Wir brauche das unbedingt

neccessary for any recetion

neccessary for any recetion

very useful idea

necessary feature

Would be very helpful!

Das ist wirklich eine super Idee und würden sehr helfen!

Allow NL properties to ask for Identity documents but leave it optional so have a more speedy checkin.

Now guest still need to go through the steps since the passport is missing from the profiles while its available in the kiosk.

With Mews it is not possible in Tyrol to keep the guest sheet collection according to the law. Mews captures the signature but does not pass it on to Omniboost Feratel, which assigns the consecutive registration number. The legal requirements for the guest sheet collection can be found here:
https://www.usp.gv.at/brancheninformationen/gastronomie-und-tourismus/gaesteverzeichnis.html

The biggest problems with the current process are:

The main reporter cannot add the data of the accompanying persons.
There is no sequential number assigned from Mews to the reporting sheet.
If I use Kiosk, the signature already made is ignored.
Provided that one uses the print form: This is anything but user friendly. Guests need quite a long time to find their way around.
Booking.com customers have problems using the check in link.
---------- Original German message -----------
Mit Mews ist es nicht möglich in Tirol die Gästeblattsammlung nach Gesetz zu führen. Mews erfasst zwar die Unterschrift reicht diese aber nicht an Omniboost Feratel weiter welche die fortlaufende Meldenummer vergibt. Die gesetzlichen Anforderungen an die Gästeblattsammlung findet mann hier:
https://www.usp.gv.at/brancheninformationen/gastronomie-und-tourismus/gaesteverzeichnis.html

Die größten Probleme mit dem momentanen Prozessen sind:
1. Der Hauptmeldende kann nicht die Daten der Begleitpersonen ergänzen.
2. Es wird keine fortlaufende Nummer von Mews auf das Meldeblatt vergeben.
3. Wenn ich Kiosk verwende wird die bereits geleistete Unterschrift ignoriert
4. Sofern man das Printformular benützt: Dies ist alles andere als Benutzerfreundlich. Gäste benötigen ziemlich lange sich darauf zurechtzufinden
5. Booking.com Kunden haben Probleme den Check in link zu verwenden.

the property should be able to decide which data they will be collecting and processing ref to GDPR according to the rule of minimizing of data processing, so I opt for enabling the property deciding which fields with Guest's data are mandatory, which are optional

The ability to add BOTH the ability to make field mandatory or optional as well as customisable fields to a customer profile would support a number of business process improvements and regulatory requirements.

Currently the online check-in form collects First name, Last name, email & address.

Our business needs to collect Salutation/Title, Gender, Date of Birth, Phone number, nationality for each person.

The 'Online check-in' process should save the customer time, however having to provide the rest of their details on arrival doesn't save them any time.

It would be good to be able to define by property what fields are presented to the guests in the check-in.

- Replace 'Nationality' with 'Country of Residence' on the Distributor interface, as a guest's country of residence is more meaningful than their nationality, especially given the current travel restrictions in place. Or, have both fields in Distributor settings but give the hotel the option to choose which one to use on the interface
- Give an option to the hotel to make that field compulsory on Distributor
- Add 'Country of Residence' in the Marketing section of the Managers Analytics: for the same reason than mentioned in the first point, as in today's world, you don't always live in the country you're from!

It would be great to:
- separate the card verification process from the online check-in process. As it stands, for Commander bookings, the automatic settlement is not triggered unless the client verifies the card details and the only location they can do so is on Navigator, via the 'Add your info' button on the Confirmation email (which is not on the Booker confirmation email, an issue for bookings made via travel agents, which we receive a few of). In doing so, clients are told they are checked-in, which confuses or deters them as they then think they're not able to cancel anymore (which is of course not the case). So a rewording would be helpful or, as suggested here, more options for the hotels to choose from, make mandatory if required, etc.
- give hotels more options to show their privacy and hotel policies check-box (e.g. add a box if required, etc.)
- give hotels the ability to customise the branding Navigator

in Mews Kiosk registration, have a tick box to that the hotel can get the info if the guest is travelling for business or leisure.

During the online check-in, it could be great if we can:
1) Scan the IDs
2) Ask for estimated arrival time
3) Ask the reason of the stay
4) Add a check box for house rules
5) Sign registration forms digitally
6) Remove Mews from the web link address (Guests do not know mews...)
7) Configure the sending rules

During the online check-in, it would be great to verify the estimated arrival time of the guest. This way it would populate the time in the guest reservation and the front office and housekeeping team could prioritize check-in and room cleaning based upon the guest arrival time. In Mews, the Arrival can be sorted so that Guests arriving earlier do show up. However, currently all the times default to the properties arrivals time unless the guest provides this information during the reservation process. Why prepare and clean a room at 10 am if the guest has told us they would be arriving at 8pm. Makes the team more productive. Also, this could be used to upsell Early Arrival for a fee (product) if the properties has this feature.

We cater to a lot of groups with send bill arrangements thus the guests are reluctant to give their credit card details during online check-in since they are not the ones paying for their stay. Removing the need to enter credit card details will certainly improve the % of guests checking in online.

Das wäre ein super feature! Es würde wohl merklich mehr genutzt und somit auch die Rezeption entlastet!

option to have a mandatory field in Distributor for Country of residence (same as we have now for phone).