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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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168 results found

  1. New mail templates and customizations

    New e-mail templates and e-mail customization options

    348 votes
    52 comments  ·  Guest portal  ·  Admin →
    released  ·  Jan Pulkrábek responded

    We delivered customization of all emails which Mews send to guests.

    We will start collecting new feedback for missing placeholders and other things separately

  2. Age-based pricing

    For guests that are traveling with children, it is nice to give them a discounted price for some stay products, such as breakfast or excursions. Implementation of pricing for children can help to alleviate some of these costs for your customers and make pricing more attractive for families.

    295 votes
    released  ·  30 comments  ·  Guest profile  ·  Admin →

  3. Preview of mail templates

    Mail templates are currently editable and customizable using HTML within Commander. Although this allows for quite a lot of customization options, it is restricted to those who are more familiar with using HTML. Introducing a preview button or test email functionality could help properties greatly, as they could then see exactly what the final product will look like while they finalize their email formatting.

    It's also important for being able to track the correspondence which was sent out to guests.

    285 votes
    8 comments  ·  Guest portal  ·  Admin →

  4. Knowing how often a guest stayed before in the hotel

    On the guest profile there should be a number which shows how often a guest has been in the hotel before

    201 votes
    released  ·  13 comments  ·  Guest profile  ·  Admin →

  5. Require guest to update email address during online check-in

    At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.

    200 votes
    7 comments  ·  Guest portal  ·  Admin →
    released  ·  Aneta responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.

    We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.

    Thank you again for sharing your idea! 
    Have a great day,
    Aneta

  6. Signing Registration forms Digitally

    Going paperless is not achievable at the moment as it is not possbile to sign the registration form digitally other than the use of the operator.

    170 votes
    21 comments  ·  Guest portal  ·  Admin →
    released  ·  Aneta responded

    Hi Mewsers!
    Guests can now sign digital registration cards in Navigator before arriving!

    Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card.

    We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757

    For more information check the release note at https://releases.mewssystems.com/.
    Have a great day,
    Aneta

  7. Let the booker fill in the data of all companions

    For properties with AutoCheck-in we need the booker to be able to fill in the data of all guests as some of them (old people and children) don't have email address to complete the compulsory data of the registration cards.

    166 votes
    released  ·  14 comments  ·  Guest portal  ·  Admin →

  8. Upselling during the Guest Journey

    Create an option to upsell guests with add-ons, products, services and room upgrades during the guest journey.

    Guests should be able to book additional services, products even after they create their booking.

    165 votes
    released  ·  8 comments  ·  Guest portal  ·  Admin →

  9. Merge company profiles

    Company profiles are very important to keep track of business travelers and are used to analyze data regarding corporate stays. For this reason, it is always important to keep company details up to date. As many companies change or if there are any duplicate profiles, it could then be very useful to implement company profile merging, similar to the feature available for customer profiles. This addition can help keep all profiles up to date and encourage consolidation in your property's system.

    163 votes
    released  ·  16 comments  ·  Guest profile  ·  Admin →

  10. Send confirmation without rates

    Option to send a confirmation without rates. We have a lot of companies that book rooms for their guests. They, understandably, don't want their guest to know the price that was paid for the room. Now we have to make manual confirmation for these companies to forward to their guest.

    144 votes
    17 comments  ·  Communications  ·  Admin →
    released  ·  AdminEttore Zotarelli (Senior Product Manager, MEWS) responded

    Hi everyone!


    This is already possible by implementing routing rules that send those items paid by the company directly to a company folio, instead of keeping under the guest. This is the same use-case as one must do when working with Expedia, for example.


    The routed items will not be shown to the guests, while they will still have all the information they need from the confirmation and other emails.


    Thank you for submitting your idea, and feel free to reach our support team for assistant shall you have any questions setting up your routing rules.


