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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. Out of Order rooms not deducted from room inventory when calculating the Occupancy rate

    It would be nice to have the option in the set up to choose to deduct or not the rooms Out of Order from the inventory when calculating the Occupancy rate
    Thank you

    4 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  2. Action Log Invoices

    It would be more efficient to be able to see if an invoice is sent, through the action log of the invoice itself, rather than going to ''mail'' and setting all the filters. Sometimes debtors claim that they did not receive their invoice, this would be an easy way to check this.

    3 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  3. open items list

    filling in of the real payment date in

    <payments>, <external payments>

    so that the Accounting ledger report fits accounting and taxation principles on behalf of an adequate open items list

    2 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  4. Prices shown despite rate restrictions

    It would be very helpful for us if it was possible for managers to display the prices for a price query / new booking despite rate restrictions (for example MLOS).

    6 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  5. Automatic Space Blocks

    Automatic block on space prior to arrival and after departure, to ensure enough time to prepare space for the next guest. This is important for units or during peak periods, so that space isn't booked back-to-back when cleaning capacity is limited.

    1 vote
    0 comments  ·  Space management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. extra bed item to be added automatically when the room is booked for 3

    extra bed in item to be added automatically when the room is booked for 3.
    Although we put in rate and room description that for the 3rd guest, extra £25 will be added for the extra bed, any prepaid rate plans debit the guest for the whole stay excluding the extra bed £25 per night. As a result, some guests refuse to pay the extra amount after having been debited.

    2 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  7. enable adding a reference or po number under a company on the reservation (similar to TA number)

    We invoice companies and often have to add a reference or Purchase order number (PO number.) currently this is only able to do as part of a travel agency booking. which means you have to assign an agent, add your reference number, delete the agent.
    would it be possible to add a generic reference field which is always available on the reservation screen.

    9 votes
    2 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAndrew Star (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Check box for T&L and Check Bok for Privacy Policy

    Is it possible to have 2 differente check box during the reservation process? The content is too long to put both themes inside
    Thanks

    1 vote
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  9. Firmenname im Reservierungsüberblick

    Es wäre schön, wenn im Reservierungsüberblick auch die Firma des Gastes aufgezeigt werden könnte. Auf diese Weise sieht man auf einen Blick, welche Anreisen/Abreisen/Bleiben zusammen gehören.

    5 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  10. Minimalize a reservation

    Option to minimalize a reservation (for example keep it in the right bottom of the timeline). It could allow you to continue with other tasks and than later on get back to the reservation/booking that you were working on. It could also be a reminder for yourself that you need to follow up on that certain reservation.

    26 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. When issuing a new invoice after rebate - text rebate can be removed

    when issuing a "rebate" the text rebate is given on each item line (should not be neccessary if the document type is "credit memo" (see a separate idea).
    When issuing a new invoice after rebate, the text rebate shows twice on each item line - that should not be neccessary.

    2 votes
    1 comment  ·  Finance management  ·  Admin →
    How important is this to you?

  12. show quantity on the invoice PDF

    If a guest stays several night we would like the PDF to include the quantity and unit price.
    The MEWS invoice only shows the total at line level, then the guest must divide the line sum by qty of night to find the rate/unit price

    3 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  13. allocate a reservation to a new or different group

    To be able to allocate a reservation from an existing group to another, or place it in a new group.

    12 votes
    0 comments  ·  Group management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Access control for making rate overrides in new reservation screen

    Hi,
    If staff have the access for reservation they can override the rate in the "new reservation " screen. Is it possible to add a special permission for this ?

    2 votes
    0 comments  ·  User management  ·  Admin →
    How important is this to you?

  15. Dispay round figures

    During the rate setting we use round figures ( 99€ for one night) but when we use a discount of 10% for example, the rate for the room will show up on the website like this : 89.1€. This is not efficient.
    Is this possible to choose how we want to display the rate, in fact we would like to use round figures on the website, the idea is the round it.

    12 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAndrew Star (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Search by proforma invoices

    It will be great if the search bar can provide more results, like the proforma invoices

    31 votes
    5 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. E-mail performance statistics

    The possibility to have insight in the performance of specific e-mail types, such as the "After start e-mail". From a marketing point of view it would be useful to keep track of open rates for example.

    2 votes
    0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  18. Can't "unallocate" a provisional booking?

    We are trying to remove the unit number from a provisional booking but don't seem to be able to do so. this is something you are able to do with a confirmed booking. any chance this feature can be enabled for optional bookings too?
    thanks

    4 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  19. Availability Notifications for Inquired Reservations

    Instead of overbooking, we use Inquired Reservations as a waiting list to optimise occupancy. It'd be great to get notified when a reservation is cancelled that there are inquired reservations for that date which can potentially now be confirmed.

    26 votes
    2 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Monthly subscriptions

    Be able to set up a monthly subscription

    1 vote
    0 comments  ·  Space management  ·  Admin →
    How important is this to you?
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