921 results found
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Share Digital Keys with Companions
Guests should be able to easily share Apple Wallet or Google Wallet digital key access with other guests on the same reservation.
We’re finding this is a common frustration for couples, where both guests expect to have their own key. Requiring this to be set up during online check-in is too restrictive.
Please make digital key sharing simple and available at any point during the stay .
2 votes -
Company Match & Merge visibility improvement – reduce duplicate company profiles in Mews
Although merge functionality exists, duplicate company profiles are not proactively surfaced or shown side-by-side for easy comparison. As a result, duplicate companies can remain unnoticed.
Please consider extending the same match and merge approach that is available for guest profiles to company profiles as well. The goal is to actively highlight potential duplicate companies and allow authorized users to review and merge them in a controlled way, similar to the guest profile matching workflow.
8 votes -
Automatic check-in only for the guests who have completed the online check-in form
We would like to have a solution for the automatic check-in from MEWS as follows:
For guests who have completed online check-in, Mews will automatically check in the unit.
For guests, who have not done the online check-in, have to do it in kiosk upon arrival.
At the moment we have a lot of guest communication and misunderstanding, why it is not possible to check-in in kiosk after set arrival time (in our case 3PM).
Thanks!2 votes -
Enable Online Check-out for Group Reservations with an Outstanding Balance
Currently, guests who are part of a group reservation (e.g. a conference or meeting), where the charges are settled later via a master invoice, are unable to use the online check-out feature.
This functionality should be enabled so that guests staying as part of a group or conference can fully benefit from the online check-out process, even if the reservation still shows an outstanding balance that will be settled through the group's master account.
2 votes -
Allow guests to join a hotel's loyalty programme during online check-in and kiosk check-in
Hotels currently miss a valuable opportunity to enrol guests into their loyalty programme during the digital check-in journey, particularly guests who booked through an OTA or have little interaction with reception staff.
As Online Check-in, Kiosk and Digital Keys become more widely used, hotels and motels are also losing one of the traditional front-desk touchpoints where staff would naturally recognise existing members, explain loyalty benefits and encourage non-members to join.
It would be great if Mews Online Check-in and Kiosk could include an optional, configurable loyalty recognition and enrolment step.
Suggested guest flow
Guest starts Online Check-in / Kiosk
…
2 votes -
Redesign the UI of booking engine
The design of the booking engine in MEWS feels somewhat outdated, and it would be great if the MEWS design team could suggest a more modern appearance. It’s a shame that the hotel’s logo at the top left is so small.
47 votes -
Add an option to disable automated emails for a specific customer.
Add an option in the customer profile to disable certain automated emails (check-ins, reminders, etc.).
This would be useful for long-term, returning customers who do not want to receive recurring weekly emails.Ajouter une option dans le profil client permettant de désactiver certains emails automatiques (check-in, rappels, etc.).
Cette option serait utile pour les clients fidèles qui ne souhaitent pas recevoir des emails récurrents chaque semaine.8 votes -
Add Address as fields to Booking Engine
When booking through the Booking Engine, guests are not asked for their address, this only happens when they perform the check-in online.
Please request it when booking through the Booking Engine so that we don't need to register address at physical check-in.
14 votes -
Add products in the guest portal after check-in
If a guest has checked in online early in their journey, it would be nice if they can come back to the guest journey and add a product after they completed they online check in.
This means you can have guests checking in online for example just after their booking and they can manage their reservation in the guest portal. Do if they want to add an early checkin the day before, or order a late checkout during their stay, that they can do so in the guest portal.5 votes -
More possibilities in the booking engine for the guest, especially for corporate bookers
Would be great if there are more possibilities in the bookingsengine for the guest, especially for corporate bookers. In terms of a: PO ref, special requests (which are returning on the booking confirmation for the guest), possibilities when booking out of a availability block through the bookingsengine. Now only 1 booker can book, but it's necessary to fill out an email address of the guest, which isn't always available.
