433 results found
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Inventory count on products
Inventory on products should be possible. For instance limit a certain product such as pet to only x number sold pr. day.
As of now we have to close an entire product for all dates if this is sold out on one date.
This is causing loss of potential revenue as well as poor service for the guests.78 votes -
Restrictions: Automatic Availability Thresholds
Automatic availability rules that help hotels manage inventory more efficiently and prevent overselling—without requiring constant manual updates.
⭐ What Problem Does This Solve?
Right now, hotels must manually monitor room availability and apply restrictions (like closing rates or adding minimum length of stay).
This can lead to:- Overselling during high‑demand periods
- Losing control of the total hotel inventory
- Last‑minute rate changes
- Extra workload for revenue and front‑office teams
🎯 What We’re Requesting
We’d like Mews to offer automatic rules that trigger when availability reaches certain thresholds.
These rules would look at:
✔️ Room type availability
✔️ Total hotel availability
✔️…11 votes -
Tier-based coloration of the loyalty icon
To enhance the visibility and usability of the loyalty program interface by introducing tier-based color differentiation for the loyalty icon. This change aims to improve user experience for both guests and staff by making member status instantly recognizable. This would help the staff members to quickly identify loyalty tier during check-in or service interactions, members would feel more recognized and valued.
23 votes -
Start/End Date Functionality in Product Rules
We work extensively with product rules in Mews and have encountered a recurring challenge: the inability to define a start and end date for product rules. This limitation creates significant complications, particularly when we need to add or replace products in existing rules.
The Issue:
When a product is added to an existing product rule, it is automatically applied to all future reservations, including those that were created before the change but have not yet been checked in. This means that even though a reservation was made under the old rule, the updated product is applied at check-in, changing the…
47 votes -
Automatically recalculate all per-person product charges on top of the original nightly rate when adjusting guest count
Description:
Currently, when adjusting the number of guests in a reservation, Mews either:Keeps the total price unchanged (with "Keep old price" ticked), deducting additional product charges (e.g., city tax, breakfast, or other per-person fees) from the accommodation rate—distorting the original pricing structure.
Recalculates the total price (with "Keep old price" unticked), updating the room rate to the current pricing, which can lead to unjustified price increases for guests if rates have changed since booking.The Problem:
There is no automated way to:Preserve the original nightly rate (as agreed upon at booking).
Recalculate and add all per-person product charges…22 votes -
double room supplement / Doppelzimmerzuschlag
Double room supplement
It is recommended that the double room supplement is shown separately from the single price on the invoice. This is particularly advantageous for business travellers who are travelling with a companion and require a separate invoice.Doppelzimmerzuschlag
Es wird empfohlen, den Doppelzimmerzuschlag separat vom Einzelpreis auf der Rechnung darzustellen. Dies ist insbesondere für Geschäftsreisende vorteilhaft, die in Begleitung anreisen und eine separate Rechnung benötigen.69 votes -
Automatically assign a task when a product is added
Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.
135 votes -
Notify staff when blocklisted customer attempts to book a reservation
Receive notifications when a blocklisted customer attempts to book to stay at the hotel so that the team are aware of blocked guests who are trying to book in.
59 votes -
Add identity document details to the blocklist
Add the Identity Document Number to the blocklist so blocked guests and email addresses can't just change their email address
7 votes -
Prevent to rent a dirty room on the same day
We are a self check-in hotel, and we want to prevent last-minute reservations from being assigned to dirty rooms. Currently, the restriction for dirty rooms only applies at the check-in stage.
Because there are not always staff onsite and we often receive last-minute reservations, this creates stress around guests booking rooms that are still marked as dirty. In these situations, guests are unable to check in, and there is no one available to assist them.
Right now, this requires a lot of manual work to mark dirty rooms as Out of Order to prevent them from being rented.
