93 results found

1. A check-in URL for each booking platform

   We would like to request the addition of a clearly visible and fully functional online check-in URL to each booking platform we use, specifically for multi-property guest journeys.

   At the moment, we’ve noticed that the check-in link is either missing or not functioning correctly on platforms such as Booking.com. This inconsistency creates friction for guests and limits our ability to encourage early and smooth check-ins.

   Ensuring the online check-in link is prominently displayed and operational across all platforms would greatly improve the guest experience and help streamline our pre-arrival process.

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2. Quick Checkout for reservations with balanced bills

   Let me propose a new flow for Quick-Checkouts, complementing or enhancing the self checkout:
   Let an automation run daily at a certain time (for example 8 or 9 am) with the following process:
   - find reservations ready to check-out today (balanced bill, check-out today)
   - check if a company is attached to the reservation or if a routing rule is applied, possibly also exclude reservations based on rate or rate group filter, skip those, but include the ones that are to be paid with a virtual credit card.
   - check if an email is attached to the reservation owner, if not, skip
   - close and send the bills (where the bill is to be issued to the reservation owner) for reservations that pass above filter
   - together with the bill send an short email with a link to check-out the reservation.

   The final goal: Eliminate manual check-out for most reservations that are either prepaid, paid at CheckIn, or travel-agency paid. Allow guest to easily (button in email) declare that they left the hotel.

   Let me propose a new flow for Quick-Checkouts, complementing or enhancing the self checkout:
   Let an automation run daily at a certain time (for example 8 or 9 am) with the following process:
   - find reservations ready to check-out today (balanced bill, check-out today)
   - check if a company is attached to the reservation or if a routing rule is applied, possibly also exclude reservations based on rate or rate group filter, skip those, but include the ones that are to be paid with a virtual credit card.
   - check if an email is attached to the reservation owner, if… more

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3. Limit Chat Button's Access to the Guest Portal

   "Contact Us" or "Chat with Us" buttons in the Email Templates currently lead to the guest portal (GP) when clicked.

   We should give users the possibility to limit such access to just messages and prevent the guest from accessing the GP, especially if the property does not wish to use the OCI (online check-in) flow as part of their operations.

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4. Add minibar items during online check out

   At the moment the guests cannot add any minibar item to the bill, they have to come extra to the FO desk to settle the payment for these items.

   If they could add it during CO it would be much effective.

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5. Clarify check-out time options and policies for online check-out

   Customizable preferred check-out time. With the online check-out guests are asked what their preferred check-out time is, but this is not customizable. It makes it very unclear for guests that this does not guarantee their check-out time and we are not able to state that extra charges apply. It would make sense that hotels can adjust this according to their own policies

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6. GTRIIP Integration

   GTRIIP Integration offers a strong Guest ID Validating Guest Portal

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7. Late check out request and confirmation via Online Check-out flow

   request and confirm late checkout via OCO flow

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

8. Line spacing in product description in online check-in

   When you write the description of a product, you can add spaces between lines of text. However when the description of the product is viewed in the online portal where the guest can purchase it, the spaces are removed and the text appears as a single block. HTML or markdown coding does not fix this. It would be good if the line spaces entered in the description were replicated in the guest portal.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

9. Prompt guests to make a donation when checking out online

   We are a charity who provide accommodation for people at a greatly subsidised cost. We would like the online check out to prompt/ask guests if they would like to make a donation during the online check out process and to ask if they are Gift Aid eligible as part of that. It is similar to retailers who ask you to donate when paying online to their chosen charities and would make a huge difference to us.

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   idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

10. Meta data for online check in: Time of signing + Location

    Additional supporting data of when the guest signed the online check in registration.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

11. add {ConfirmationNumber} to placeholders.

    For example: We work with a mobile app (Zaplox) with deeplink to the mobile app, but we cannot make us of the deeplink at this moment, because placeholder {ConfirmationNumber} is missing. Therefor guests have to do all manually.

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    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

12. Process EXIF rotation information for uploaded images

    When taking the picture via iphone in portrait mode, it uses EXIF to handle rotations. So in the preview mode it looks ok, but after uploading and redownloading the image is stripped of these information and shown in the incorrect rotation settings.

    There should be library to handle this. I would not suggest trying to solve this from scratch as there are too many scenarios.

    Open Navigator on the iphone.
    Go to your Personal information.
    Tap to change your picture and take a new picture in the potrait mode, upload and save.
    Refresh the page and see the picture to be rotated by 90 degrees.

    When taking the picture via iphone in portrait mode, it uses EXIF to handle rotations. So in the preview mode it looks ok, but after uploading and redownloading the image is stripped of these information and shown in the incorrect rotation settings.

    There should be library to handle this. I would not suggest trying to solve this from scratch as there are too many scenarios.

    Open Navigator on the iphone.
    Go to your Personal information.
    Tap to change your picture and take a new picture in the potrait mode, upload and save.
    Refresh the page and see the picture to… more

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

13. Rename "the online check-in" to better reflect the feature's essence

    Please have a look at this issue with the online check-in.
    In short, we need the following to be activated when the guest proceeds with the online check-in option:
    1. Identify if the room is ready prior to proceeding with the online check-in, if the room is not ready; then the guest won’t be able to check-in.
    2. Guest information updated.
    3. Get guest credit card information.
    4. Charge the guest's credit card upon online check-in for the full stay/addons extras despite of the cancellation policy of the room rate.
    5. Identify if the room is ready prior to proceeding with the online check-in, if the room is not ready, the guest won’t be able to check-in.
    If the option doesn’t do all of these processes, I think the name of the online-check-in should be changed by MEWS to something related to the use.

    Any questions, please let me know.
    Many Thanks,

    Please have a look at this issue with the online check-in.
    In short, we need the following to be activated when the guest proceeds with the online check-in option:
    1. Identify if the room is ready prior to proceeding with the online check-in, if the room is not ready; then the guest won’t be able to check-in.
    2. Guest information updated.
    3. Get guest credit card information.
    4. Charge the guest's credit card upon online check-in for the full stay/addons extras despite of the cancellation policy of the room rate.
    5. Identify if the room is ready prior to proceeding… more

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.