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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. 3 votes

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  2. PURO Hotels need to enable new source for CURRENCY EXCHANGES, they need to work with both EUR and PZL but the source for the exchange rate between these 2 currencies needs to be POLISH NATIONAL BANK, this is not an option right now on the actual integration
    Customer would also be happy if we can create endpoint to manually update the Exchange rate via API

    2 votes

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  3. When Making the connection with D-edge it would be good to have one button to sync multiple rates at once (instead of having to sync the rates one by one)

    2 votes

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  4. Would it be possible to change the offset for the Legionella status from 7 to 5 days?

    Bureau de Wit writes that a report must be made within 5 or 6 days so that flushing can be carried out early and at the latest within 7 days.

    This is required by law in accordance with - NEN 1006+A1:2018. This is the same for every hotel in the Netherlands. So automatically a notification after 5 or 6 days. Then you still have time to rinse in time.

    9 votes

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  5. A bunch of our repeat guests either have no email address or make the reservations in person and want a physical copy of the confirmation letter. Kind of odd that this simple feature doesn't exist.

    13 votes

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  6. As Mews grows in Philippines, the introduction of system language and L&D collateral becomes important.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  7. The rebate on the cancellation fee option in stay settings is not assigned to the cancellation fee category, but to the stay category if "Additional expense rebate" is not set.

    1 vote

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  8. It would be nice to be able to promote specific products to specific rate groups segments or even more direct to specific rates and even better to be able to enable function for specific periods only.
    Example:
    - Offering Full day SPA access to OTA guest as an promotion in low season

    5 votes

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  9. In order to avoid seeing "None" under nationality in the customer statistics due to missing companion's profile, I would suggest that the system take the owner guest's nationality as default.

    1 vote

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  10. The customer would like to have the option to import the details of the stay via an ICS file in their calendar App - received by an email.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  11. When an invoice is issues via mews, we still have to move the receivable manually to a paymaster. It would be great if a paymaster could be linked to a company, so all invoices are moved automatically and thus avoid unnecessary actions.

    38 votes

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  12. The Kiosk can be configured so that guests cannot check in with an outstanding balance, but this is not available in the main browser-based Mews. This means a user can check in a guest that has an outstanding balance, without Mews even asking them to confirm.

    It would be very useful if there were options to not allow a guest to check in with an outstanding balance at all, as well as Mews asking to confirm if the user wants to proceed with checking in with an outstanding balance. This will remove the likelihood of a guest checking in, staying…

    3 votes

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  13. Hide dedicated OTA mapping rate categories from the reservation screen when only the external channel manager (Like Cubilis from Stardekk for example) has a use of them

    2 votes

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  14. Currently set to cheapest in the category which you may not wish to offer unless validated nor is it inline with default rate setup

    2 votes

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  15. Currently, the system doesn't allow closing bills with more than 3,000 items.
    Properties have to rebate some items and then repost the revenue to another bill.

    2 votes

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  16. A client raised a strategy they used at their property to manage overbookings in lower space categories.
    They would add an availability adjustment of +1 to the space allowing it to overbook. Once that eventual booking enters Mews, they would then reassign it to the actual space available (a space that typically is last to be sold).
    However, the +1 adjustment currently remains unless a user intervenes manually to remove it. Suggestion: Is there a way to automate the release of that adjustment by considering "full occupancy" of the hotel at that point?

    1 vote

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  17. being able to create a task against a room/space for maintenance & reporting purposes

    15 votes

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  18. Add a feature where specific rates (e.g heavily discounted private rates) can not be viewed by all users and instead only be booked by certain higher management.

    5 votes

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  19. We want to have an option to block the entry of a free adjustment when adding a product to an invoice.

    This is to ensure that users only use predefined products to invoice/reimburse, so that accounting information is coherent.

    Indeed, by nature a free adjustment is not linked to a product and therefore not linked to a specific accounting category.

    What is the problematic use case?
    When we invoice/reimburse a product, our teams need to invoice an existing product so that the correct accounting category passes through our accounting interface (api).
    But users make the mistake of refunding a free…

    1 vote

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  20. As of now, sometimes the balance is visible on the Smart Window and sometimes it is not. Usually the reservations that come from an OTA do not have the balance visible on the Smart Window, created the additional unnecessary steps of clicking to arrive at the Billing tab. Please do what needs to be done for ALL reservations, including OTAs, to have the balance visible on the Smart Window. Thank you!

    1 vote

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