135 results found
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Change Blacklist to non-derogatory term
Change the terminology from "Blacklist" to "Blocklist" or similar to allow for more inclusive language, rather than a derogatory term.
11 votesHello from the Mews product team.
Thank you for bringing this to our attention and for your contribution to our feedback platform. We are pleased to let you know that we have corrected the term.
Yours,
Ettore Zotarelli
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SMS messaging
You really should be able to send SMS messages to guests. This very basic and available in PMS systems far less advanced than mews.
Should be top priority
18 votesHello from the Mews product team. We are happy to let you know that your feature request has been released. We've introduced SMS to Mews, and it can now be set up through the Marketplace. For more information, please check out our release note here: https://releases.mews.com/en/improve-online-check_ins-and-increase-upsell-revenue-with-our-sms-add_on-in-mews-marketplace-iFxmojhC. Thank you once again for sharing your idea!
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Mandatory fields to be filled out at online check in, due to legal requirements municipal.
To have the possibility to make fields in the online check in Mandatory, as those are based on the legal requirement for our legal environment.
A lot of municipals in the Netherlands are obligating the hotels to keep more records of the guests. Like document number and the fellow travelers.
Now we have to manuelly fill this in when customer is at the reception. However, we can try to shortner this process, when we can make these fields mandotory to be filled in by the online check in. Save us, and the customer lots of time.12 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en/customize-your-online-check-in-form-for-faster-frictionless-check_ins-xnTylJCp. Thank you again for sharing your idea!
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Cursor jumps to end of line
When you try to type at the beginning of a word in the guest profile or invoice title, the cursor keeps jumping to the end of the line.
1 voteI've checked with the relevant product team and am happy to confirm this was updated in November 2023. Thank you for letting us know there was an issue here.
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Search for reservation by companion
Need to be able to search for reservation by companion.
9 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Make the calendar easier for guests
The calendar in the kiosk for the expiration date, birthdate, etc. is very illogical. It would be better if guests are able to write the date themselves, or make it a 3-part process (think apple) with the year date, and month separate.
The process to click the year first (tiny module top right) and then find the month and then the date is very confusing and unintuitive.6 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Users are now able to type dates into relevant fields on the Kiosk. Thank you again for sharing your idea!
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Add guest number on first screen of booking engine
For a better customer journey, it would be very helpful to first choose date AND the number of persons per room, and then display all suitable rooms.
That would make the online booking process f.E. for families much easier. Once Age based Product pricing is released, it would make the booking process of packages for families (f.E. with children Skiticket and adult Skiticket) much easier to be displayed.
So the booking engine would work like this:
Date & number of people -> room category -> Rate & Products -> Overview -> Details
9 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Thank you again for sharing your idea!
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Remove automatic task for products added
When guests add a product during online check-in a task is created, we would like to be able to select whether the task creates or not and have the option to disable this automatic task from creating.
8 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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travel agent set up and search
I tried finding a specific travel agency today and discovered that you are not able to search in the travel agency contracts profile!
as they are not alphabetically or able to filter other than by country, it is sheer impossible to find anything!
is there please an improvement coming with regards to agents as this is the most time consuming an illogical part of Mews.
thanks1 voteHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Find guest by phone number
I would like to find guest profiles in Mews by entering the phone number in the search bar (Even if country code is missing or written in 00 instead of +).
12 votes -
Check Out Kiosk
For Hotels/Hostels without reception it is necessary that the guest can check out at the kiosk - and pay the bill right there. The kiosk has an integrated Mews terminal, so the look and feel is exactly as it is at the online check out - just with the payment at the kiosk.
4 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. When completing their check-out, guests with outstanding balances can now pay their bills directly via a Mews terminal connected to the Kiosk. Thank you again for sharing your idea!
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Sort name search results by recent
When looking for a name in the search bar, the results are shown in alphabetical order. It would be way more convenient if the client profiles where sorted by closest reservation in time.
That way, when typing "Smith", you'll first get Mr Smith that has a reservation tomorrow or Mr Smith that just left last week-end and not Adam Smith from 4 years ago.21 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Restrict Availability to Rooms Availablie only in Conescutive Days
Show availability of rooms in the booking engine only if they are available in consecutive days to prevent guest from having to switch rooms. There should be a setting that would enable this functionality for properties that do not want to disappoint guest upon arrival.
2 votesHello from Mews,
This feature is already in place in the booking engine.
If guest selects dates, we only show room categories which are available for him in this time.
If you have any further questions, feel free to reach me directly.
Regards,
Jan Pulkrabek
Product Manager
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Option to block company profiles from being edited
It would be nice if you can block certain company profiles from being edited or deleted.
A simple check box for this, similar to the invoiceable checkbox would be great.
If this checkbox is selected the profile should only be adjustable by users with certain rights, similar to the invoiceable option.
5 votes -
Unable to search company/TA profiles by IATA
Would be helpful to assist in selecting correct TA profile when multiple exist with the same address. Would be great to be able to locate a profile, in the PMS search bar, by IATA number
9 votes -
Online check-out emails to be sent at customised time
Online check-out emails are currently sent at 5pm day before arrival. For properties with high focus on a relaxed luxury experience this has caused negative guest reactions. Ex a guests checks-in at 4.30pm, for a 1 night getaway and on their way to the spa 30min later they get a an email prompting online check-out. Whilst it may seem efficient it might not be a relaxing guest experience. In addition, properties with a high capture rate for dinner would not want to push their guest to take actions before dinner charges has been added to the bill. The ability to…
12 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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better search results
many a time we type in a guest surname only to get a blank result. unless you type in the first name of a guest, you are getting a wrong outcome.
this is absolutely vital for us as many times you get a family name to look for and not the first name of a guest. you are then either saying the guest is not in-house or you don't know it is a return guest.
not very good for the guest's journey...4 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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self check in
Hi - Self Check in has a maximum amount of times that it is possible to use ?! As it seems. Quote 100 has been reached for a regular guest of ours and he can not use the service anymore. The service self check in not usable anymore for that particular guest staying as often as he does. Is this correct ?
1 voteHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
Thank you again for sharing your idea!
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Enable Kiosk to scan IDs + Driver's Licenses in US + Canada
99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.
Scanning IDs and DLs is a needed feature in North America.
Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.
32 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Loyalty Programs - Add A Dedicated Section in Profile For Loyalty Program/s, Membership Levels, Colour-Coded Button & Hoverable Benefits
Under Internals there is currently only one Classification to select and that is 'Loyalty program'.
This is too generic, and doesn't indicate which program the member belongs to (Accor has three distinct loyalty programs) as well as which membership tier or level the guest is currently at (are they entry-level or a mega VIP platinum or diamond member)?
I would like to recommend that on the Profile screen that Files and Merge be moved down and a dedicated section for Loyalty be added, that can be fully customisable to the hotel's needs. This way we can have all programs and…
11 votes
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