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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. When a guest has paid, an email with the receipt should be automatically created and sent if the profile has an email attached.

    This would save some clicks and also save the environment by not printing (you can just say - the receipt is already sent to you by email :))

    35 votes
    How important is this to you?
  2. Email notifications can be a lot to go through especially if you are receiving a lot of daily communications to just one main address.
    It would be helpful to have visual reservation alerts (colorful) come up on the timeline or on the reservation screen in case of failed settlements (for any reason) - especially after check-in.

    2 votes
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  3. We've explored various reports in Mews with different settings to see if it's possible to extract the tax code in addition to the tax rate. Unfortunately, we couldn't find a way to do this.

    Having access to tax codes in reports is essential for maintaining accurate records and ensuring compliance, especially when tax codes change within Mews. It allows us to track which revenue has been taxed with which tax code, providing better control and transparency for accounting and auditing purposes.

    Is it possible to add the ability to include the tax code in existing reports in Mews, such as…

    3 votes
    How important is this to you?
  4. Guests occasionally have a reservation under one booking, followed by another reservation under a different booking number (e.g if they've decided to add another night or have been staying for work and adding another day as a personal expense). Under the current system they need to check out and get their cards recut which isn't a great customer experience, we need to manually allocate the same room for both stays, inform Housekeeping not to clear the room and if they haven't paid in advance, we need to pay extra attention to their billing as it's split over multiple bookings.
    In…

    42 votes
    How important is this to you?
  5. Routing rule with the following options:

    • The company is responsible and the booker is automatically linked. For groups it would be helpful that all the chosen costs will automatically routed to the same bill. It's not nice that a separate invoice is created for each guest of a group.

    We use this for our invoices with reimbursement of costs. Because the companies want to have a Person who is in charge for the cost and to release the invoice for payment.

    2 votes
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  6. Dear Mews Development Team,

    Our Housekeeping team had a request/idea for the mobile application.

    At the moment they have to refresh the application and look frequently whether a room has left.

    Would it be possible to integrate a notification or pop up in the application that notifies them when the reception does a check out?

    Thank you for your help.

    Kind regards,
    M. Bence NAGY
    Rooms Division Manager
    Hotel Restaurant Rivage Lutry

    40 votes
    How important is this to you?
  7. (1) Enable notifications specific to products purchased/booked by guests or added by staff to a bill (not just from the OCI flow, but from any time the product is sold).

    (2) Enable a feature that can filter reservations by Products purchased/booked.

    2 votes
    How important is this to you?
  8. Creating a button where you can easily mark if a group can be invoiced on 1 bill - or if the rooms in the group will pay all separately. Right now all items of all bills have to be moved individually to 1 main bill. Having a button to make these changes with 1 click would save a lot of time!

    21 votes
    How important is this to you?
  9. Please split the different available reports in the Permissions tab when assinging roles to employees.
    This way we can make several reports, like a reservations report, available for a number of employees who need this while they do not need permission to the Accounting report or Accounting ledger f.e.

    2 votes
    How important is this to you?
  10. Could we have the possibility of coloring certain dates of the Mews calendar / planning of the establishment in order to reference the important dates of the year (events, holidays, vacations...). With, if possible, the possibility of adding a text when you pass the cursor over the date in question.

    For example :
    - Put the date of July 14 in green with the text "Holiday: French National Day"
    - Put in red January 10 with the text "congress".

    85 votes
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Pour nos établissements dont la taxe de séjour est paramétrées en produit.

    Lorsque nous déclarons nos taxes de séjour à la ville, nous devons également déclarer les personnes qui en sont exonérées (pour la France cela comprend les mineurs, les hébergements d'urgence, les travailleurs saisonniers, les habitants de la même ville, ect).

    Nous souhaiterions une option "exonération de taxe de séjour" au niveau de la facturation du séjour et que ces clients apparaissent dans un rapport.
    Ceci nous éviterait de devoir tenir un tableur excel alors que nous avons un PMS.

    2 votes
    How important is this to you?
  12. Would be great if you have the option to set up the default view of your invoices instead of choosing a different one you want at every time you print an invoice

    3 votes
    How important is this to you?
  13. Modify user permission (Charge Cards online) - It would be good to have our Reception team be able to take payments but not process refunds. This should be done by Management only.

    2 votes
    How important is this to you?
  14. Please add the timeline view to the mobile app. Some properties would like to see the timeline on their phones as well since they utilize them often and throughout the day. This feature request came from Erin at Boardwalk Homes Executive Guest Houses & Suites.

    3 votes
    How important is this to you?
  15. It would be great to be able to add "responsible person" to a group booking and on the accounting ledger.

    2 votes
    How important is this to you?
  16. Have an own voucher tool

    32 votes
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  17. Gender / Nationality / Date of birth by booking

    Could we make madatory for a guest who is booking to fill his Gender / Nationality / Date of birth as well ? Right now he only has to fill his last name, email and phone number.

    We have an all-female-dorm and some men keep booking it for some reasons. Gender with "Woman / Man / Non binary (or diverse?) at the moment of booking could really help us. As it is mandatory for us to have the nationality of the guest as well as his birth date, those could be…

    3 votes
    How important is this to you?
  18. IT and Property Admins are requesting a more robust platform for their permissions where they can manage login audits (for example) for the properties they are running so they can react more urgently and proactively when necessary without needing to involve the Support team as the first plan of action(especially in time-sensitive cases).

    2 votes
    How important is this to you?
  19. Dear Team,

    This function work super for a Breakfast List as an overview.

    May I recommend:

    1) We are able to print this report for our Kitchen Team as well for our Breakfast Team. They unfortunately do not use MEWS.
    2) Would there be an option to add the Guests "Customer Notes" there we add under the F&B Notes, if the Guest if allergic to anything for example.

    Thank you in advanced.

    Kind Regards,

    Amit

    15 votes
    How important is this to you?
  20. It will be great if we can have an accounting report sort by room type, in order to compare the revenues separatly. Otherwise maybe habve the opportunatly to export to excel the accounting report with the room number or room type.

    12 votes
    How important is this to you?
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