128 results found

1. Let the main booker add companion details during the online check-in process

   I understand how nice it is to collect more email addresses from guests, but the workflow to add companions during the online check-in process is causing most guests to not finish it.

   We (in Austria) require a name, nationality and date of birth of every companion.

   During the process, the main booker fills out his/her details, which is working very smoothly. Then the guest is asked to add companions. The guest can add a name and an email address for the companions, who then have to perform a seperate check-in process. This often does not happen, as the guest feels it is too much effort, or the companion is a child and doesn't actually have an email address. Which leads to us having to perform a manual check-in on arrival anyway, and the guest is annoyed because they feel they made effort to avoid just that.

   I think, an option to add nationality and dates of birth in the same box where the main booker adds the companions would solve this issue.

   I understand how nice it is to collect more email addresses from guests, but the workflow to add companions during the online check-in process is causing most guests to not finish it.

   We (in Austria) require a name, nationality and date of birth of every companion.

   During the process, the main booker fills out his/her details, which is working very smoothly. Then the guest is asked to add companions. The guest can add a name and an email address for the companions, who then have to perform a seperate check-in process. This often does not happen, as the guest feels… more

   45 votes

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   idea to upvote  ·  Adminjames.taylor (Admin, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

2. Online Check out available for all reservations

   Hi Mews Team,

   the online check out function is yet not available for all reservations. For example it is not possible to use the check out online for company reservations. We need this function available for all reservations.

   1. Enable online checkout for all reservations
   2. Guest need to change their billing adress during online check out. This is absolutely essential the prevent going customers to front office to change their company adress.
   3. The process must be easy and quick

   Thanks
   Linus

   29 votes

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   idea to upvote  ·  AdminOlivia Dingreville (Admin, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

   
   

3. Disable Messaging

   Please make the Messages/chatfunction optional or opt-out.
   We don't want to use this tool to communicate since we now have to keep an eye on yet another system. Next to our socials, Whatsapp, mail, phone etc. etc.

   29 votes

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   idea to upvote  ·  Jan Pulkrábek responded

   Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

4. Automatic replies for direct guest messaging

   We would like to reply with automatic messages to direct guest messages, to make sure our guests are not waiting for an answer too long. This would come in handy during the weekends, when no one is in the office.

   Another option would be to have the option to shut down the chat function completely or to be notified by an email.

   28 votes

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   unlikely  ·  Jan Pulkrábek responded

   Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

5. Option to edit or disable mandatory OCI/GDPR mail

   We are having a lot of discomfort with the tone of voice and content of the email that gets send out automatically after booking, and thus being the first email that guests receive after they make a booking. The mail starts with "At <PropertyName>, we are dedicated to your leisure..."

   This email cannot be disabled, nor can it be edited to OUR tone of voice. As our property isn't actively using online check-ins, this is for our guests a pointless email. (except for the GDPR notification) After this mail, we are still forced to send a confirmation mail, upselling mail and are worried that the conversion will suffer from the amount of mails our guests are receiving. Obviously, we don't want them to feel like we're spamming them.

   Please Mews, make it so that we can edit it's content, so we can - for instance - implement our confirmation mail in the OCI/GDPR mail in our(!) property's tone of voice!

   We are having a lot of discomfort with the tone of voice and content of the email that gets send out automatically after booking, and thus being the first email that guests receive after they make a booking. The mail starts with "At <PropertyName>, we are dedicated to your leisure..."

   This email cannot be disabled, nor can it be edited to OUR tone of voice. As our property isn't actively using online check-ins, this is for our guests a pointless email. (except for the GDPR notification) After this mail, we are still forced to send a confirmation mail, upselling mail… more

   28 votes

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   released  ·  AdminMews Admin (Product Manager, Mews Systems) responded

   Hello from Mews product team!

   Good news! You can now request disabling of the “Customer added” email (also known as “Account created”) through our Support.

   Based on several feedback sessions with many of you this solution is looking to be the best one (comparing to e.g. email customization).

   Thanks for all your inputs.
   Aneta

6. Selecting Add on Product Early Check-in or Late Checkout Changes the Arrival or Departure Time

   When selecting an early check-in or late check-out product, it would be good if the system could change either the arrival time or departure time to make the product selected. This would save time and notify us when the guest is arriving earlier rather that search to see who purchased the early arrival product.

   23 votes

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   idea to upvote  ·  AdminJosef Lapka (Admin, Mews Systems) responded

   Review of Mews Search starting and in exploration phase

7. send guest messages

   At the moment, you cannot send a message or email from Mews to your guests.
   This functionality needs to be implemented ASAP. I really expect this functionality from Mews. There should be an easy way to send out a message to all inhouse guest at onec for example.

   21 votes

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   idea to upvote  ·  Adminjord.sips (Product Manager, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

8. Ability to customize time the emails are sent

   The ability to chose at what time the emails are sent.
   e.g. online check out invitation

   21 votes

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   released  ·  Jan Pulkrábek responded

   Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

9. Ask for arrival time during online Check-In

   Ask for arrival time during online Check-In

   19 votes

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   idea to upvote  ·  AdminOlivia Dingreville (Admin, Mews Systems) responded

   Hello from the Mews product team. 

