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Mews Operations (PMS)

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  1. Hi Mews community,
    We are using Min stays restrictions extensively by Room categories. Unfortunately we came across some pretty non compliant behaviours where a Reservation agent will find no availability in one room type, so create a new booking in another room type, and then move the guest to the room type that was initially restricted.
    Can we please create a Privilege around it, so only a few people can move Guest across different room categories?

    12 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Ability to select products for specific days whilst creating the reservation. At the moment, you need to create a booking and then amend by canceling products for the days not needed.

    5 votes

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    1 comment  ·  Operations  ·  Admin →
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  3. When adding rooms in a roomblock, having the ability to overbook when you do not have enough rooms available.

    14 votes

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    6 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. The Mail Template page displays every email which can be sent by Mews, however there is no indication asto whether or not the email is active / enabled.

    It would be ideal to display the status of each email, so at a glance we know which emails are enabled and which are disabled without having to review stay settings.

    5 votes

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    1 comment  ·  Other  ·  Admin →
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  5. Il faudrait pouvoir avoir une alerte lorsque l'on fait une résa et qu'on rappelle le profil d'un client black list, que le client n'est pas le bienvenue...
    Actuellement, il faut attendre de regarder la résa sur "gérer" pour s'apercevoir que le client est black listé.

    9 votes

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    3 comments  ·  Other  ·  Admin →
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  6. For example if a guest, which stayed with us in the past, is booking through another website we have him as a new customer in our system.

    It would help us, if the system could create a notice f.e.: “Customer name already exists!” Then we can have a look if it’s the same customer, and we merge the profiles, or not.

    4 votes

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    1 comment  ·  Guest data  ·  Admin →
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  7. It will be great to have the opportunity to see all the changes made on all the customer profil, more particulary if a classification has been modified or take off. We have the opportunity to see it on a specific custumer profil, but we need to see all in the action log from the dashbord.

    32 votes

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    1 comment  ·  Guest data  ·  Admin →
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  8. Currently guests checked-in with 0 balance show on the accounting ledger under 'to be resolved', this is creating so much extra work to check each individual reservation when no infact no action is required.
    These reservations should fall under 'in house' section in the accounting ledger while they are checked-in and 'to be resolved' after the check-out date.

    26 votes

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    Hello from the Mews product team! We appreciate your feedback and taking the time to write to us. "To be resolved" is prompted when a bill requires to be closed, of course if this confusing while working in the accounting ledger, we are open to review it. 


    We have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. We would like to send the guest an offer with different room categories and it should be possible for them to confirm only 1 room and reject all others.

    3 votes

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    2 comments  ·  Operations  ·  Admin →
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  10. On the Mailing tab it would be convenient to see a list of emails that have been sent from that reservation.

    That way we can quickly ensure that Reservation Agents are not double sending emails and if the guest contacts us, we can quickly see what has been sent to them concerning that reservation.

    5 votes

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    1 comment  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Enable receiving reservations without a room assignment. Some properties are looking to assign their guests manually as they are specific about where they want their guests to stay.

    10 votes

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    1 comment  ·  Timeline  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Currently a user with only "Perform Housekeeping" rights can see a lot of financial reports!
    I don't imagine the cleaning staff at Mews Headquarters are allowed to see the daily revenue, so why should they (or 3rd party cleaning contractors) have access to our hotel financial data?

    • Posting Journal: Can be seen and has financial information about the daily/weekly/monthly/yearly revenue!

    • Payment Report: can be seen, has financial information. It can even see the cash going into the Cashier!

    • Accounting Ledger: can be seen and has financial information.

    • Bills and Invoices: Every invoice (anonymous) and its consumptions can be seen together…

    7 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. We need a group overview where we can see upcoming groups (groups in our case means minimum 10 rooms or more per booking).
    Just an easy overview of all the group (not individual booking) maybe a month ahead. It could be in a report or by similar to timeline.
    The headline per group should be the travel agency name or company name.

    35 votes

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    6 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Currently when you click "Assign bill to company", you have to search for the company, even if it is already listed under the customer profile. It would be useful to have - as well as the search function - the customer's company automatically added to the pop-up so you don't have to search for it.

    6 votes

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  15. Often we would like to block certain dates for bookings online.
    For example, check-out on a sunday is not allowed in our properties.
    But when we receive a request from a VIP guest, we're not going to tell them no.

    Currently the only way to get that reservation in the system is to delete the restrictions, make the reservation, and then set the restrictions again. This is time consuming, and prone to human errors.

    It would be great to have to option to 'override restrictions' for a single booking in the new reservation window. And maybe give this permission only…

    6 votes

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    0 comments  ·  Operations  ·  Admin →
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  16. If a guest arrives but their room is not ready, could we possibly have a flag or change of colour to show that they're waiting for their room. This way when the room is ready we can let the guest know asap.

    60 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Having an overview of how many bookings were placed under the company name or to check if a reservation is already made, it would be very useful to have a dashboard just like in a guest profile.

    5 votes

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  18. It will be great if the search bar can provide more results, like the proforma invoices

    25 votes

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    3 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community and adjusted the title to make it easily searchable.


    Remember you can share a link to your request so that your colleagues can also upvote your s

  19. Report "guest in house" - "breakfast"

    The idea is to have the number of breakfast for each room everyday.
    Today the report shows the number of breakfasts for the whole stay of the client/room.
    How the report appears today :
    Day 1 Room 100 (2 people, 2 nights) = breakfast X 4
    Day 2 Room 100 (2 people, 2 nights) = breakfast X 4

    The restaurant needs this report to check with each client every morning if they have breakfast this day.

    How the report should appear :
    Day 1 Room 100 = breakfast X 2
    Day 2 Room 100…

    9 votes

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    0 comments  ·  Reports  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Make the 'Car Registration Number' field visible for guests to fill out on the Registration Card.

    6 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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