2189 results found
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check out
When you have the departure list open and select multiple rooms you sometimes get an error message that one room can not be checked out if it is already checked out or have an open biil. It would be great if the system checked out the remaning rooms that have been selected so you don't have to start over from the beginning if the page is not updated and you have selected multiple rooms for check out
2 votes -
Customize Stayover Room Cleaning Status Automation
Proposal: Customize Stayover Room Cleaning Status Automation
Currently, stayover rooms are automatically set to “dirty” or “uninspected” after one night. This default behavior creates unnecessary confusion for the housekeeping team and results in inefficient workflows.
Key Issues:
Unnecessary Cleaning:
The system automatically changes every stayover room’s status to “dirty” or “uninspected,” which can lead to cleaning being performed even when the guest has not requested it.Inefficient Workflow:
Housekeeping staff must spend extra time identifying which rooms require cleaning since all rooms are flagged automatically, without considering whether they are truly in need of service.Proposed Enhancements:
Configurable Automation:
Allow…4 votes -
Rooming List should include Guest Address
Often we require the guests address for statistics or police reporting purposes. It would be great if guest address would be part of the rooming list to bulk upload those addresses.
3 votes -
Feature Request: Out of Service Function with Timeline Visibility
I’d like the Out of Service function to work more like the Out of Order function, with the ability to set a start and stop date/time. The room should remain bookable, but it would be really helpful if the reason and timeframe were displayed more visibly on the timeline screen.
This would be a game changer for our maintenance team’s ability to communicate with the front desk. Sometimes they’re working in a room that we still want to keep sellable, and having a clear, visible note on the timeline would make it much easier to seamlessly share that information between…
1 vote -
Show departments in the task list
The relevant department is currently not displayed in the task list within the reservation. So if I want to know who the task is written for, I have to open it individually.
It would be nicer if there was a column for the department in the overview.24 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatically creating tasks when a pre-authorzation fails
Similar to when a payment fails, creating an automatic task would help with following up on invalid credit cards when a pre-authorization is required
1 vote -
The new rate management screen is dreadful. Can it be changed back?
I don't know why the rate management screen has been changed but it's dreadful. I used to be able to click on individual days and quickly change the price but now can't. Can it be changed back please? Or give a quick edit option?
1 vote -
Suppress Rate
I am reaching out to request a feature update that would allow rates to be suppressed on reservations. This functionality is very important to our daily operations, as many of our corporate accounts prefer to book reservations for their associates without disclosing the rate to them.
This capability was available to our corporate clients in our previous PMS, and the inability to suppress rates now creates challenges and can negatively impact our business relationships with these clients.
Thank you for your attention to this matter.
1 vote -
lead-time specific restrictions
a direct way to set minimum length of stay restrictions that depend on the booking window—for example, enabling 1-night stays when booked within a week of arrival but requiring a 2-night minimum otherwise. lead-time-specific rules would make for a better occupancy and facilitate further processes.
1 vote -
Feature Request: Adding gateway state to profile dashboard to see if invoice was received
Hi,
It would be great to see at a glance the gateway state of a bill sent on the guest/company dashboard.
We can see it was “sent” but it doesn’t mean it was received.Gateway State let us know when dropped - for example, there was a typo in the email address
We could more easily identify when invoices have never reached our customers.
Do you think that would be feasible?
Thanks
Link to another post with screenshots: https://community.mews.com/product-best-practice-7/feature-request-adding-gateway-state-to-profile-dashboard-to-see-if-invoice-was-received-2499?tid=2499&postid=12307#post12307
1 vote -
Cyber Security Information after a phishing attack
After a phising attack, or an unallowed log in into the system, it would be helpful when MEWS sends immediately a note to the affected user and parallel to a defined admin user and a general mailaccount. We made the experience that after a phising attack there was lost a lot of time.
6 days after the attack to a login from a user we got the information to one undefined Admin User who is working part time on Friday Evening. 10 more days later we got further information also to non specifc Admin user. In case of a cyber…10 votes -
Show space status (inspected, dirty) in check out report
Have a column for space status in the check out report so that the reception can see if the room has been cleaned or not . If the guest did leave without checking out and hk has cleaned the room, it automatically makes it dirty if we check the room out, therefore to make sure/make it easier to see the room status so that the reception can change the status back to inspected without having to click in to each reservation.
2 votes -
Limit who has permission to export reports
As one of the individual permissions, give the option to restrict exporting reports. With the current phishing attempts it is very important to limit who can export reservations reports.
16 votes -
Include the field "Purchase order number" in the search bar
We have companies who refer to their reservation by purchase order number.
It would be great to be able to search by purchase order number and the reservation in question would be brought up.1 vote -
Better view of Inquired reservations
please add Inquired reservations in both places, Reservation Overview and the Availability & Occupancy report
Is it possible to get a better view of the Availability & Occupancy report to also include INQUIRED reservations?
Per today we can see the number of Optional reservations and Inquired blocks, but not Inquired reservations - which would to get a clearer overview of wait listed reservations.
Per today, the only way to find the INQUIRED reservations is a very complicated and time consuming way, you have to go through the Reservations report and choose Inquired.
But On the Reservation Overview - used every…
27 votes -
This forum
Dear Mews forum managers,
I've been on the forum for a while now and have a few suggestions for improvements.
It would be nice if:
*the results could be filtered according to completed, rejected, open. at the moment you have to fight your way through various articles that make no sense to read
*if you could also filter the search, e.g. all words must be included etc.
*if your entries were moderated so that similar ideas were grouped together
*if there was feedback on entries that have really received a lot of votes and yet are obviously not implemented
*if…23 votes -
O/S (out of sale) space status
Having an ‘Out of Sales’ status which blocks the sale over a date period but does not remove it from the inventory.
It is possible to use House Use but this is not taken into account by RMS DUETTO.
6 votes -
Get updates on existing support cases via the digital assistant
It would be very useful if you could view the status of an existing support case (e.g. see if it's been looked at, actioned, etc.) via the digital assistant. Currently once a case is submitted via the digital assistant, I'm not aware of a way to contact support without creating another case via the digital assistant. If you email [email protected] the automated reply says emails cannot be responded to directly, and creates another case.
It would be much simpler if you could give your case number to the digital assistant to get a link to a summary page. Also, it…
15 votes -
Clicking on a date in the next month
Would be wonderful if you could click on a date in the next month rather than them being blanked out and you having to go up to an arrow in the month calender and clicking a small arrow to move to the next month. Time and wrist saving!
1 vote -
when changing the start date on the availability & Occupancy report the end of date range should automatically change accordingly
when changing the start date on the availability & Occupancy report the end of date range should automatically change accordingly
1 vote
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