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Mews Operations (PMS)

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  1. 2 votes

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  2. add a shortcut button for "create keycard" in Reservation overview (or later by
    clicking on details or check-in)

    1 vote

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  3. In canada every payment provider offer the possibility to refund on Interac (debit Card). It's an option that is greatly important for hotels as Interac is commonly use to give deposit and not all hotel impose their customer to have a credit card to book.

    6 votes

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    1 comment  ·  Operations  ·  Admin →
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  4. Bluserena requested to have the possibility to link the parent to the child automatically under their profile

    2 votes

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  5. Reservations in the timeline have an additional colored frame to inform about package/rate (PMS ASA has this feature)

    2 votes

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  6. Make the "send marketing postal mail" option available alongside "send marketing emails" in the mews import file.

    Many hotels – including ours – are treating e-mail opt-in differently from postal opt-in and would like to import their customer information accordingly.

    2 votes

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  7. When we want to delete a rate, it is not possible if there are restrictions affecting to "All rates". It is not operational to delete all restrictions affecting to "All rates" in order to eliminate an specific rate. Instead of not letting you delete that rate, it should be asked with a "warning" something like "would you like to delete this rate eventhough there is a restriction on it?

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. It would be helpful if the search bar could also detect words or numbers that are written in the notes of a product.

    1 vote

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  9. In the overview of all the products we have in the additional and bookable services, I really miss a column that shows which products are visible for employees. Or a possibility to filter those products only.
    Now I have to either enter each product to see if the option is selected or open a second screen as an employee to see what is visible.

    1 vote

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  10. Products have the ability to send a message to an individual or department when created. It would be great to have the ability to automatically create a task as well. This would need to have their own notification fields of who to create the task for.

    3 votes

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  11. Split reservations - optional and confirmed

    at the moment, only in house reservations can be splitted. When a guest already books a room change, we have either to make two different reservations or block the spaces until the guest is checked in.

    3 votes

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  12. Copy a reservation to a future date

    Often returning clients make sometimes the same booking for different dates. It would be great to have an option to copy a reservation to another date to make the reservation process quicker.

    4 votes

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  13. Due to New Zealands legal environment we cannot turn off the requirement for the details of every guest staying in a room when checking in via the kiosk.

    As you can imagine if a guest books a three bedroom ********* for her and the children she doesn't want to spend all the time required to fill in details for each of her children just to proceed with the check in. We as a property also do not require this.

    We no longer use kiosk for this reason as guests become too frustrated.

    1 vote

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  14. If you add a new reservation with a product . Firstly i add it with the Drop Down Product. Then mews adds the product price to the room rate in the editable field and below in the grey total amount. when i now edit the room rate it shows a second field with adtional product but my added product isnt shown the new rate is added with the local tay the right total amount. and now the bug comes when i now confirm the booking the additional product in may case a dog fee gets added. So the bug is…

    1 vote

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  15. Amadeus360 (POS) integration missing

    3 votes

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  16. Amadeus360 (POS) integration missing

    2 votes

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  17. Add ability to choose which specific products are included in the automatic settlement to avoid charging unwanted products, for example, city tax when handled through products

    1 vote

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  18. When you send an email and you manually select the language, the Preview in the mail queue should mention that this language was selected manually and did not follow the usual logic

    1 vote

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  19. We highly request a function that allows us to have an inventory of all our extra beds in Mews, and that automatically keeps track of when/how many xbeds that are sold. To make sure that we don´t oversell them.
    As it is today, we need to manually keep track of incoming reservations that needs xbeds, and put this in an excel document - this needs to be done several tims a week and it takes a lot of time and effort, when it should be a simple solution in the system.

    3 votes

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  20. Enhance the booking engine to intelligently display add-on products based on the inclusions of the selected rate. Specifically, prevent the display of the breakfast add-on when the chosen rate already includes breakfast.

    Background:
    Currently, our booking engine is configured to offer both rates including anf excluding breakfast, allowing guests to add breakfast as an optional extra if it is not included. This approach works well for rates not including breakfast. However, when a rate that includes breakfast is the only option presented, the system still displays breakfast as an add-on. This redundancy not only confuses guests but also undermines the…

    1 vote

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