It would…
5 votes -
mobile amenities - should be able to be managed centrally in Mews
Mobile amenities that are not part of the standard room equipment (e.g., extra beds, baby cots, diaper bins, children's stools, coffee/tea service, bathrobes) should be able to be managed centrally in Mews. Currently, mobile, limited-availability amenities cannot be centrally represented in Mews. Hotels are forced to work with external lists or manual coordination to track availability and usage. This leads to a lack of transparency regarding availability, double bookings, increased coordination efforts between reception and housekeeping, and potential guest dissatisfaction. We would like the ability to create mobile amenities centrally in Mews, manage them with a limited quantity, assign them…
3 votes -
Auto cancellation when same day reservation (made after 4pm) does not complete payment link
When a booking is made after 4pm for the same day, a payment link is automatically sent to the booker to request payment in full for this confirmed reservation. This link is valid for 15 minutes. If the booker does not complete payment, the reservation should be automatically cancelled.
42 votes -
Reservations Overview
Hello,
There need to be a Overview function, a function where all reservations shows up in a detailed list which where you can filter directly on the overview either on name A-Ö, ratecodes, floor in the hotel or roomtype just as some examples.ex. Click with mouse on name+ enter and all reservations shows in order from letter A, click on a specific rate + enter and all reservations booked with that rate shows in order from the top, click on a name ex. Lisa and all Lisa shows on the screen, (good when you quickly want to see if…
3 votes -
Restricted rate layout on Reservations page
After the recent update, the Reservation page feels more cluttered when displaying restricted rates. Previously, only the text “Restricted” was shown, which made it clear and easy to distinguish these rates.
Now that both the price and the “Restricted” label are displayed, it’s less clear. We would prefer the previous layout, as it was cleaner and easier to work with.
3 votes -
Reservation bulk update
Being able to bulk update reservations in the future when a price of a product changed. When a price of a product change we have to cancel the product reservation by reservation and add it again. It's not convenient at all. It would be nice to be able to update lot's of reservations at the same time.
4 votes -
Cancel bookable service together with room reservation
Besides the stay service we work with parking and bicycles. For example if the guests books a room including car park, the parking spot will be added as a "parking" service and gets assigned a unique reservation number.
The problem that occurs now is that the room and parking are not linked together; meaning that when the room gets cancelled or amended, the parking spot will stay as it is and will need to be cancelled or amended manually.
We are looking for a way to link the two types of spaces together.
16 votes -
Be able to change the customer without have it add them as an additional guest first
You should be able to change the customer on a reservation without first having to add them as a companion. The current process creates an unnecessary and inefficient workflow.
For example, if a booker initially makes a reservation under Joe Smith but later wants to change the guest name to Jane Doe, the hotel reservations agent must:
1. Change the reservation to two guests
2. Add Jane Doe as a companion
3. Assign Jane Doe as the primary guest
4. Remove Joe Smith from the reservation
5. Change the reservation back to one adultThat’s five steps just to change…
10 votes -
Confirmation package without listing all products included
I would like a confirmation for packages without mentioning all products from the reservation. These products are set as “Bill as package” anyway and are not shown separately on the guest's bill either. Just mentioning the rate name and total amount on the confirmation would be sufficient. Perhaps with the extension of the textual content of the package.
44 votes -
Age Categories
We really appreciate if there will be possibility to specify age categories to two decimal places (e.g. babies 0-2.99, childrens 3-11.99). These logic is used by lots of OTA´s and we would like to set up our WBE by the same principal to be able to offer the same prices to our guest.
24 votes -
Labelling of guests
It would be great if we could label the bookings individually and make sure that this is everywhere visible.
Example: Speakers from the seminar
We make do with the top management classification in the guest profile, but even this is not obvious everywhere.
I expect to see this information in the booking overview of a group, for example, without having to expand the reservation. And it must be visible in the timeline.
In addition, this is a classification that does not belong to the guest profile, but to the individual room reservation. After all, the speaker could arrive later as…17 votes
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