Mews Operations (PMS)

Mews Operations (PMS)

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  1. Occupancy overview in dashboard only 7 days ahead, while need is there to have similar overview for 14 days, this makes planning staff for Restaurants, Housekeeping much easier. If you click on Occupancy then the data comes out, completely different. The overview for 14 days, would be a great asset and make life easier.

    74 votes

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  2. Dear Mews team, kindly note that the OLD AVAILABILITY screen is VERY ESSENTIAL for day to day work.
    The NEW availability & occupancy report does not show the whole picture of the property at a glance.
    It is very important to have the availability screen back as it is time consuming to get to the button "Old Occupancy Report" and then change mode from Occupancy to Availability.
    This is life necessary screen to have, so please never dispose this button and if possible, please bring it back to the main menu page.

    If, to bring this button back is not…

    4 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. The routing rules allows us to route the following options;
    1 - Only reservations that are prepaid in online travel agency (OTA)
    2 - All reservations with this company or travel agency attached

    recommended improvement #1

    we noticed that option 1 does not route prepaid reservations by VC.
    As Bcom does indicate its a VC instead of a prepaid to TA. We cannot apply routing to this TA. As they do not have separate TA profiles for VC and CC as Expedia has, we currently cannot distinguish which ones should be routed.

    Recommended improvement #2

    As multiple company profiles might…

    63 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.

    23 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  5. Currently we have several rooms with King beds that can be split into a Twin configuration. When the Housekeeping team "Clean" the room , it would be great to have an additional status option which they can choose to identify the current bed configuration - i.e. has the room been cleaned and reset to a "King" configuration or a "Twin" configuration. This would help greatly for Reservations staff when allocating rooms, as well as give clear guidance to Front Desk staff for walk-ins.

    17 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  6. As we have many returning guests, we need to know which customer belongs to the same family. It would be great to merch Children to their parents and a wife to her husband and visa versa.

    Like this we get to know our guests better and the booking process for future stays will be even easier.

    29 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Each "service type" offered to a guest needs to be associated with a "space type". Current "space types" are limited to physical spaces only.

    Some services, such as "Experiences", could use additional "non-tangible space types". Clients would have the flexibility and freedom to offer tours, trips, etc. which could also be covered under the Spacetime project as they often times use the same logic as the physical space types = inventory, rate and bookable timeframe.

    Adding non-physical space types to the selection of "space types" would very likely increase usability of Spacetime.

    6 votes

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  8. Hostels often need to ensure that a whole floor is blocked for a group booking (e.g. school groups)

    10 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  9. Mews reporting only takes into account a COUNTRY of origin when filtering reports by ADDRESS. Most of the guests in North America are local guests. Therefore, address reporting is not insightftul for the local market.

    Having the insight on which city and state guests come from is extremely valuable in the US and Canada. Current ADDRESS filter is not sufficient for the Market in North America.

    To make this report sufficient, properties should be able to filter their guest address by:
    CITY
    STATE (US)
    PROVINCE (Canada)
    TERRITORY (US + Canada)

    13 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. In the accounting category classifications there are several "hard coded" classifications like Food and Beverage, Accommodation, .... etc.
    For better classification it should be possible to add some free to fill in classifications.
    At least the classification Food and Beverage should be split into Food, Beverage if free classifications aren't possible, because these are common used classifications.

    16 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  11. When guest make reservations via booking.com, expedia... most of the time we only receive a telephone number or address. The e-mail address is in 99% of the cases one generated by the OTA to mask the guests email. Therefore it would be very convenient if Mews would merge profiles based on other similarities as well. This would make it easier to identify guests who have already stayed with us previously.

    3 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  12. We need to be able to create multiple confirmations regarding, example: a confirmation for group reservations with other conditions than a reservation for only one room. This is a highly requested feature for the ability to send correct conditions regarding the reservations!

    3 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  13. Have a drop down that allows your to sort the timeline in different ways.
    eg.
    - by room category/room type (current)
    **** by room number *** (MOST IDEAL UPDATE)
    - by room location
    - top floor/bottom floor
    - interconnecting
    etc.

    77 votes

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    2 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    If you are interested in filters on the timeline you can also upvote:

    - Filter the Timeline by Space number
    - Filter the timeline by space category

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Add a minimum advance setting for products that we would like to add on the booking engine (offer to customer)

    9 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Persons arriving later to a unit than the already checked in people - cannot be added for only a part of the whole stay. Same with persons departing earlier than the other people of the same unit.
    Within in an apartement 2 people stay 2 nights 2 people stay 4 nights.

    2 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  16. Invoice status that will tell us if the invoice was sent and to which email address or for every invoice sent to the customer, copy would also be sent to selected internal email address.

    18 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  17. It would be helpful to have the companies in the "Guest in House" report.
    We have specific terms and conditions with companies, our staff would know directly if a person have specific conditions with the company on this report

    10 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Est-ce possible de modifier la mise en page ainsi que certaines informations sur les factures.
    En effet, les factures ne sont pas lisibles, elles comportent trop d'infos non nécessaires pour les clients.

    3 votes

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    idea to upvote  ·  1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  19. When you make a new reservation with a returning guest profile there comes a pop-up with important details about the guest.
    Just a note screan that we can fill in, about room numbers they prefer, if they have a dog, that they always want an extra pillow etc.
    That would be great.

    3 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. In the date filters, latest date remains in the past after earliest date has been set in the future.

    To prevent additional manual work:
    MEWS should automatically change the calendar date to a date later than the check-in date selected. For example, check in date 1/1/2021, check out date should default to 2/1/2021 (and not remain to todays date).

    30 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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