185 results found
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Fundliste / Found and Lost
Bitte erstellt die Möglichkeit Fundsachen und gesuchte Gegenstände nach Raum, Gast und Datum zu organieren.
Please create the possibility to organize lost and found items by room, guest and date.
1 voteWe're pleased to let you know that this is already possible with the improved task description field. You can find more information in the release note, which also contains an example of the lost and found item scenario mentioned here.
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The "Anything to add from the minibar” section that is presented by default during ALL Kiosk check-outs should be an optional setting!
The "Anything to add from the minibar” section that is presented by default during ALL Kiosk check-outs should be an optional setting! Many hotels / hostels / other accommodation providers do not have minibars, so forcing guests to navigate through this logic is confusing and clunky.
4 votesOn the latest version of Mews Kiosk if no products have the during check-out promotion this will not be triggered.
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Match & Merge: Decline Match
The Match & Merge Page should have a button that would allow the properties to decline/cancel the match "permanently"; otherwise, if we deem the suggested profiles are not a match, it will stay on the page as we have no other way to remove it. Right now, there is only "Merge" or "Review Later".
13 votes -
Link to call the lobby
Ability to send a link allowing clients to call the lobby directly by clicking on it
1 voteHello from the Mews product team!
We are happy to let you know that your feature request already exists within our customized email templates.
Phone numbers can be made clickable in HTML using a simple code such as <a href="tel:+17139339065">+1-713-933-9065</a>
Thank you for sharing your idea!
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Placeholder button colour
We require the ability to customise the colours of buttons, such as "Chat with Us" or "Manage Reservation," within the email templates.
Currently there is no option other than the default Cobalt Blue.
This flexibility will enable us to align their design seamlessly with the visual identity of the property's website and overall brand communication.
3 votes -
Make kiosk data entry requirements the same as for online check-in
Only request necessary data
At the moment, the Austrian online check-in only asks for the data that is actually required by the authorities. In the kiosk, however, all data of all persons including address are requested. You should also set the same requirements in the kiosk as in the online check-in.2 votesHello from the Mews product team.
We are pleased to let you know that your feature request has been released.
Thank you again for sharing your idea!
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Kiosk Screensaver
At the moment the Kiosk Screensaver welcomes guest in different langueges for Check In. I think it would be more intuitive to tell guest just in englisch to check in and check out at the Kiosk.
1 voteHello from the Mews product team.
We are pleased to let you know that your feature request has been released!
Thank you again for sharing your idea!
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Mews Kiosk Verbesserung der Deutschen Übersetzung
Manchesmal könnten die Gästeanweisungen des Kiosk besser formuliert sein mir ist aufgefallen:
Checkout fragt nach Raumtyp statt Zimmernummer
Check in fragt nach Kennung statt Ausweis
Und der Screensaver ist in diversen Sprachen nur mit Check In ein Allgemein verständlicherer Screensaver wäre sicher besser zb Check In & Check Out1 voteHello from the Mews product team.
We are pleased to let you know that your feature request has been released. For any translation issues, please contact our customer support team directly as these are not improvement requests, but errors to be corrected.
Thank you again for sharing your idea!
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Mews Kiosk Product Translation
The Mews Kiosk currently only displays bookable products in the default language of the accommodation, regardless of the language selected at check-in.
It should be easy to implement the use of existing translations in the kiosk, as is already the case in the booking engine and online check-in. For a good guest experience, it is important that the entire guest journey can be implemented in multiple languages.
6 votesHello from the Mews product team.
We are pleased to let you know that your feature request has been released.
Thank you again for sharing your idea!
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Mobile Phone Field on Reservation
Our little Hotel has doors with PIN Code to allow 24h Checkin.
We need a mandatory "Mobile Phone" field on the reservation form as a data input for the guest profile in order to later send out the Chekin PIN Codes to the guests arriving via SMS.We do this since 15 years now with an old booking engine. We decided to change to a new 360 PMS system and found Mews. But now in the onboarding process we had to discover that Mews has no such field. Thus we can not continue to send Checkin SMS Pin Codes to…
4 votesHi everyone!
Thank you for submitting your idea!
It's my pleasure to inform you that this is available on our Booking Engine settings, where phone number can be set as mandatory.
