2195 results found
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Make internal notes more visible
If there is a note on a guest profile in ‘internal’ it would be great if when the profile was opened it alerted the operator.
It wouldn’t matter is it was automatic or if we had to select ‘alert’
EG – guest is a coeliac, rooms to avoid, comp fizz on next stay, guest likes a bath, dogs name. It can contain, positive, negative and important info that can be transferred onto next booking15 votes -
Add more product rules feature
Create more options for the product rule creation. There should be an option to select a limit to the amount of each product available in the system to avoid overselling.
3 votes -
Notifications About Missed Check-ins
For Mews to alert Users with Push Notifications and banners about Missed Check-ins - especially if certain logical/successive actions are taken on a specific arrival directly but the user never clicked on the C/I button.
1 vote -
Optimize Space Allocation Improvement: Additional Filters
Hotels should be able to optimize space allocation by specific conditions or filters:
-Check Out (make Hskp processes more efficient)
-Group or family reservations
-Floor/Bldg
-Space Features/Preferences
-By Length of Stay and floor selection1 vote -
No able to add extras by tablet during check in
Once the registration card has been completed on the tablet during check-in, it is not possible to add additional products. The message ‘Refresh to see our offers’ is displayed and it is not possible to proceed.
0 votes -
Consumption of Mini/Maxi Bar items by Room Number
It is essential for us to track which rooms are performing well in terms of mini/maxi bar sales, as our hotel offers different collections in the mini/maxi bars across various rooms. Therefore, we need a report detailing mini/maxi bar consumption by room number.
5 votes -
Let us use the escape key to exit windows in Mews.
Would save us a lot of time if we could use Esc to close windows in Mews instead of clicking the X.
41 votes -
Availability Block Cancellation Report
This should be a cancellation report that includes the cancelled revenue plus the cancelled room nights of an availability block. To top this it would be great to see the cancellation reason and who cancelled it plus the option to export to excel.
2 votes -
Make timeline view available on mobile app
Please add the timeline view to the mobile app. Some properties would like to see the timeline on their phones as well since they utilize them often and throughout the day. This feature request came from Erin at Boardwalk Homes Executive Guest Houses & Suites.
5 votes -
character limit
I have recently discovered a 1,000-character limit has been applied to (at least) the description of a new rate when I attempted to modify an existing description and add a new rate. Overall, not an issue. The problem to solve is formatting this description. Line breaks and blank lines entered when writing the description are no longer recognized and now the lines all run together. This is not a great Guest experience and is apt to cause more Guests to skip reading the description entirely when they see a big block of words. I hope this was an oversight when…
3 votes -
Show room category on pro-forma invoice instead of room number
To remove the room number from the pro-forma invoice and instead just leave the room category.
5 votes -
Modifiable Extra Occupancy fee for derived rates
Right now a derived rate can only add a modifer to the parent for its base rate. It would be great if a derived rate could also have its own extra occupancy fee, modifiable from the parent's.
For example, when deriving a breakfast included rate from a parent rate, one can not presently add a breakfast fee for any extra occupants on the derived rate which means two seperate parent rates have to be created and maintained limiting the usefullness of the derived rate concept.
1 vote -
Ability to Set Multiple Due Dates for Invoices
Currently, MEWS allows only one due date per invoice, which creates challenges for businesses that require staged payments. Many hotels and event venues operate with structured payment terms where deposits and balances are due at different times.
For example, a typical payment schedule might look like this:
Upon Booking: A percentage due within a set number of days
Months Before Check-in: Another percentage due
Final Payment: Full balance due before arrival
At the moment, tracking these due dates manually or through workarounds is inefficient. The AR account tracking feature does not fully solve the issue, as it does not allow…1 vote -
Change prices up down instead of to the right
When we change prices and click enter, the next squared selected is the one in the right (same category for the next day). Nevertheless, normally when we change rates, we do so for an entire day. It will be much practical is the next square selected after clicking "Enter" is the one below what we have just changed. This way, we can swap from the first until the last category of a whole day and do it quicker than now.
13 votes -
Support cases overview
When sending Support Cases, we can not see what was already sent, even when receiving a reply we can not see our originally asked question.
It would be good to have an overview of all Support Cases in the company in one place. This makes communication easier and we can always refresh our knowledge by going through tickets instead of asking again and to have One raised case as a one thread.22 votes -
Merge bookings
Guests occasionally have a reservation under one booking, followed by another reservation under a different booking number (e.g if they've decided to add another night or have been staying for work and adding another day as a personal expense). Under the current system they need to check out and get their cards recut which isn't a great customer experience, we need to manually allocate the same room for both stays, inform Housekeeping not to clear the room and if they haven't paid in advance, we need to pay extra attention to their billing as it's split over multiple bookings.
In…64 votes -
Additional/customizable origin options.
Additional/customizable origin options.
When a reservation is created we have limited options to choose as the origin of the booking. We would like to have the option to customize these options ourselves to have a better overview of where the bookings come from.
17 votesHello,
Thank you for sharing your feedback with us.
Would you be able to share the origins that you feel are missing so that we can provide a better service for you and your teams?
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Remove Confirmation Number for Optional Reservations in Emails
Since Optional Reservations are not confirmed reservations - client feels it would be best to not attach a Confirmation reference number in the emails until the customer actively confirms the booking. All main Placeholders associated with Reservation details or Summaries include a Confirmation number - even for Optional Reservations.
Email Templates associated with Optional Booking should only confirm a summary of the reservation details without a confirmation number. Perhaps adding a specific placeholder just for the templates triggered by Optional Reservations could be useful.
3 votes -
Allow companies to pay by card
Companies can pay invoices by cash or external but not by Card. It would be helpful if this payment option was added.
54 votes -
Separate columns for base and applied taxes in bills and invoices report
Could you please separate by columns in the BILL AND INVOICES REPORT. For each line, tax base, % tax aplied, tax aplied.
Por example per invoice:• INVOICE NUMBER: 2356547
• INVOICE DATE : NOVEMBER 2024
• NAME OF CLIENT: PHIL SMITH
• TAX CODE: A4356859
• ADDRESS: Madison Avenue 343 CU 54459 New York USA / /10% TAX BASE: 2000€
• % TAX 1: 10%
• TAX 1: 100
• % TAX 2: 21%
• TAX 2: 210€
• TOTAL INVOICE: 2310€At the moment with the provided report we cannot separate it, we do not have this breakdown…
1 vote
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