1849 results found
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Tableau de bord - affichage
Ce serait pratique d'avoir le montant des factures dans le tableau de bord d'un client. Aujourd'hui on se retrouve avec plein d'info :Propriétaire
Type de profil
Client
Société
Numéro de TVA du propriétaire
Émis
Date d'échéance
Payé
Rappel envoyé
Statut
NotesMais pas le montant.
2 votes -
Breakfast price changes - Product
Problem:
When you update a product price in Mews (like breakfast), it only applies to new bookings. But if a guest changes their reservation (like the dates), Mews may remove the original product and re-add it at the new price not the one that was originally booked. This causes confusion for staff, inconsistent pricing for guests, and potential overcharges. Even with the workaround of creating new product versions and stopping sales of the old one, the issue can still happen, especially when guests change bookings via OTAs like Booking.com.Proposed Solution:
Mews should offer a way to lock the product…2 votes -
Column of amount invoiced
I would like to be able to see the amounts invoiced/credited. Could you please add a column for amounts invoiced, in the dashboard tab on customer/company section.
3 votes -
Send new payment request after failed booking engine payment
When guests payment fails on Booking Engine (property's web page) - it would be good if a payment request is sent automatically and guests warned if they do not make the payment that the booking will be cancelled.
We are currently doing this manually and sometimes it is a lot of extra work.
5 votes -
Possibility to issue invoices in a simpler format
In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:
1.Add notes to the "Overview by date (no reservation details)" invoice format
Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was…
1 vote -
Produkte zeitlich & in der Anzahl begrenzen
Bei vielen Artikeln ändern sich jedes Jahr der Preis. Es wird im System sehr unübersichtlich, wenn wir für jeden Jahr ein neues Produkt erstellen müssen, diese aber immer wählbar sind.
Es müsste also möglich sein, dem Produkt einen Gültigkeitszeitraum zuzuweisen z.B. 01.01.-31.12.2025.
Zusätzlich wäre es hilfreich, wenn in einer Buchung die Anzahl angegeben werden kann, wie oft das Produkt hinzugefügt werden soll. z.B. ein Produkt Halbpension welches pro Person pro Nacht gebucht wird bei einem Aufenthalt von 4 Nächten nur 2x gebucht werden soll.5 votes -
room change | Zimmerumzüge
It would be good if you didn't have to create room moves as 2 separate reservations but could "link" the reservations. Otherwise, the guests receive double pre- and post-stay mailings, we have to correct the registration forms manually and it also distorts the overnight stay statistics with additional arrival/departure and length of stay.
Es wäre gut, wenn man Zimmerverschiebungen nicht als 2 separate Reservierungen anlegen müsste, sondern die Reservierungen "verknüpfen" könnte. Ansonsten erhalten die Gäste vor und nach dem Aufenthalt doppelte Mailings, wir müssen die Anmeldeformulare manuell korrigieren und es verfälscht auch die Übernachtungsstatistik durch zusätzliche An-/Abreise und Aufenthaltsdauer.
7 votes -
Rate Code management
We should be able to filter rate codes as expired to not take up space in the rate code screen, but activate them again if needed. This way the system can stay clean and tidy. Especially since you don't have a search feature.
34 votes -
charge card online rights
Create a seperate option to choose charge card online and terminal payments as user rights.
E.g. our front office should only charge via the terminal and not cards via MEWS.1 vote -
Customer profile merging - show info about prior reservations
When searching for merge of Customer profiles, is it possible to add a filter, so that similar profiles with existing profiles at the hotel (reservation +1) to be shown on the list? Instead of only the name and email ?
For exp Daniel Andersen (Reservation +1) and possible email ?
This would make the merging of customer profiles a bit quicker !1 vote -
Customize Stayover Room Cleaning Status Automation
Proposal: Customize Stayover Room Cleaning Status Automation
Currently, stayover rooms are automatically set to “dirty” or “uninspected” after one night. This default behavior creates unnecessary confusion for the housekeeping team and results in inefficient workflows.
