SMS messaging
You really should be able to send SMS messages to guests. This very basic and available in PMS systems far less advanced than mews.
Should be top priority
Andrew Hewitt
shared this idea
Hello from the Mews product team. We are happy to let you know that your feature request has been released. We've introduced SMS to Mews, and it can now be set up through the Marketplace. For more information, please check out our release note here: https://releases.mews.com/en/improve-online-check_ins-and-increase-upsell-revenue-with-our-sms-add_on-in-mews-marketplace-iFxmojhC. Thank you once again for sharing your idea!
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Jean-Philipp SPIESS
commented
The way this product add-on has been priced is not a good fit for smaller hotels. Why can't there be pure pay-as-you go model, maybe with a higher individual SMS charges, but only on the acutal volume sent? I mean the cary over that remains from the 50 € each month for us cannot ever be consumed...
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Bartomeu Agustí Ferré
commented
BOOKING.COM is currently blocking any email message that we send from MEWS to our guests. So no guest journey for those guests who booked via BOOKING.COM. Would be convenient that hotel could start up the guest journey by SMS.