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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. Events booking engine before accomodation

    2 votes
    idea to upvote  ·  0 comments  ·  Event management  ·  Admin →
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  2. Open End-Stay Date

    Residents can book their stay with an open end date. Guests are staying for more than 1 year at the same property and instead of offering them an end date and another guest can book the same room, they would like to book it for one guest only.

    2 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
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  3. New Product Order Page: Add "Currency" Field

    On bill > [+] Add Product > It would be useful to eventually add a "currency" field to change the currency of the product for those environments accepting multiple currencies.

    At this time, one has to create multiple products to reflect a distinct currency in their settings.

    2 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  4. Change a rate (code) for a reservation and to a group rate code

    Often we get attendees that make reservations outside of the group block, usually by human error. It would be ideal if we can edit the rate code or change their rate to a group rate block and then, after changing the code, it automatically changes the room rate to match the group rate, applies the group routing rules, group product rules. I have seen this is all our previous PMS systems, I am confused why its not an option.

    7 votes
    0 comments  ·  Group management  ·  Admin →
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  5. Product Checklist to include Company information

    For F&B to be able top post the correct breakfast product for certain guest having a discounted rate (i.e. corporate guests, airline crews..)

    11 votes
    1 comment  ·  Other  ·  Admin →
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  6. Configure accounting report to display invoice statuses based on the consumption date

    I am writing to request a change in the way the accounting report date filter works. Right now, the filter shows invoice statuses based on the invoice closure date. We need it to show invoice statuses based on the selected consumption date instead.

    For example, if we want to check if all invoices for August are closed, the report currently shows invoices with consumption dates in August as open if they were closed in September. We would prefer the report to show the invoice status as closed if it has been closed in the system, regardless of when it was…

    2 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
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  7. Adding occupancy starting and ending time on the hourly service

    When creating a Hourly Service to sell hotel rooms during the day, we would like to have the possibility to add occupancy starting time and ending time to this service.

    To be able to sell room during the day on different time slots, we're first going to set up the Hourly Service. We are then going to create Rate Plans on which we add "Closed to stay" Restrictions on selected hours.
    With this setup I can sell my day rooms on different time slot and at different rates.

    However this configuration does not allow us to set up the Occupancy…

    3 votes
    1 comment  ·  Revenue management  ·  Admin →
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  8. Pull Reservation Report by Space/Room Type

    It would be nice to pull data by "Space Type" from the reservation report. The Totals mode is an incredible tool -- but just as the Mgr Report has Stay revenue separated between Rooms or Apartments or Suites (or the different room types), it might be incredibly useful to have this filter as well.

    2 votes
    idea to upvote  ·  0 comments  ·  Metrics, analytics and insights  ·  Admin →
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  9. Kreditkarten für Firma

    Kreditkartendetails für Firma ermöglichen
    Die hinterlegten Kreditkarten-Details sind immer an eine Person gebunden.
    Wenn eine FA-konforme RG ausgestellt werden muss, kann man eine Abbuchung nicht vornehmen.

    4 votes
    0 comments  ·  Revenue management  ·  Admin →
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  10. revenue per travel agency graph

    Label the revenue which has not been generated through an agency as "direct", instead of "blank".

    2 votes
    idea to upvote  ·  0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?

  11. Revenue report by rate groups

    I am in need of a revenue report by rate groups. Maybe someone already has a tip for me? Otherwise it is a big wish to create this report for us.

    2 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
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  12. Dynamic product rules - Base product rule on own criteria

    Product rules should be possible to adapt based on arrival, origin, segment, rate, space etc. This allows us to automize specific charges and better work on upselling and creating new revenue streams!

    16 votes
    0 comments  ·  Other  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Sales and Catering

    Native Sales and Catering solution

    3 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  14. Revenue Report

    Hello MEWS UserVoice Community,

    we urgently need a report for our company that clearly shows the turnover/revenue. The report should be generated daily at ~ 08:00 and ideally be sent automatically by e-mail to a fixed group of users. The following information must be visible on it:

    SALES BY OUTLETS
    - Hotel & Lodging
    - Gastronomy and its sub-outlets (restaurant, day bar, rooftop bar, banquet, etc.)
    - Wellness & Spa
    - Other

    REVENUE BY TIME (here using the example of gastronomy)
    - Breakfast
    - Lunch
    - Dinner

    SALES BY PRODUCT GROUPS (here using the example of gastronomy)
    - FOOD
    -…

    3 votes
    1 comment  ·  Finance management  ·  Admin →
    How important is this to you?

  15. New report to see lead time

    I would like a report that can show me; arrival date, lead time for the arrival date with either a travel agent profile, company or source for the booking and rate for the booking could be rate code. This report should be possible to pull for a year, month per day. I know I can use reservation report, but I still need to put it in a excel sheet and then make my own pivo.

    1 vote
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  16. Search MMP for a reservation number

    If the client has MMMP active, they would like to be able to look up a reservation number and find then the property, as sometimes people call not knowing which hotel they are staying but giving you only the reservation number.

    4 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  17. Reservation Report - Showing 0 in Rate & Total Amount for prepaid reservations

    The Reservation Report shows 0 EU/SEK/NOK in Rate if a reservation is prepaid. This makes it harder to calculate reservation amounts in an exported version of the Reservation Report. The Rate should not be 0 no matter if the reservation is paid or not.

    1 vote
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  18. Group overview

    It would be good if when we enter on a certain customer who has a group booking - to see bookings sorted by groups on the dashboard instead of all the rooms that guests booked for all the upcoming dates - when we have groups sorted on the dashboard then we can choose the group and enter to see all the rooms listed.

    13 votes
    0 comments  ·  Group management  ·  Admin →
    How important is this to you?

  19. Refund From the Bill

    It is really difficult to refund the correct payment with the current config. I had a guest book about 5 reservations at the same time and then cancel one. To refund, I just had to guess which payment to refund, guessed wrong and had to move the payment. I would love to see the three dots that you use to refund on the payments tab to also be available on the billing tab.

    13 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  20. Display "Segment" Column in Rate Management Page

    Consider adding a Sorting filter where the rates can be grouped by Type, Voucher, or Segment when researching or managing rates. It would be helpful to also have these columns visible for that purpose.

    Perhaps also add the possibility (later on) to apply bulk-modifications per these groupings.

    2 votes
    idea to upvote  ·  0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
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