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Automatic Wait List Feature

The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).

This would remove any need for manual labor from the hotel side to handle wait lists.

Example:
- Guest tries to book a room Aug 1st - Aug 2nd
- Hotel is fully booked
- Guest opts in to our guest list by entering their email address
- Hotel opens up for bookings on Aug 1st
- Guest automatically receives email saying that the date(s) they searched for now have availability
- Guest books room on hotel website on a first come first served basis

The email is also sent to all other guests registered on the wait list on the desired date(s).

The feature request is inspired by restaurant booking system Resy's Mobile Waitlist feature: https://helpdesk.resy.com/categories/waitlist-BJvLSvku_

203 votes
Simen Vinge shared this idea  ·   ·  Report…  ·  Admin →
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  • Andrew Thompson commented  ·   ·  Report

    Having the option to put a quests request for a room/date into the system that if you have a cancellation around that room/date the system will automatically assign it to the waitlist guest. A confirmation will be sent out to the waitlist guest automatically who can then either look to cancel or go ahead with the future booking. Saves having to manually keep guests in a seperate waitlist/remember to be on-top of this.

  • Simone Steins commented  ·   ·  Report

    would be good to have a reason for cancelling a booking due to waitlist option not being available

  • Kim Barradell commented  ·   ·  Report

    We added a waitlist feature in Hotel Perfect and our customer loved it! So having something similar in Mews is a must. Add reservation requests to the a waitlist, desired dates/room type etc, when a booking is cancelled the user gets an indicator/task come up that it may be possible to accommodate someone on the waitlist - this should only happen if the required dates can be accommodated following the recent cancellation.

    With OTA/BE integration obviously availability is automatically updated, so the prompt for the user needs to happy quickly and efficiently so they time to place the room on option whilst they contact the guest

  • Biz Thaxton commented  ·   ·  Report

    A Queue/waitlist function for early arrivals. The room will be put on a queue/waitlist, this gets integrated to KnowCross for housekeeping to know to clean that room next. Once inside the function in MEWS, we can see a list of all waitlisted rooms and we can see when they are inspected so we can contact the guest and let them know to check-in. Opera has a feature like this that would be ideal to replicate.

  • Sjoerd Veenstra commented  ·   ·  Report

    Being able to make a waitlist for requested dates, can increase revenue. Having a seperate waitlsit apart from Mews systems, is absolutely not foul proof.

  • kimberly rooijakkers commented  ·   ·  Report

    We would like to have an overview of guests who inquired and we were full. This gives insight into demand. Moreover, when cancellations do occur we have a backup potential guest who we can then actively approach: Fill the room & great service!

  • Philipp Lorentsen commented  ·   ·  Report

    A Waitlist option is critical for high peak seasons the others are nice to have.

  • Lucia Mercorelli commented  ·   ·  Report

    This is an essential tool on peak nights to maximize revenue and enhance our customer service.

  • Josh commented  ·   ·  Report

    The waiting list would be especially useful as currently we do not have any official tool in place.

    Josh - Clink Hostels

  • Dave Double commented  ·   ·  Report

    This is an essential tool for maximising revenue.

  • Florin commented  ·   ·  Report

    Hi,

    WL = Waiting List is such a great idea and in my opinion should be implemented.

    Regards,
    Florin - Clink Hostels

  • Andre Henke Marques commented  ·   ·  Report

    "Add new reservation state such as:
    ENQ = enquiry state (option in the system, but not holding space)
    OPT = optional state (option in the system, and holding space) --> add a filter with "probability %"
    add Enquiry bookings state to Excel Installation file
    WL = Waitlist - guest is interested, but hotel does not have space"

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