364 results found
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Hide Expired Public Vouchers on the Reservation Screen
Currently when you make a new reservation, the "public voucher" section lists all vouchers, even vouchers with expired "Reservation to" dates. I would like these expired vouchers to automatically hide if the validity date has expired so that we don't need to manage and delete old vouchers.
3 votes -
Commander
When we changed the tab under stay- Responsibility-Notify responsible employee about and removed Commander from that we stopped getting notifications when we get a cancellation from booking. We removed it because we didnt want to get emails after every booking we make in mews, is there some way so we can get the reservations notifications regarding the cancellations or it automatically always affect both ?
1 vote -
Add a "read key" button to the departures list
For properties that have connected their key software with Mews PMS, add a "read key" button to the departures list to find reservations quicker for check-out. Less typing or scanning through a long list...
Maybe even add that button above the timeline. That way we could just put the guest's key on the card reader, click the button and instantly know exactly which room/ bed they are in.
1 vote -
Managing doubtful customers
When we think that a customer is at risk of not paying, we should be able to change their status to ‘Doubtful customer’ so that we can isolate them. If the customer finally settles the debt, then it is reclassified as a normal customer, and if we know that the customer will not pay, then the invoice must be paid using a ‘Loss’ payment method.
Today there is only a ‘Doubtful debt’ payment method, but this closes the invoice directly, which makes it impossible to monitor the intermediate status of customers who are at risk of not paying. Especially from…
2 votes -
Benachrichtigung über neue Reservierungen
Es wäre hilfreich wenn in den Benachrichtigungen oder Aufgaben, Buchungen die über einen Channel Manager eingegangen sind angezeigt werden.
3 votes -
Conserver le prix HEBERGEMENT lors d'une MAJ du nombre personnes
Il arrive très souvent que les clients se présentent au check in seuls alors que la réservation était faite pour 2 personnes ou que la répartition du nombre de personnes (adultes, ados, enfants, bébés) ait besoin d'être modifiée. Il y a au moins systématiquement les taxes de séjour en produits réservables additionnels ainsi que des petits-déjeuners packagés (avec des tarifs différents selon l'âge des occupants) si le tarif est BB. On voudrait avoir plus d'options pour notamment pouvoir "conserver l'ancien prix de l'hébergement" et non pas "conserver l'ancien prix" comme actuellement qui est en fait le prix total hébergement +…
1 vote -
Dynamic Button for Early C/I and C/O for all Bookings
Currently if a use attempts to set an early arrival for a booking (especially Availability Block group) the early Check-In time is rejected because the block is missing the necessary adjustments. In other words, the system cannot consider early check-in due to conflict with the occupancy time established in the stay settings.
However, this is an avenue for additional income and also for personalized service - clients often find themselves without many options when it comes to that.
On top of the possibility to create "Early C/I products", there should also be a button that could facilitate an earlier check-in…
1 vote -
items aanpassen bij wijzigen arrangement
Bij het wijzigen van arrangement in een bestaande reservering, worden items die niet in het nieuwe arrangement horen automatisch verwijderd. Momenteel moet dit handmatig gedaan worden.
1 vote -
Rate for additional nights enhancement
Currently, once we click on the “Rate for additional nights” option, we can only choose our standard (public) rates, even though the initial reservation was created for a company rate. It would be great if that feature were extended.
1 vote -
restrictions
With restrictions for certain events, companies approach us directly.If there is a restriction, i have to delete it (hope no one books in the mean time) make the reservation with the speed of lightening and restrict everything again.
Why cant there be a note : date restricted do you wish to override for a reservation? As owner i want to be able to override the restriction to send offers/ make a reservation to clients without deleting the restriction. shouldnt I be able to decide wether to wave the restriction in favor of certain reservations? Rather than deleting all the strategies,…
2 votes -
Enable Price Rounding
We request the functionality to round reservation prices to whole numbers in our booking system.
This adjustment is crucial for maintaining the upscale image of our 4 and 5-star hotels, as current pricing often results in decimals.
Implementing whole number pricing will simplify transactions and enhance the premium perception of our rates.
20 votes -
turn off "Optional" and "Inquired"
be able to turn off "Optional" and "Inquired" status for reservations. Have it be optional for a property and let the property control whether they want front desk agents to be able to access these statuses. Our property does not. It causes confusion.
2 votes -
Adding an information field for product bookings in the Mews booking engine
For example: Adding a time for breakfastreservation. Or if you use a product for dinner table reservation to give the option to inform about time, date and number of people
1 vote -
Ability to add an extra bed adjustment per space category and specific dates
It would be useful if we could set a different price for the extra bed adjustment based on the room category (without having to create different rates for it). Additionally, we would like to be able to set different prices depending on the time of the year (example: extra bed in low season can be cheaper than extra bed in high season).
1 vote -
Make internal notes more visible
If there is a note on a guest profile in ‘internal’ it would be great if when the profile was opened it alerted the operator.
It wouldn’t matter is it was automatic or if we had to select ‘alert’
EG – guest is a coeliac, rooms to avoid, comp fizz on next stay, guest likes a bath, dogs name. It can contain, positive, negative and important info that can be transferred onto next booking15 votes -
Notifications About Missed Check-ins
For Mews to alert Users with Push Notifications and banners about Missed Check-ins - especially if certain logical/successive actions are taken on a specific arrival directly but the user never clicked on the C/I button.
1 vote -
Optimize Space Allocation Improvement: Additional Filters
Hotels should be able to optimize space allocation by specific conditions or filters:
-Check Out (make Hskp processes more efficient)
-Group or family reservations
-Floor/Bldg
-Space Features/Preferences
-By Length of Stay and floor selection1 vote -
Modifiable Extra Occupancy fee for derived rates
Right now a derived rate can only add a modifer to the parent for its base rate. It would be great if a derived rate could also have its own extra occupancy fee, modifiable from the parent's.
For example, when deriving a breakfast included rate from a parent rate, one can not presently add a breakfast fee for any extra occupants on the derived rate which means two seperate parent rates have to be created and maintained limiting the usefullness of the derived rate concept.
1 vote -
Zusatzprodukte
Es ist wichtig, die buchbaren Zusatzprodukte in den Buchungsstrecken individuell anlegen zu können. Wir haben verschiedene Pakete und bieten nicht überall dieselben Zusatzprodukte an oder sie sind in einigen Paketen schon inkludiert. Da diese Auswahl aktuell nicht möglich ist, kommt es immer wieder zu Missverständnissen und Gäste buchen Produkte dazu, die bereits enthalten sind oder für bestimmte Pakete nicht zur Verfügung stehen.
1 vote -
Remove Confirmation Number for Optional Reservations in Emails
Since Optional Reservations are not confirmed reservations - client feels it would be best to not attach a Confirmation reference number in the emails until the customer actively confirms the booking. All main Placeholders associated with Reservation details or Summaries include a Confirmation number - even for Optional Reservations.
Email Templates associated with Optional Booking should only confirm a summary of the reservation details without a confirmation number. Perhaps adding a specific placeholder just for the templates triggered by Optional Reservations could be useful.
3 votes
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