2 votes -
Guest portal notifications: Guest Messenger
When a message is sent via property to a guest using the "Guest Portal" in the new Guest Messenger area, the guest receives no notification a message is waiting for them. This causes the message to be missed and defeats the purpose of this platform. It ONLY works if the guest is currently in their portal or following up on a previous enquiry that they see/read the message. It would be great to send an email to the guest if they do not read the message after a certain time so properties have confidence messages are being seen by guests.
1 vote -
facture copie
Bonjour, nous souhaiterions recevoir le double de la facture proforma automatiquement sur notre adresse mail. En pdf de préférence. Plutôt que d'avoir à nous ajouter manuellement dans la facturation. Notre ancien logiciel le faisait et nous souhaiterions retrouver cette option. Merci par avance.
1 vote -
Configure sender email address for each mail template
Have the ability configure different sender emails on the email template level.
For example -
Bill sent - sent from [email protected]
Confirmation - sent from [email protected]16 votes -
Show service promotion descriptions in the Booking Engine
The Booking Engine currently shows only the name, image, and price of a service promotion. The description entered in the service settings (e.g., for parking) is not displayed to guests. Please enable service promotion descriptions to appear directly in the “Enhance your stay” section of the booking page.
4 votes -
Improve information displayed for payment requests in guest profiles
When a customer completes a required pre-authorization in the booking engine, a payment request is automatically created and displayed on the guest profile. Currently, this payment request appears with the message “payment for reservation”, which can be misleading. Additionally, the payment request does not indicate which user or process created it.
As a result, it’s difficult to identify that the request originated from the pre-authorization process without manually cross-referencing timestamps within the system.
Proposed Improvements:
Display the user or system process that created the payment request (e.g., Booking Engine – Pre-Authorization).
Update the message text to clearly reflect the context…
10 votes -
Valet
Kunna ha Valet där gästen endast kan boka de tiderna vi lägger in och inte kunna boka när som helst på dygnet.
1 vote -
Improve Group Rooming List functionality
Add a Nationality dropdown, similar to the Gender dropdown or an autofill - people are skipping this detail as they don't know the 2-country code.
Allow an updated Rooming List to overwrite/re-upload the existing rooming list rather than manually changing each guest.
For group bookings, the downloaded Rooming List should keep the Role column as “Guest” for all rooms/beds, rather than defaulting everyone to “Owner”. This avoids having to manually change each row back to “Guest” to ensure the existing room/reservation names remain unchanged.
1 vote -
individuelle Meldescheine
Bei der Konfiguration der Meldescheine stößt das System aktuell an deutliche Grenzen. Laut Mews sind die Standardeinstellungen an die jeweiligen landesspezifischen Vorgaben angepasst – dies entspricht jedoch nicht der Praxis.
In Österreich ist die Erfassung der Daten aller Mitreisenden gesetzlich zwingend vorgeschrieben. Im Mews-Standard wird diese Abfrage jedoch nicht standardmäßig durchgeführt. Manuelle Anpassungen führen wiederum häufig zu Nebeneffekten, wie dem ungewollten Überspringen anderer notwendiger Datenfelder.
Anforderung / Lösungswunsch:
Wir benötigen eine flexible, allgemeine Einstellungsmöglichkeit für Meldescheine. Jeder Betrieb sollte die Erfassungsfelder – unabhängig vom Standort – individuell und verlässlich an die eigenen betrieblichen und rechtlichen Anforderungen anpassen können.Englisch /…
1 vote -
Option to show companions when pulling reservation reports
When I pull a group report, it only shows the owner of the reservation for every room in the block. I would love to have the report include the option to include all companions for every reservation on the report, as we often have clients ask for this type of reporting.
1 vote -
In guest portal, to allow only the primary customer to consent to the verification of identity documents for all guests in the reservation
When primary customer consents to the verification/scanning of documents, all companions should then be allowed and asked to scan theirs during the online check in flow without having to be invited to do their online check in separately.
5 votes
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