Customizable Online Check-in requirements
As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.
Tomáš Antol commented
We had a feedback when the guest did not proceed with an online check-in, because he already paid for everything upfront through booking.com and didn't want to share his card details. This might be one of a kind thing, or it could lead to a situation when we would consider customizing the requirements. However having that option would be surely nice.
Being able to customize the online and kiosk check in process to include ID/Passport is ideal for us but not part of a legal obligation so currently its unavailable.
Tom Keller commented
I would like to add the little text box mentioning 'no smoking', 'deposit', etc. to the online check in registration card as well, so it's very clear for the guest what they sign for. It's kind of a highlighted information box, apart from the T&C.
Anna Elzbieta Adamczyk commented
In the Canary Islands registering all the adult guests is mandatory and we need passport/ID details of all of them. Therefore during the check in online it for us it is indispensable so that all adult guests give their passport details. For now Mews collects only email of the companion guest, and then he/she may log in and give more of the details which is time consuming and most of our guests do not do it or forget to do it. Bothering guests with phone calls or emails to fill up all the date is also time consuming for us especially that I do not see a template message that could help us with that. If automatization and saving time is our objective, it is necessary to have one check-in online for all adult guests that can be filled up by the titular of the reservation (just like in Ryanair for example). In our previous PMS Avantio we could choose the fields and data which we wanted to appear on the check-in online form. This solution was giving a lot of flexibility for every company depending on the region they were offering their business.
E-mail address is required for every guest in the same room. What about children who don't have an e-mail address yet?
Charmaine Lee commented
When guests do the online check-in, we need it to be compulsory for them to fill in their ID details too. At the moment in the region where we are living, apparently it's not possible to do because it's not a legal requirement. But for us as a property, we want to know that everyone has an ID, so that if an incident happens like theft, the police have something to go on to try and catch the culprits. It's important for us to have this feature, since we are trying to work more with the covid-19 situation by making it safer for guests and our staff to keep safe distancing from each other. Please can you make this mandatory?
Claudia M. commented
we see a huge issue with the actual setup in US as there are nearly no requirements on what the guest has to provide. Therefore we do not collect any information during online check in. This is not helpful in regards to guest profile quality. We need to be able to ask our guest what we believe is required. There I support this request highly. And as usual, quick would be good as well.
Matthias Genetzke commented
Can the online check-in form include a mandatory email field (for the person that made the booking)?
This would help us update the guests profile with their actual email, instead of a generic one, in case of OTA bookings (such as booking.com etc)