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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1863 results found

  1. 11 votes

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  2. 11 votes

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  3. Move search results management into entities reducers for easier preselecting of result

    Extend Customer search result with:

    • Classification icons behind name (primary text)
    • Country code behind email (secondary text)
    11 votes

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    0 comments  ·  Other  ·  Admin →
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  4. 11 votes

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  5. 11 votes

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  6. 11 votes

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  7. 11 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. 11 votes

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  9. House use rooms should set a space as clean at the end of a stay.

    11 votes

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  10. By integrating VIES to Mews, a user would be able to search for company details upon entering a European VAT number. This feature would function similarly to how the address search works, auto-filling required data while issuing invoices to help save time and ensure reliable data.

    11 votes

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  11. 11 votes

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  12. 11 votes

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  13. 11 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. You should be able to change the customer on a reservation without first having to add them as a companion. The current process creates an unnecessary and inefficient workflow.

    For example, if a booker initially makes a reservation under Joe Smith but later wants to change the guest name to Jane Doe, the hotel reservations agent must:
    1. Change the reservation to two guests
    2. Add Jane Doe as a companion
    3. Assign Jane Doe as the primary guest
    4. Remove Joe Smith from the reservation
    5. Change the reservation back to one adult

    That’s five steps just to change…

    10 votes

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  15. Ich hätte gerne die Möglichkeit, einer Rate nur ein gewisses Kontingent zuzuordnen.

    Ich habe eine Frühbucher-Rate, möchte diese aber nur für eine begrenzte Anzahl an Zimmern buchbar machen.

    Wir arbeiten mit DIRS als Channelmanager, da konnte ich das als Regel einstellen (schließe diese Rate, wenn weniger als x Zimmer verfügbar sind).

    Sinnvoll wäre es, dies unter den Restriktionen einzutragen.

    Würde mich sehr freuen, wenn dies realisiert würde.

    10 votes

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  16. Add More conditions to the Product Rules: so users can have even more specific applications. Some of them are:

    Such as the "Creation Date" of reservations. Especially if a new tax/service fee is to be in effect only after/before a certain date.
    Age Categories
    Space Features
    Valid Period of promotion (Voucher)
    Floor Number

    10 votes

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  17. The option of setting automatic alerts to pop-up during different stages of reservations, such as during check-in, any time you open the reservation, during check-out. The alert text should be customizable, so a user can enter anything there, but also the possibility of adding standard alerts depending on membership level, profile classifications, specific rates, etc.

    10 votes

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  18. The "group by" filter in the reservation report does not differentiate between groups with 1 reservation and those with 3+ reservations. Mews assigns a group reference/name to all regardless of the number of reservations in the group.

    For better group management, we need a more comprehensive group reporting for all corporate/business/conference groups at a property which would aid in easier marketing, financial performance, and reservation management.

    10 votes

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  19. Nice to have is the total number of rooms booked in de availability block report/ dashboard

    10 votes

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  20. Es sollte möglich sein, dass alle Gäste eines Zimmers auf der Rechnung stehen und nicht über das Notizfeld!

    10 votes

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