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. 

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

10. Navigator 2.0 Messaging

    The messaging feature helps connect guests directly to the staff currently available at your property. Additional features to this messaging system could help improve communications by integrating platforms and making it easier than ever for your guests to access and use.

    19 votes

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    unlikely  ·  Aneta responded

    Hi Mewsers,
    Thanks a lot for voting for this idea. As this idea is a bit too generic I have created the ideas which arised from this one:

    https://feedback.mews.com/forums/918736/suggestions/40305979

    https://feedback.mews.com/forums/918736-navigator-guest-portal/suggestions/40305907-omnichannel-communication-in-mews

    Please feel free to vote on them or create the new one.
    Have a great day,
    Aneta

11. Magic link for OCI

    Magic links are a fast and secure tool for logging in to an account without password authentication. By including a magic link in confirmation emails, customers who create reservations through OTAs such as Booking.com could use that unique link to log in to their Mews Navigator accounts, update their email to correct one, confirm it using a magic link, and then complete online check-in before arrival.

    19 votes

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    released  ·  Aneta responded

    Hi Mewsers!
    Magic link are for quite while available for you as placeholders which you can simply add to your e-mail. (if you use our default reservation confirmation template it’s already there).

    We provide not only magic links for the online check-in but for messaging for example. Please find all magic link in the list of all placeholders for the emails here:
    https://help.mews.com/hc/en-us/articles/360001840877-Set-up-emails

    Guest with booking.com addresses receives e-mails from you together with magic links (b.com resends these emails to their real address).

    Have a great day,
    Aneta

12. Navigator -> fully functional concierge

    Turn navigator in a complete concierge, where guest can, on top of what's already available:
    - View all details of the reservation: PRICE, info about the space selected, ...
    - manage the reservation (change dates, cancel it, add or remove guests, ...)
    - purchase stay services (already present in the be) in advance

    18 votes

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    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

13. Attach passport image at online check-in

    Allow the guest to attach a copy of the passport at online check-in.

    This feature would allow the guest to have a quicker check-in because the passport would be validated in advance by reception.

    16 votes

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

14. Send Before start email for all new reservations not only 48 hours in advance

    If you have the before start template set-up, this is triggered to be send 48h prior to arrival. However, if guests make a reservation 24h in advance, this template will not be send. It would be better if this template is send to all new reservation made within the 48h window as well. Because it is not logical that only guests who booked earlier in advance receive necessary information for their stay.

    14 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

15. Automated OCI email to guests without payment details

    An automated e-mail could be sent directly to the customers containing a link to Mews Navigator, where the customer can complete their user profile with payment details.

    14 votes

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16. Our direct Chat in room

    Add a QR Code or so to the rooms, so the guest can use the direct chat to get in contact with the Hotel from the room and just just via the Emails.

    13 votes

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    idea to upvote  ·  AdminOlivia Dingreville (Admin, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    
    

17. Online Check-out - split bills/invoices

    give guests the option to split bills with companions during online check out

    13 votes

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

18. Booker to preview reservations in Guest Portal

    It is strange that "Bookers" are not able to perform 'Confirm' or 'Cancel' actions on an Optional booking as a Booker has generally been tasked with the full flow of creating / updating reservations

    13 votes

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    idea to upvote  ·  0 comments  ·  Guest Portal  ·  Delete…  ·  Admin →
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19. Mandatory fields to be filled out at online check in, due to legal requirements municipal.

    To have the possibility to make fields in the online check in Mandatory, as those are based on the legal requirement for our legal environment.
    A lot of municipals in the Netherlands are obligating the hotels to keep more records of the guests. Like document number and the fellow travelers.
    Now we have to manuelly fill this in when customer is at the reception. However, we can try to shortner this process, when we can make these fields mandotory to be filled in by the online check in. Save us, and the customer lots of time.

    12 votes

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    released  ·  Adminjames.taylor (Admin, Mews Systems) responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en/customize-your-online-check-in-form-for-faster-frictionless-check_ins-xnTylJCp. Thank you again for sharing your idea!

20. Online check-out emails to be sent at customised time

    Online check-out emails are currently sent at 5pm day before arrival. For properties with high focus on a relaxed luxury experience this has caused negative guest reactions. Ex a guests checks-in at 4.30pm, for a 1 night getaway and on their way to the spa 30min later they get a an email prompting online check-out. Whilst it may seem efficient it might not be a relaxing guest experience. In addition, properties with a high capture rate for dinner would not want to push their guest to take actions before dinner charges has been added to the bill. The ability to set the time for the online check-out email on individual property level (rather than standard 5pm day before arrival) would help to provide a better guest- and operational experience

    Online check-out emails are currently sent at 5pm day before arrival. For properties with high focus on a relaxed luxury experience this has caused negative guest reactions. Ex a guests checks-in at 4.30pm, for a 1 night getaway and on their way to the spa 30min later they get a an email prompting online check-out. Whilst it may seem efficient it might not be a relaxing guest experience. In addition, properties with a high capture rate for dinner would not want to push their guest to take actions before dinner charges has been added to the bill. The ability to… more

    12 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!