discount leakage.

    Improves Operational Efficiency
    Automation removes the need for manual monitoring and intervention, reducing workload for staff and ensuring consistent enforcement.

    Enhances User Experience
    Clear rules and predictable expiration reduce confusion while maintaining fairness for legitimate users.

    Supports Dynamic Control
    The system can apply logic such as:

    -Maximum redemptions per code
    -Automatic generation of new codes…

    3 votes

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  10. When working on group bookings, allow the on-screen reservations on the right-hand side to be sorted by room number or guest name and not only by display categories. Same with the exported Excel template for groups (which has no actual logic at the moment from one group to the enxt)

    2 votes

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  11. We have basement rooms that we only use in emergencies. These rooms are normally locked throughout the year.

    Currently we have to report the rooms as clean every morning so that they do not appear in hotelkit for room cleaning.

    It would be great if OOO rooms could be excluded from the housekeeping interval.

    1 vote

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  12. Es wäre schön, wenn man die Anreise-/Abreiseliste nach Nachnamen oder Zimmernummern sortieren könnte. Die Option "Gruppieren nach" nimmt viel zu viel Platz weg.
    Es ist sehr zeitaufwändig, jeden Tag eine neue Excel-Liste zu erstellen. Das wäre mit einem Knopfdruck sehr viel effektiver.

    1 vote

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  13. We're new to MEWS and whilst the functionality is brilliant (thank you), our front of house team really struggle with the visual appearance of the timeline. Spending lots of screen time on a screen with poor visual appearance and contrasts is not healthy and inefficient as it is difficult to see the timeline at a glance - please could you look at improving visual contrasts both colours and lines between dates/spaces for improved accessibility.

    Thank you very much

    637 votes

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  14. Validity Period Enhancements >>

    • Rolling validity windows
      e.g., valid for 30 days after creation, or valid for the next 6 weekends only.

    • Day‑of‑week restrictions
      e.g., voucher only applies Fri–Sun.

    • Season-based rules
      e.g., automatically valid only in low‑season weeks.

    Stacking>>>>

    • Whether a voucher can stack with member rates, package rates, or upsells.
    • Combining discounts across rates and products

    Advance Qualification >>>

    • MINLOS/MAXLOS
    • Room Types
    • Segments
    • Peak/Blackout
    3 votes

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  15. Allow for multiple versions of the same parent space/room linked with different combinations of child rooms.

    For example, create Villa 1 with (101 as the parent) and 102, 103 and 104 as the children, but we also want to create Villa 1 connector (with 101 as the parent and only 102 as the connecting suite).

    13 votes

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  16. Es ist unglaublich nervig, dass ich, wenn ich eine neue Reservierung manuell anlege, nicht sofort alle Daten wie z.B. die Adresse des Gastes oder die zugewiesene Firma eingeben kann. Warum kann man das Fenster dafür nicht erweitern?

    It's incredibly annoying that when I create a new reservation manually, I can't immediately enter all the details, such as the guest's address or the assigned company. Why can't the window be expanded for this?

    7 votes

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  17. When you add a product you cannot see the bill balance. Posting a new charge or adjustment to close the bill becomes unnecessarily inefficient. I'd like to propose moving the bill balance, the add product sidebar, or displaying the bill balance in the sidebar for easier reconciliation. Just not great UI.

    1 vote

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  18. Right now, Mews does not allow unassigning a space without reassigning it to someone else. I need to be ability to unassign a space without reassigning it to someone else.

    2 votes

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  19. We often have large groups of guests with on all rooms the same items booked. If we make a mistake, or something changes in the booking, we have to go room by room to cancel the wrong item. It would be great that if you select rooms with the same items on them, ( because you add the items to all the roms at the same time) you can also remove them all together.

    5 votes

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  20. Request for a room allocation strategy prioritizing rooms with the longest vacancy periods. This approach helps reduce unnecessary housekeeping costs and supports Legionella prevention.

    28 votes

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