Key Issues:
Unnecessary Cleaning:
The system automatically changes every stayover room’s status to “dirty” or “uninspected,” which can lead to cleaning being performed even when the guest has not requested it.Inefficient Workflow:
Housekeeping staff must spend extra time identifying which rooms require cleaning since all rooms are flagged automatically, without considering whether they are truly in need of service.Proposed Enhancements:
Configurable Automation:
Allow…5 votes -
Check-in Restriction
As a hotel that operates fully digitally with self check-in and digital keys, we’ve occasionally encountered cases where a guest was accidentally checked in on Mews, even though their reservation balance hadn’t been paid.
To avoid such situations, it would be great to have a restriction option that prevents Mews users from checking in guests until their outstanding balance is settled.
Ideally, this restriction could be configurable, allowing exceptions for certain segments, such as corporate or group bookings that have agreements to pay after the stay.
1 vote -
Multiple cancellation policies within the same Rate group should allow for prioritization
We would like to be able to set priorities for multiple Cancellation policies within the same Rate group. For example if the rate group has 30 days cancellation policy, but also needs to apply free cancellation within 24hr after confirmation, if the booking was made less that 30 days prior to arrival, 24 hr free cacellation should kick in first and exclude 30 days cancellation policy.
2 votes -
Zusammengesetzte Produkte (z.B. Frühstück = Frühstück Speisen + Frühstück Getränke)
Hinsichtlich verschiedener Mehrwertsteuersätze sollte es möglich sein, 1 "Oberprodukt" aus mehreren "Unterprodukten" zusammensetzen zu können, da sonst alles einzeln manuell gebucht werden müsste, wenn man keine gesonderte Paketrate dazu erstellt. Beim Online-Check in ist bei einer erneuten Mehrwertsteueränderung keine nachträgliche z.B. Frühstücksbuchung bei Room Only Raten möglich.
4 votes -
Eingabe und Anzeige von Gruppenblöcken / Gruppenreservierungen
Es wäre sinnvoll und einfacher, wenn man direkt vom Reservierungsbutton aus auch eine Gruppenreservierung / einen Gruppenblock anlegen kann. Der Umweg über den "Verfügbarkeits Blöcke" Bericvht ist sehr umständlich. Auch sollte man den Gruppenblick in der Verfügbarkeitsübersicht sehen können. Zusätzlich sollten Reservierungen die zu einer Gruppen gehören einfach erkennbar sein in der Zeitachse bzw bei den Anreisen, also ohne, dass man in jede Buchung klicken muss und schauen muss, ob diese zu einer Gruppe gehört. Eine Filterung der Anreisen nach Gruppe wäre ebenfalls sinnvoll.
5 votes -
Possibility to choose the bill counter for companies or some guests
It would be helpful to have the possibility to choose the bill counter for companies or some guests. So you don't have to search for it on the counter list and avoid possible mistakes
1 vote -
Remove Products when changing packaged rate
When products are added because of a package, thus added through a product rule with a rate or rate group as condition, when changing that Rate also the products should be removed.
22 votes -
Doppelklick zum Öffnen der Buchung
Praktisch wäre es, wenn man in der Zeitachse eine Buchung auswählt, dass man per Doppelklick die Buchung direkt öffnet. So wähle ich die Buchung aus und gehe dann rechts unten auf "Bearbeiten". Sollte man nicht bearbeiten wollen sondern nur die Anzeige oder "Drucken" oder "Einchecken", kann man dies ja immer noch per einfachem Klick und dann rechts die gewünschte Aktion auswählen. Erspart ein wenig Zeit.
9 votes -
Allow housekeeping to inform Front desk when guest check-out
At check-out time, when housekeeping verify evry rooms, they should be able on the app to indicate if a guest has check-out from is room
1 vote -
Minuterie
Sur l'application MEWS, l'équipe d'entretien ménager devrait pouvoir indiqué à quelle heure ils entrent dans une chambre et à quelle heure ils quittent la chambre. Ceci nous aiderait à connaître le temps que prend le préposé pour nettoyer la chambre
1 vote
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