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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2189 results found

  1. Display no-shows in Manager report

    14 votes

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    0 comments  ·  Metrics, analytics and insights  ·  Admin →
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  2. Edit availability without being redirected to RMS

    12 votes

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    2 comments  ·  Revenue management  ·  Admin →
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  3. Store PDF snapshots of all issued bills and invoices

    As variables within bills and invoices may change in the future, it is important that all historical accounting documents are preserved in their original form from the time that they are issued or reported. Therefore, storage of PDF snapshots of each document at the time that it is issued would preserve this data. Therefore, regardless of change, users will be able to view those original documents at all times.

    15 votes

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  4. Group deposit

    Group bookings can complicate payments, especially if all bookings are being paid for by a single party. Adding the capability to pay deposits for the group as a whole could provide a solution, as this could simplify the payment process for many business travelers or any other group travelers.

    73 votes

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    idea to upvote  ·  6 comments  ·  Finance management  ·  Admin →
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  5. Add customer filter to accounting report

    18 votes

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    idea to upvote  ·  1 comment  ·  Finance management  ·  Admin →
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  6. Display creation date next to open bill items

    11 votes

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    2 comments  ·  Finance management  ·  Admin →
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  7. Customized cleaning schedules

    Many properties have different cleaning schedules based on space type or standard interval. Currently there is only a single housekeeping interval available in Mews, so additional customization fields could allow properties to choose more detailed procedures for their housekeeping assignment and scheduling.

    75 votes

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    idea to upvote  ·  1 comment  ·  Housekeeping  ·  Admin →
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  8. Add `absolute adjustment` field in reservation module

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  9. Add deposit state

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  10. Billing screen shows just 'charge'

    11 votes

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    2 comments  ·  Finance management  ·  Admin →
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  11. Admin language to be default language

    Make default language of the system restricted to one user (Admin)

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  12. Cancellation reason for unconfirmed optional

    11 votes

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    2 comments  ·  Reservation management  ·  Admin →
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  13. Canceled order notifications

    When orders are placed in Mews, there are often notifications sent for confirmation. However, when orders are canceled, it is more difficult to keep track of this lost revenue. Therefore, when orders are canceled, introduction of a notification e-mail could help properties stay more informed as detail of each cancellation would be available for future statistics and analysis.

    65 votes

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    idea to upvote  ·  10 comments  ·  Revenue management  ·  Admin →
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  14. Smart simple detail for reservations

    Tooltip on reservations level

    6 votes

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    0 comments  ·  Reservation management  ·  Admin →
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  15. Display exchange rate on bills & invoices

    13 votes

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  16. Upsell room categories at check-in

    As customers come to check in for their reservations, sometimes your property may have vacant rooms of a higher category. Therefore, notifications for your front of house staff regarding available room categories for an additional price could be a great way to upsell and book your location to full occupancy.

    58 votes

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    idea to upvote  ·  1 comment  ·  Revenue management  ·  Admin →
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  17. Add accounting code to proforma invoices

    12 votes

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    idea to upvote  ·  1 comment  ·  Finance management  ·  Admin →
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  18. Deposit or prepayment filter in Payment Report

    12 votes

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    0 comments  ·  Reports and dashboards  ·  Admin →
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  19. Display product consumption date in Space Status Report

    12 votes

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    0 comments  ·  Space management  ·  Admin →
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  20. List child data separately in customer statistics report

    12 votes

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    0 comments  ·  Reports and dashboards  ·  Admin →
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