    Yours,

    Ettore Zotarelli - Senior Product Manager

  11. Introduce a configuration whether to request Credit card details during online check-in

    Guest are currently required to insert payment card during online check-in. This sometimes causes problems with double-charges in case the guest's reservation is prepaid by agency and staff latter on accidentally charges the guest card for stay. It also raises questions and mistrust of guests for online check-in and prevents them from finishing it.

    Another case:

    If "mandatory credit card" rules could be based on ratecode or rate category.
    When we have a guest that is staying complimentary/using a gift voucher or company is paying, that guest is currently still required to enter their creditcard details as part of the…

    127 votes
    20 comments  ·  Guest portal  ·  Admin →
    released  ·  Adminjames.taylor (Admin, MEWS) responded

    Thank you for your continued feedback and ideas to keep improving Mews. We have recently released an improvement to give you greater control of when to request a credit from guests during online check in. Please see our release note for more details:


    https://releases.mews.com/en/now-ask-only-guests-with-unpaid-bookings-for-a-payment-card-during-online-check_in-p2jNp1J3

  12. Automatically block favorite room to a guest

    Our regular guests want the same room every reservation, right now we need to assign and block this space to them manually. My idea is to have select box to select the favorite room number of a guests in their 'profile' internals. By this MEWS can automatically block the favorite room of the guest when the reservation is made.

    123 votes
    6 comments  ·  Guest profile  ·  Admin →
    released  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers!

    We are very happy to inform you that your request to automatically assign guests to their favourite room is ready and available for your use.

    Head over to a customers profile and, select the “internals” tab then click on “Preferred space features” to mark the preferences for your loyal guests.

    Tip: Make sure that you have space features setup to ensure that the guests are automatically assigned to the correct room.

    You can find more information about this feature by following the link below:

    https://help.mews.com/hc/en-us/articles/360001841177-Create-or-delete-a-space-category

    Thank you for your feedback and suggestions.

    Kind regards,
    Your Mews Product Team

  13. Send test email from within 'Mail Templates'

    As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.

    117 votes
    6 comments  ·  Guest portal  ·  Admin →
    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!


    Now you can actually see all the preview of emails within the customization of emails.

  14. Multiple Distributor images per space category

    Include gallery of images for each space category advertised on Distributor

    101 votes
    2 comments  ·  Booking engine  ·  Admin →
    released  ·  Mews Product Team responded

    Hello, we are happy to announce that the first version of the gallery (multiple images per space category) has just been released on desktop today (November 13, 2019).

    This is the very first, simplified version of the feature and additional functions (carousel, animations, mobile support etc) will follow shortly.

    More details about the feature are available here https://releases.mews.com, including a link to the tutorial explaining how to upload images.

    We will appreciate your feedback here in Uservoice!

    Best,

    Martin Kucera
    Product manager, Mews Distributor

  15. Hotel email domain

    Allow hotels to send customer communication emails from Hotels email domain.

    100 votes
    released  ·  13 comments  ·  Guest portal  ·  Admin →

  16. Hotel logo at the Guest portal

    some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official

    85 votes
    3 comments  ·  Guest portal  ·  Admin →

  17. Guest profile notes

    When we merge guest profile, we can lose some informations in the guest profile notes box. This is really problematic and should not happen...

    84 votes
    4 comments  ·  Guest profile  ·  Admin →

  18. Attach customer profile to company profile

    Attaching the profile of the customer to the profile of the company will reduce the amount of manual work and help all future bookings make even more accurate.

    82 votes
    released  ·  4 comments  ·  Guest profile  ·  Admin →

  19. Include OTA reference number on invoices

    71 votes
    5 comments  ·  Guest profile  ·  Admin →

  20. children email to be skipped

    When checking in via Operator email for Children should be allowed to be skipped.

    70 votes
    0 comments  ·  Kiosk  ·  Admin →
    released  ·  Adminjames.taylor (Admin, MEWS) responded

    Hello from the Mews product team and thank you for your suggestion! We can confirm that email is an optional field in Kiosk (formerly Operator) as well as during the Online Check-in. So guests are able to skip entering the email for any children in their group.

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