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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2190 results found

  1. to give the right to close a bill at any time only to a specific person not the whole organisation

    1 vote

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  2. Hi,

    Can I in some way send an invoice to two receiver without write tha address manually.

    As default there is just the companys address. But I would like to add an address to our finance department as default as well so I do not have to write it manually every time I will send an invoice.

    Thanks in advance

    2 votes

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  3. When you send an email and you manually select the language, the Preview in the mail queue should mention that this language was selected manually and did not follow the usual logic

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  4. 2 votes

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  5. La balance des tiers est illisible car tout est mélangé sans logique. Merci de la développer comme suit :
    - Balance des débiteurs (séjours passés = factures à envoyer)
    - Balance des encours (clients encore présents)
    - Balance des acomptes (clients à venir ayant déjà fait un paiement)

    Et pire encore, si une société ou un client a plusieurs séjours de réservé, les factures n’apparaissent jamais à traiter, ce qui nous pose ensuite des problèmes pour nous faire payer car les factures sont envoyées trop tard.

    10 votes

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  6. I'm not sure whether it is a bug or the intended behaviour of Mews, however currently automatic deposit settlement doesn't work if automatic payment settlement is not turned on.
    This two things should be separated, we need automatic deposit settlement even when automatic payment settlement is not in use.

    1 vote

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  7. 1 vote

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    0 comments  ·  Other  ·  Admin →
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  8. Requesting a Local Time/Date display on the Commander Dashboard for immediate reference to the hotel's local date and time. Essential for teams across time zones, this feature will streamline operations by aligning the Action log and queues with the hotel's local time, enhancing efficiency for remote coordination. A crucial tool for global team synchronization.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  9. There are blank space in accounting report in "Bill" and "Owner" columns, when the revenue/charge/deposit is on “unpaind items/deposit” bill. It makes it very difficult to find where item/charge is in the system

    1 vote

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  10. When an invoice is issued for the following month but then the booking gets cancelled in the current month - the revenue will be posted in the following month but the revenue of the current month will be reduced.
    In other words there will be 'fake' revenue in the following month but the revenue in the current month will be lower that it actually is.
    This is also affectig VAT.

    The rebate should be posted on the same day as the items are consumed and not on the day of the cancellation.

    4 votes

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  11. It would be interesting to be able to deactivate a product temporarily, without having to delete it permanently.
    By deactivating it, it remains easily available for reactivation, but does not pollute the list of available products or become a potential source of confusion.

    3 votes

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  12. Guests often abort the Online CI at the credit card entry field, but complete the guest registration process. A completed guest registration should somehow be marked in MEWS as it saves time for the receptionist and creates a better guest experience.

    Possible solutions:
    Header text: must be checked in - Completed guest registration - Checked in Online
    Icon somewhere in the reservations of the arrival field
    When printing out guest registration cards, replace those of the guests that already completed the form with the actual completed PDF. (prefered solution)

    64 votes

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  13. 3 votes

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  14. PURO Hotels need to enable new source for CURRENCY EXCHANGES, they need to work with both EUR and PZL but the source for the exchange rate between these 2 currencies needs to be POLISH NATIONAL BANK, this is not an option right now on the actual integration
    Customer would also be happy if we can create endpoint to manually update the Exchange rate via API

    2 votes

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  15. We would love to be able to create discounted rates without the need to create a new rate manually.

    The idea is that when you create a voucher, you can set a certain discount (ie. 20%) and select the rates on which it applies. With this a a lot of work can be avoided.

    6 votes

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  16. The rebate on the cancellation fee option in stay settings is not assigned to the cancellation fee category, but to the stay category if "Additional expense rebate" is not set.

    1 vote

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  17. It would be nice to be able to promote specific products to specific rate groups segments or even more direct to specific rates and even better to be able to enable function for specific periods only.
    Example:
    - Offering Full day SPA access to OTA guest as an promotion in low season

    5 votes

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  18. It would be great if we can delete multiple employees/users at the same time (in bulk) in stead of doing it 1 by 1

    4 votes

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  19. In order to check if restrictions are still valid / necessary, the occupancy (overall and per room type) should be displayed in the restrictions calendar (as in rate management). This is very important to check if MLOS and close restrictions are still valid.

    5 votes

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  20. Segments are attached to rate codes in the settings of Mews. The segment attached to a rate code should always be attached to reservations with that rate code. Currently when users change the rate code of a reservation it retains the original segment. Additionally, users should not be able to change a segment on a reservation as this should be locked to the rate code.

    11 votes

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