128 results found
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Staff is aware whether the chat message got resolved
Is it possible to have some kind of "no reply needed" button for the messages box (guest chat). Sometimes there are cases that the guest has sent the message and then called for us so there is no need to reply for the message anymore. It would be great to have the button to mark for the other employees that this case has been closed.
If I log in to the MEWS systems I immediately see that there are new messages arrived. Somehow the messages sometimes seems to be unread even tough someone else (my colleague) has already replied with…
12 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Display only first name or first name & initial in guest messages
Currently when messaging a guest through the Mews Messages platform the full name (or whatever name is set in the employee's profile) is displayed to the guest. This is very uncommon and I don't know a single platform that provides the first and last name of a customer support employee. In addition we should be able to give our staff protection from any harassment they could receive as a result of this. As a temporary fix you can remove your last name from your employee profile but this isn't ideal.
12 votesHello Mewsers!
Good news! Because privacy of your employees is very important for us, from now, your guests will be able to see only the first name of employee who is replying in the chat.With the first name, communication still remains personal but does not expose any sensitive information about your employees.
Have a great day and thanks for feedback you provided,
Aneta, Navigator Product Manager -
If a guest cancels online, that we receive confirmation of the cancellation.
If a guest cancels online, that we receive confirmation of the cancellation.
11 votes -
Show reservation status in Mews Guest Portal
Show whether a reservation is in an optional or inquired state in Mews Guest Portal as it can be confusing for the guest.
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Loyalty Programs - Add A Dedicated Section in Profile For Loyalty Program/s, Membership Levels, Colour-Coded Button & Hoverable Benefits
Under Internals there is currently only one Classification to select and that is 'Loyalty program'.
This is too generic, and doesn't indicate which program the member belongs to (Accor has three distinct loyalty programs) as well as which membership tier or level the guest is currently at (are they entry-level or a mega VIP platinum or diamond member)?
I would like to recommend that on the Profile screen that Files and Merge be moved down and a dedicated section for Loyalty be added, that can be fully customisable to the hotel's needs. This way we can have all programs and…
11 votes -
Ask for review within guest journey
It would be great if guests would receive an automatic e-mail after departure to review their stay and if we could choose to show these reviews to other guests in the distributor when choosing/booking a room.
Alternatively, guest can be asked to provide review during online check-out as well.
10 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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10 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Pull Guest Information from Apple Pay to Mews
Apple Pay stores information such as address, email, phone number on the phone of the guest. Apple Pay also allows sharing this information with 3rd party application.
It would be great if Mews can pull this information to get the information from the guest and further automate the journey for the guest.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Online check in - mandatory to finish all guests data to finish
Online CI confirmation.
When the guest wants checked in online and he booked the room for two, online CI would not be completed in Mews without filling information for both guest. In that case I would recommend that message showed up after first guest finish online CI should inform the guest that online CI will be completed after all companions will finish online check in.9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Mews.li index landingpage
Dear support,
Some of our guests don't trust Mews.li. They search by google or directly on mews.li domain and see our hotelier login page which they clearly don't understand.
It would be useful if non hotelier mews.li visitor would have more info about Mews and why they should trust mews.li.
OR 2nd solution:
Mews sends email from mews.com domain. problem solved :)
9 votesReview of Mews Search starting and in exploration phase
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Quotation should be able to confirm regardless to which email address it has been sent
When you send a quotation to a custom email address, the guest will not be able to see their proper quotation, this is only possible when you send it to their own email. They can not use the blue "confirm" button due to a bug in the system. Please have this fixed, it occurs many times that we have to send the quotation to another address.
9 votes -
Invite companion via online check in regardless of legal environment
The main guest should be able to invite a companion to complete Online check in regardless of whether it is required or not for the property's legal environment.
This will allow properties who currently don't have this option to have a better check in experience for both guests staying on the reservation.
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show company name in online check out
When a guest uses the online check-out he/she has no company details at all, while the company name is already in the reservation. Would be good when the guest sees the company name without being able to edit it. Otherwise he thinks the company is not in the reservation and we risk that he/she changes the guest name for the company name.
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Remove automatic task for products added
When guests add a product during online check-in a task is created, we would like to be able to select whether the task creates or not and have the option to disable this automatic task from creating.
8 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Enable properties to deactivate the On-line Check-in option.
Please allow properties to disable the online check-in function at the guest portal.
It is great that guests can access the guest portal, use the chat, see the reservations and fill in personal details as well as personal details of the other members that are traveling.
We would like to keep the "chat with us" placeholder in the confirmation and prearrival email templates so guests can access the guest portal, check their reservations, chat with our reservations' team and fill in personal information, but deactivate the online check-in option.
By default the online check-in is not activated when the reservation…
8 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Show real/more reservation details in Navigator.
The information showed in navigator is not enough. Especially for guests with multiple reservations/cancellations. I am missing at least: Confirmation number, rate type, room type, price, extra products.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Guest can access bill in Navigator
The Navigator should have a feature that will allow current guests to have live access to their bill, not just during the online checkout.
8 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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QR code to be visible in the Before Start e-mail.
It would be great if the standalone QR code would be visible in the Before Start e-mail as well in addition to the apple wallet option so that the android users could check in more easily in the Operator kiosk as well.
8 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea! -
Online check-out
At the moment is missing online check-out. If the customer leaves, there should go a notification for housekeeping, that room is available and cleanable.
8 votesYay! Online check-out is released.
Learn, how it works from Mews university video:
https://vimeo.com/399601559Learn, how to set it up:
- Mews Uni video: https://vimeo.com/399321456
- guide: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-outEven-though it’s released, we are still improving the feature based on your feedback shared through our feedback portal. Currently, the online check-out is not available in France, Portugal, Italy and Spain yet. But we are currently working on enabling the feature in these countries as well.
Have a great day,
Aneta
Product Manager for Navigator -
Hide Rate for Online Check-In
Have the ability to hide rates for the online check-in. This is required for agents (wholesale) or some OTAs (packaged rates) where the rates should not be communicated to the guests.
This should be part of the rate configuration and also affect rate display on the confirmation emails.7 votes
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