282 results found
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Send out a payment request to a custom email address.
Send out a payment request to a custom email address.
It'd be great if you could let us send payment requests to emails other than the one attached to the profile of the reservation itself.
1 vote -
Downgrades not syncing properly with OTAs linked with the direct interfaces
Customer X has booked room category #1. If I manually upgrade him (drag and drop) to a higher category, say #2, then the OTA's availabilities will be updated to reflect this upgrade. Then, If I manually downgrade X in his original requested category the OTA'a availabilities will be once more updated and revert to their original state. However, if X is downgraded not by manual drag and drop but by being "bumped" into his original category through the dragging and dropping of another customer Y onto X's room, then the new availabilities resulting from this bumped downgrade will not be…
1 vote -
Allow inquired reservations to auto release by system
There is a setting in the system to instruct optional and inquired reservations to auto release. To operate a waitlist it would be better to split this instruction so that inquired bookings auto release and optional reservations don't auto release.
1 vote -
Datas by booking
Gender / Nationality / Date of birth by booking
Could we make madatory for a guest who is booking to fill his Gender / Nationality / Date of birth as well ? Right now he only has to fill his last name, email and phone number.
We have an all-female-dorm and some men keep booking it for some reasons. Gender with "Woman / Man / Non binary (or diverse?) at the moment of booking could really help us. As it is mandatory for us to have the nationality of the guest as well as his birth date, those could be…
1 vote -
Change the order of space types
It would be desirable to change the order of space types when trying to create a new reservation in Mews Operations.
4 votes -
Allow Guest Count Change With Rebate
Some properties find it too restrictive not to be able to modify guest count once a rebate has been created and balanced in their PMS. Bills/invoices being legal documents are understandable - however if a rebate is created to correct bill details or items, the guest count should be considered as well.
2 votes -
Missed check out flags as different colour on timeline and in app
It would be useful if the "missed check out" status could be represented on the timeline by the reservation changing colour, similar to the "missed departure" status where the reservation changes to orange the day after they were supposed to check out. This could also be shown in the app. Currently the "missed check out" status can only be seen in the Reservations Overview Report.
3 votes -
Group reservations - Change the name of the owner in one click for all rooms
It would be great if it is possible to change the owner of the group reservation in one time/ click of all rooms connected to the group reservation.
At the moment it's only possible to change this per room, instead of all rooms in one.
It would be great if it could be done the same way as that you can change the booker of the reservation.
This would make it a lot easier for us when the contact person of the group reservation changes.1 vote -
Receive booking modifications
It would be helpful to receive email notifications if a OTA booking has been modified. We have direct integrations for Booking.com and Expedia but do not receive any sort of modification if a booking is modified.
We have previously requested this feature via a support ticket but were told this would not be considered but I'm sure other hoteliers would find this helpful - particularly as some upgrades have not been modified via Mews.1 vote -
Impove Timeline visual appearance for improved working conditions & accessibility
We're new to MEWS and whilst the functionality is brilliant (thank you), our front of house team really struggle with the visual appearance of the timeline. Spending lots of screen time on a screen with poor visual appearance and contrasts is not healthy and inefficient as it is difficult to see the timeline at a glance - please could you look at improving visual contrasts both colours and lines between dates/spaces for improved accessibility.
Thank you very much17 votes -
Increase occupancy after closing the bill
You should be able to make changes to a reservation after the bill has been closed. This would just create a new separate bill with the extra charge/credit.
2 votes -
duplicating reservation
Allowing to duplicate reservations exactly, including rate, products etc.
119 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Possibility to fix the rate order in the reservation form
It should be possible to set the order of the rates yourself in the reservation form. At the moment it is apparently incomprehensibly coincidental.
The ordering works in the settings but not in the reservation form.
It is very annoying when you have to open the dropdown menu every time because the most booked rate is not displayed first.2 votes -
Timeline layout
In the timeline, there is no neat separation between different room types leading to mistakes when moving around reservations. It would be helpful to have a gap in between or a thicker line to make the separation more clear.
2 votes -
timeline
From an ops perspective it would be good if we could sort the studios by studio number from top to bottom, instead of being grouped by studio type and then sorted
2 votes -
Optional bookings
Optional reservations should not be confirmable without adding a credit card as guarantee, Big corporations cannot have control of reservations that the clients were able to confirm without a credit card as guarantee this can cause lots of no shows and issues.
22 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Currently, Mews does not allow you to send an automated email before the customer's arrival to request a bank pre-authorization as a guaran
Currently, Mews does not allow sending an automated email before the guest's arrival to request a bank pre-authorization as a guarantee. It is currently possible to realize a pre-authorization but only on the amount of the reservation. So I want to realize a pre-authorization for the booking amount and add the deposit amount, for example 500 euros. Can you add this feature please?
3 votes -
Show in order overview field the name of the staffmember who made the booking
Many details are visible in the overview field but for us a very important detail is who made the booking.
This person has the overview and does the follow up.
Now I have to go to "Action log" which is packed with all kinds of updates often irrelevant to the case and scroll all the way down to the bottom to find the name of the creator.
I need to know ASAP who made the booking so I know who to ask about the booking.
Thank you.2 votes -
Import Reservations with Creation Date
When migrating data from past provider to Mews, allow importing the original creation date of all reservations being migrated to facilitate analysis of the booking pace (comparing booking creation date and guest's arrival date)
1 vote -
Split origin 'in person' to: 'in person - walk in' and 'in person - extension'
This was already posted before and it got 25 votes. The moderator answered that there is already an 'in person' option but this is not enough as there are more actions that happen 'in person'. As a hotel you want to distinguish between walk-ins and extensions from reservations that both happen in person.
5 votes
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