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Ask for review within guest journey

It would be great if guests would receive an automatic e-mail after departure to review their stay and if we could choose to show these reviews to other guests in the distributor when choosing/booking a room.

Alternatively, guest can be asked to provide review during online check-out as well.

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Kato shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  Aneta responded  · 

Hello from the Mews product team,

Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

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  • Claas Normann Mäder commented  ·   ·  Report

    Check out Customer Alliance as a thirs party software heloing you with that. We used it for 3 years now and are more then happy with it. It is in the MEWS APP STORE.

  • kimberly rooijakkers commented  ·   ·  Report

    Upon completing the MEWS online check-out process have the final screen asking guests to review their stay on a website such as google review or tripadvisor .

  • kimberly rooijakkers commented  ·   ·  Report

    Ask guests the Net Promotor Score or a rating of their stay at the end of the online check-out process.