903 results found
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Configure sender email address for each mail template
Have the ability configure different sender emails on the email template level.
For example -
Bill sent - sent from [email protected]
Confirmation - sent from [email protected]15 votes -
Option to show companions when pulling reservation reports
When I pull a group report, it only shows the owner of the reservation for every room in the block. I would love to have the report include the option to include all companions for every reservation on the report, as we often have clients ask for this type of reporting.
1 vote -
[email protected]
Feature Request: Email Draft/Error Notification
I would like to suggest a new feature.
Could we add a pop-up notification for emails that have not yet been sent? This would make it immediately visible when an email is still pending and not sended, giving users the opportunity to review and correct any mistakes, such as spelling or grammar errors.
I believe this would help prevent accidental mistakes and improve the overall quality of outgoing emails.
1 vote -
Create different merge fields for customer and booker, so we can populate both information within email templates.
Currently we need to trigger 2 emails to send confirmation to a booker and guest. Both emails only trigger data for that specific profile type. We want to populate the confirmation email with both profile types (booker and guest)).
2 votes -
Shortened URLs for sharing booking links
It would be really useful to have an option to shorten booking links directly within the platform, without having to rely on external websites like bit.ly or others. Currently, the booking link in Mews can get very long, which isn't ideal for sharing.
I think this addition would improve the user experience, making it more efficient and streamlined.
Thanks for considering this!
48 votes -
Adding a "tax-exempt" marker for guests In Austria
The problem
In Austria — and likely in other jurisdictions with a local tourist/bed tax — certain guests are exempt from the tax. A common case is business travellers or contract workers who become exempt after a set number of nights (for example, from the 3rd night onward under some municipal rules).Today there is no way in Mews to flag a guest or a reservation as tax-exempt on the registration form / guest report. As a result, properties have to report these exemptions to their municipality manually, outside of Mews. This is time-consuming, easy to get wrong, and has…
1 vote -
Check in form: "Issuing Authority" instead of "Issuing City"
The fields for travel documents / IDs currently contain a field labeld "Issuing city". However, this does not make any sense, because most passports and ID cards do not have a field "issuing city". Instead, as for example required by law in Austria, a field "Issuing Authority" would be required.
Therefore, I recommend to add a field "issuing authority" and make it default in jurisdictions where this is required to collect. Make "Issuing city" hidden or optional.5 votes -
Ready system for eID
With the upcoming introduction of an eID in Switzerland, the ID/Passport scanning function should be updated to be able to read QR codes and access Switzerland's eID system.
Also online check-in should allow guests to connect their eID if wanted, next to manually filling in all data.
10 votes -
Customize Booking Engines with different products
Currently, there is no way to customize different booking engines with different product selections and pricing.
For example, the default booking engine could show standard products and prices for regular customers, while a travel agent’s booking engine could show products specific to that agent, such as a dinner package with a negotiated seasonal price instead of the regular public price.
This would make booking engines more flexible and better suited for different sales channels, partners, and customer groups.
1 vote -
Booker confirmation
Hi Mews team,
We really appreciate the new email designer, but there is one major limitation with the Booker Confirmation template that makes it difficult to provide a good guest experience.
Currently, every reservation is rendered as a large card containing:
Reservation name
Confirmation number
Check-in / Check-out cards
Guest section
Rate
Cancellation policy
Additional detailsThis works well for a single reservation, but becomes extremely long when a booker has multiple reservations. A confirmation for 8–10 rooms can easily become dozens of pages long, forcing guests to scroll through repeated information.
What we would like
The ability to choose…
1 vote -
Enhance Guest Profile "Total Spent" Insight to Reflect Revenue Corrections and Refunds
Current Behavior
- Total Spent is based on historically consumed and closed items.
- The value remains unchanged after refunds, rebates, write-offs, or revenue corrections.
- There is no visual indication that part or all of the revenue contributing to the metric has since been adjusted.
- Users may incorrectly interpret the figure as a net lifetime spend amount.
Impact
- Guest lifetime value can appear artificially inflated.
- Staff may make business decisions based on inaccurate assumptions about guest spending history.
- Support teams frequently need to explain why the displayed value does not align with accounting reality.
- Reduced trust in profile insights when financial corrections…
1 vote -
Add Address as fields to Booking Engine
When booking through the Booking Engine, guests are not asked for their address, this only happens when they perform the check-in online.
Please request it when booking through the Booking Engine so that we don't need to register address at physical check-in.
9 votes -
In guest portal, to allow only the primary customer to consent to the verification of identity documents for all guests in the reservation
When primary customer consents to the verification/scanning of documents, all companions should then be allowed and asked to scan theirs during the online check in flow without having to be invited to do their online check in separately.
4 votes -
Task creation - Upsells section
The new Upsells section released in December 2025 could benefit from clearer information. Currently, if the Online booking touchpoint is enabled for an upsell and an automatic task is also enabled, the task is not created as expected.
Support has advised that automatic tasks currently only apply to kiosk check-ins, not when a guest adds an upsell via the online booking engine. This isn’t obvious from the current setup and can easily lead to confusion.
It would be helpful if this limitation were clearly communicated or, ideally, improved. For example, if a guest adds a Romantic Bed Setup during the…
4 votes -
Apply Voucher Codes to Service Promotions in the IBE
Description:
Currently, Mews does not support applying voucher codes to service promotions linked to a stay service in the Internet Booking Engine (IBE). While vouchers work correctly for standalone bookable services (e.g., parking rates), they are ignored when the same service is added as a service promotion to a stay service.Use Case:
We frequently offer our corporate guests customized or free parking rates. To streamline this process, we need the ability to apply voucher codes to service promotions, ensuring:
-Automatic rate adjustments based on the voucher.
- Accurate inventory management (via bookable services).
- Self-service booking for guests through…6 votes -
Placeholder in searchbar
A placeholder character in the search bar would be great, as it would make it easier to search for names or companies when you are unsure how they are spelled.
For example, if I'm searching for Maximilian Meyer, but don't know whether the guest is listed in the system as Max or Maxi or Maximilian and how exactly the last name is spelled. In this case, I could enter Max% M%er, for example, and the system would give me the resulting options.
Furthermore, it would be great if you could search for several search terms at the same time to…4 votes -
Self check in via kiosk restriction
A button to restrict a reservation regardless of rate code to do a self check in via kiosk. For example if there is a preordered vip sparkling wine etc to be delivered to room or if there is a issue with the payment that needs to be resolved via staff. By choosing to restrict self check in via kiosk the guest would be asked to see the staff to do a check in.
1 vote -
Add missing email templates to existing emails like "Provide payment method"
Unless I am mistaken, There is no email template for the official email "Provide payment method" that is sent from the Guest profile / Payment / Method section with Create new Method / Send demand to guest button.
The need is to be able to customize the email.
The same goes to the "request a pre-authorisation". Email template seems to be missing from the email template list as well.
1 vote -
Booking engine search from space category
During holiday periods, guests are often more flexible with their travel dates, especially when availability is limited or when they are looking for a specific type of stay.
It would therefore be very useful if the booking engine allowed guests to search directly within specific space categories, rather than only performing a general availability search across the entire property.
At the moment, the only way for a guest to find availability for a particular space category is through trial and error by changing dates manually, or by contacting the property directly. This creates unnecessary friction in the booking flow and…
1 vote -
Price calender in booking engine
Mews really need the option to let the properties choose if they want a price calender in the booking engine (like every other PMS, airline etc), showing the cheapest price for each date.
1 vote
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