Cheers!
Ettore
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child
Bluserena requested to have the possibility to link the parent to the child automatically under their profile
2 votes -
Change the amount of Guest on Kiosk
The property may need to ensure that all guests' information is filled during check-in due to regional requirements. Due to that, should any plans change from reservation creation to check-in regarding guest count, guests can't successfully check in if they initially booked for 2 people but only 1 person was able to show up.
Make it possible to change occupation (guest count) on the kiosk last minute.
2 votesHello from the Mews product team.
We are pleased to let you know that your feature request has been released.
Thank you again for sharing your idea!
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Default value - mail templates
Currently, as soon as you make a modification, to any mail template, you erase the default settings for the template - which is all fine and well if you want continue customising your template and understand how to do so.
However from time to other you would like to go back to the original settings. Would it be an idea that the default button next to the template name, could be active, such that when you engage it, the template settings would revert to default ?
One great thing with the default settings, is that all translations have already been…
1 voteHello!
I am happy to announce that this has been released!
https://releases.mews.com/en/introducing-a-new-way-to-create-professional-looking-guest-emails-in-mews
Thank you for your ideas and for being a part of the Mews community!
Yours,
Ettore
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Kiosk check-ins can only happen after set check-in / arrival time
It would be great if the kiosk could be configured to not allow check-ins before the arrival time as configured in Stay settings.
Currently guests can check in using the kiosk at any time, so long as the room is set to inspected. We would prefer it if guests attempting to check using the kiosk in before the set arrival time were directed to the reception desk. I think this is how the kiosk used to function before the recent major update.
1 voteHello from the Mews product team.
We are pleased to let you know that your feature request has been released.
Thank you again for sharing your idea!
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Hide Rate for Online Check-In
Have the ability to hide rates for the online check-in. This is required for agents (wholesale) or some OTAs (packaged rates) where the rates should not be communicated to the guests.
This should be part of the rate configuration and also affect rate display on the confirmation emails.10 votesHello from the Mews product team.
We are so pleased to let you know that your feature request already exists: rates that are routed to a company (or OTA) bill do not appear to guests; this is how we recommend setting up rates collected by an OTA that therefore should not be visible.
Please check out our help article about routing products to company bills.
Thank you again for sharing your idea!
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Google wallet
Add Google Wallet to Guest Communications & Customer Journey. Similar than Apple Wallet
24 votesWe're happy to share that we've recently released Google Wallet room keys with Vingcard Vostio. Please see our release note for further details: https://releases.mews.com/en/wallet_based-room-keys-are-here-guests-can-now-open-doors-with-just-a-tap-of-their-device-DHOR96yD
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Other option for credit card details at online check in
When you check-in online you have to fill out your credit card details.
In The Netherladns not a lot of people have a credit card, therefore a lot of people can not use this option.
Is there a possibility to change this? Maybe by paying a deposit or just skip the credit card details?1 voteThank you for your feedback. We've recently released a change enabling you to decide which rates should ask for a credit card and which rates this isn't needed. Please see our release note for details.
https://releases.mews.com/en/now-ask-only-guests-with-unpaid-bookings-for-a-payment-card-during-online-check_in-p2jNp1J3
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Cursor jumps to end of line
When you try to type at the beginning of a word in the guest profile or invoice title, the cursor keeps jumping to the end of the line.
1 voteI've checked with the relevant product team and am happy to confirm this was updated in November 2023. Thank you for letting us know there was an issue here.
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Prevent second signature from online checked in guests (Kiosk)
When a guest check in already only he still needs to sign again when using the Kiosk Check in at the property. If the guest already signed during online check in he should not be forced to sign again at the property.
8 votesThank you for raising this. This has been resolved in the latest versions of the Kiosk. Now, guest's who completed online check in are not asked to sign again at the Kiosk.
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Change Blacklist to non-derogatory term
Change the terminology from "Blacklist" to "Blocklist" or similar to allow for more inclusive language, rather than a derogatory term.
11 votesHello from the Mews product team.
Thank you for bringing this to our attention and for your contribution to our feedback platform. We are pleased to let you know that we have corrected the term.
Yours,
Ettore Zotarelli
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